#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(909)945-4528
Tool & Truck Rental(909)945-4527
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
11884 Foothill Blvd
Rancho Cucamonga, CA 91730
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Customer Store Reviews

  • 4.7 out of 423 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (423)
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Showing 1-30 of 423 reviews
Great customer service
Jess and Shakiya were great very helpful
by
    • Recommended
    Great customer service
    Shakiya was awesome she helped us a lot
    by
      • Recommended
      Randall and Ricky were friendly and helpful on one of the busiest shopping days of the year!
      I received great service during my visit today. I cannot tell you how nice it was to find friendly staff to help me on a hectic shopping day. Randall took the time to help me go through trees to buy and Ricky was helpful as well.
      by
        • Recommended
        Great Customer Service
        Randall is amazing! He was very helpful and assisted me in finding my product :)
        by
          • Recommended
          Great Customer Service
          With the expertise help of Cynthia we were able to select the perfect refrigerator for us! We’re looking forward to having it delivered!
          by
            • Recommended
            Customer Service
            Shakiya And Beverle Rock
            by
              • Recommended
              Superv customer service
              Lauren and Shakiya were awesome
              by
                • Recommended
                Great Team - Very helpful
                Garden section is great. A lot of plants and herbs for my garden.
                by
                  • Recommended
                  Disrespectful Customer Service Desk
                  Karina is not helpful, disrespectful and shows preferential treatment to Mexicans like herself! Look around and tell me the demographics of this community and tell me if her attitude acceptable and even tolerated!
                  by
                    Excellent customer service
                    Mrs. Cynthia helped us find new appliances for our home and offered professional advice throughout the process. She was a pleasure to interact with and made our experience painless and quick.
                    by
                      • Recommended
                      Shakiya was amazing
                      Shakiya was amazing excellent service
                      by
                        • Recommended
                        Manager Anthony
                        Usually when I come to the store employees are friendly and helpful this time however not the case (I understand everybody has a bad day) but after speaking with manager Anthony I realized why the staff was so unhappy. Long story short Anthony The Night Manager on 5/21/2022 should be demoted he is not a leader and by the look of employees and their attitude I can understand why. Not only was I accused of being a thief he went as far as belittling me in front of his employees so if he belittles a customer I can’t imagine what he does to his staff. My advice is… get rid of him. He lacks professionalism and common sense.
                        by
                          The WORST customer service!
                          It never fails, this Home Depot keeps letting me down and I keep going back like an abuse victim. Today I waited 30 minutes to exchange a propane tank. Cashier tells me ‘somebody will be out in a second’. Nothing. I ask 2 employees out in the parking lot to send someone out. Nothing. Call the store directly they say someone will be right out. Nothing. Finally walk inside and ask for a manager who comes out to give me my tank and nonchalantly say ‘sorry’, that’s it. If you need to stock up on fertilizer, the employees at this store have plenty.
                          by
                            Home Depot Rancho Cucamonga
                            While remodeling a house I purchased several items over the last few weeks, some I was not even familiar with, I consulted with few employees at this store and the suggested the correct product. Outstanding attitude.
                            by
                              • Recommended
                              Cynthia Rhynes
                              We bought a Refrigerator and Dishwasher and Cynthia was from the start friendly and welcoming, she was very helpful in understanding on what we were looking for and did research to help us find those no debate items we had to have. So many employees today have lost that touch but she isn't one of them, guess you call that Old School.
                              by
                                • Recommended
                                Great customer service.
                                Cynthia in appliances is an exemplary role of what customer service should look like. She listens to the customer and ensures she is taking care of what they are asking for. Great knowledge.
                                by
                                  • Recommended
                                  Erik in tool rental
                                  Erik was amazing he had the best customer service I ever experienced. He was so thorough and willing to help me. I couldn’t believe it, he was so amazing I tried to offer him a tip and he denied stating he loves to help people. He diligently solved my issue and I am so grateful for him. I wrote a handwritten letter to the manager of the store just to express my gratitude! Thank you Erik!
