I used this HD for a home improvement project installing a toilet and bathroom tile, and hardwood flooring in a bedroom. HD did the sizing estimate and organized the contractors that would do the job. They failed to inform me that two separate companies would do the work (three, if you count the plumber required to remove or install your new or existing toilet). From doing my own commercial contracting for many years, I can assure you that multiple contractors in a small area with compressed time deadlines is NEVER a good idea. They also screwed up the materials delivery by never following up with the status of special-order items, then telling me everything was in, but when the materials were delivered, the special order items were marked 'on back order. Additionally, they shorted my order of 11 boxes of hardwood flooring by 9 boxes, yet marked the order as complete. No one could answer questions about where the missing hardwood was at, and it seemed no one was willing to dig in and follow it up. We kept hearing 'that person is on vacation', so it'll have to wait until they return. After all the fumbling around, we got fed up and transferred the installation work order to another HD that utilized a single contracting service, but the material screwups from the Regency store still impacted my project, and we've spent more time trying to untangle the mess than we've spent actually getting the work done. Try to imagine - you get a call from the contractor that they're ready to start the work tomorrow, so you fly around, emptying all the furniture out of that room (because you don't want to pay what HD is charging for THEM to move the furniture). The garage and the rest of your home are filled with a disassembled waterbed, dressers, clothing, etc., to the point where it looks like a hurricane when through. The installers show up the next day, but can't get to work because they discovered HD failed to deliver the required materials, and HD can't find them, and the installer then tells you that 'once you DO find the missing stuff, it'll have to sit inside your home for 72 hours before we can do the work'. And they're telling you this on Wednesday, December 28. We had to come in to this store and insist the store manager get involved. Suddenly, like magic, the missing flooring AND the "back-ordered toilet that wasn't expected to come in" were somehow located. It really chaps my...well, it really irritates me that you pay a premium for HD to handle all the work of managing the deliveries and installations, and it turns out they don't know their head from a hole in the ground. Oh, and after the visit from the person who measures out your work area, you'll get a call from some very nice young person in Texas who will 'walk through the project and set up all the required materials'. That's the biggest joke of the year. In my case, a young lady - who obviously didn't know what ANY of the items she was selling were used for - had to call me 4 times before she completely screwed up the materials - tripled some of the required items, left others off entirely. We were lucky enough to find a floor person in this store that understood what she was talking about, and got the materials straightened out. Great, but this HD still managed to screw up the delivery, and it set back my project so it won't finish now until after the New Year.
Sure - take advantage of the Black Friday sales to purchase your materials at HD for a home improvement project, but do yourself a favor, and first find a contractor on your own that will give you a good estimate, and tell you what to purchase. Whatever you do, don't fall for the HD line about having them set it all up for you. Especially the Regency store - you're setting yourself up for a very frustrating experience that you're going to pay a premium for. They're all happy-happy to sell you a project, but once something goes South, you're flat out on your own, and at the mercy of the Demons of the Bad Customer Experience. And if you try to take your project back and right the ship, everything becomes your fault because you got a second store involved, or you spoke to the wrong person, or you didn't specify something correctly, or you just stuck your nose in where it didn't belong and got everything confused, when in reality it's just a bunch of people who are trying to be project managers but don't have the training or the required clue, and are 'just too busy' to adequately research and resolve an issue. If you're bored, you can try the 'if you guys screw this up one more time we'll just cancel the entire thing and get a full refund' card, but you'll quickly find out that card doesn't exist in the deck the HD plays with. They're banking on getting you so far into the project where you literally can't pull the plug. So yeah, do yourself a favor and steer clear of HD managed home improvement projects, and do a hard U-turn if you're thinking about having the Regency store manage it.
HD is fine when you're buying stuff. They'll sell you pretty good quality stuff all day long, and not give you any guff if you need to return something. They're really good as a materials and tool supplier for home and contractors, but total hosers at managing home improvement projects. Their staff are not trained in the art of project management, and don't seem to have the time or the inclination to get any better at it