                                  by
                                    • Recommended
                                    Great sale and variety on washer and dryers
                                    I worked with Cynthia to get a washer and dryer. I met her a few weeks prior and both times she was very helpful. I am happy with purchase and looking forward to being delivered.
                                    by
                                      • Recommended
                                      Thank You soooo much Cynthia , ABOVE AND BEYOND.
                                      Thank You soooo much Cynthia , ABOVE AND BEYOND.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      CYNTHIA RHYNES WAS VERY HELPFUL, KNOWLEDEABLE, PATIENT AND A JOY TO WORK WITH. CYNTHIA IS AN ASSE...
                                      CYNTHIA RHYNES WAS VERY HELPFUL, KNOWLEDEABLE, PATIENT AND A JOY TO WORK WITH. CYNTHIA IS AN ASSET TO THE COMPANY AND PROMOTES EXCELLENT CUSTOMER SERVICE, SHE WENT ABOVE AND BEYOND TO MAKE MY SHOPPING EXPERIENCE ENJOYABLE AND STRESS-FREE.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Store is clean and very organized!
                                      Store is clean and very organized!
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Cynthia Rhynes was very helpful and knowledgeable when we needed assistance in choosing and order...
                                      Cynthia Rhynes was very helpful and knowledgeable when we needed assistance in choosing and ordering a new dishwasher. Thank you for a great, hassle free shopping experience.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      GREAT CUSTOMER SERVICE! I came in with an issue with my appliance that I had boughten and Cynthia...
                                      GREAT CUSTOMER SERVICE! I came in with an issue with my appliance that I had boughten and Cynthia in the appliances area made sure to solve my problem immediately and hassle free! She had me on my way with a new fridge order to be delivered in the same week! She’s awesome!
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Cynthia was extremely helpful in helping me pick out my new laundry machines. She made the proces...
                                      Cynthia was extremely helpful in helping me pick out my new laundry machines. She made the process fast easy and hassle free.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Cynthia Rhynes is very knowledge and kind. She deserves a bonus as she is a good asset to Home De...
                                      Cynthia Rhynes is very knowledge and kind. She deserves a bonus as she is a good asset to Home Depot.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Today my parents and I walked into this home depot in search for a refrigerator for our garage to...
                                      Today my parents and I walked into this home depot in search for a refrigerator for our garage to keep as extra storage space. We where immediately greeted by Ms. Cynthia Rhynes, she asked if we needed help or if we had questions, ofcourse I said I didnt have any since we had just arrived and started looking at the appliance selection. She then moved on to state that they had a promotion going on for labor day gave us her card and told us to ask for her if we had any questions or needed assistance afterwards. I loved the fact that she wasnt pushy and let us take our time to look around and when finally I had made my choice I found her and she assisted me with my purchase. She was really friendly and made my shopping experience pleasant. Will definitely be coming back to this home depot for sure.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Cynthia was amazing in the fridge department! She was able to answer all of our questions and we ...
                                      Cynthia was amazing in the fridge department! She was able to answer all of our questions and we can tell that she is sincere and patient with us. We bought a fridge with her help!
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Customer service has declined! Worst customer service I have experienced. I have always shopped ...
                                      Customer service has declined! Worst customer service I have experienced. I have always shopped the Rancho Cucamonga location and I have never experienced such bad service, but now , the worst service ever!
                                      by
                                      • Verified Purchase
                                      There are many appliance models out on the floor to choose from and Cynthia is very knowledgeable...
                                      There are many appliance models out on the floor to choose from and Cynthia is very knowledgeable about her department. I will be coming back to her to assist me with my next appliance purchase!
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Cynthia in appliances was great. Very patient w us and willing to answer our questions.
                                      Cynthia in appliances was great. Very patient w us and willing to answer our questions.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Showing 1-30 of 423 reviews

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