Regency Sq #272

4.7

out of 5

95% of customers recommend this store
Rating Breakdown
5
(239)
4
(32)
3
(10)
2
(10)
1
(5)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.4
4.7
4.7

9520 Regency Sq Blvd N Jacksonville, FL 32225

Store Number (904) 727-7574

Pro Desk (904) 855-3130

Tool and Truck Rental (904) 855-3100

Store Hours
  • Mon-Sat: 6:00am - 9:00pm
  • Sun: 8:00am - 8:00pm

Shop Our Local Ad

Shop this store
  • Kitchen Showroom
  • Expanded Flooring Showroom
  • Home Depot Truck Rental
  • Propane Exchange
  • Tool Rental
  • Large Equipment Rental
  • Penske Rental
  • Key Cutting

Store Details

Shopping for electrical boxes in the Regency Square area? We have that and more at The Home Depot. Let our team help you with your next project, whether it's a new retractable awning or a generator.

At the Jacksonville, FL Home Depot, we love our community, and enjoy participating in local groups like the Five Star Veterans Center and many more. Come by and meet our friendly, knowledgeable team today. We're at Monument Rd. and Regency Square Blvd. near the Regency Mall and can't wait to work with you.
 
We want help you solve your problems and reach your dreams!

Your Regency Square Hardware Store Team

New Year, New You: Get Organized with The Home Depot

Feeling a little cluttered after the holidays? Here at The Home Depot we've got everything you need to get sorted, from shoe racks to storage bins, cubes, totes and more. Shop today!

Try Home Depot's Buy Online Deliver From Store Service

Need materials for your project, but don't have time to make a store run? The Home Depot's delivery service allows you to quickly and easily order products you need online, like lumber, concrete, plywood or even riding mowers and have them delivered straight to your home or business from the nearest Home Depot store. Ordering online is easy. Simply place your order online, then schedule your delivery with convenient options like our 2-4 hour delivery windows. We'll deliver your order as early at 6 a.m. to as late at 8 p.m.

The Home Depot's delivery service helps you save time and money by bringing you the supplies and materials you need right to your doorstep, right when you need them. Try it out today!

*Not yet available in all stores - please check with your local Home Depot store for availability in your area.

Store Location and Nearby Stores

4.56 mi
  • 12721 Atlantic Blvd
  • Jacksonville, FL 32225
9.12 mi
  • 9021 Southside Blvd
  • Jacksonville, FL 32256
10.75 mi
  • 3790 Third Street South
  • Jacksonville Beach, FL 32250

Store Features and Layout

CUSTOMER STORE REVIEWS

4.7

out of 5

296 reviews
5
(239)
4
(32)
3
(10)
2
(10)
1
(5)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.4
4.7
4.7
95% Of Customers
Recommend This Store 276 of 292 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
This location is by far the best location of all the Home Depots in Jacksonville. The other stor...

5.0

out of 5

This location is by far the best location of all the Home Depots in Jacksonville. The other stores may be more convenient for you based upon location. This store will have what you need. It will be easy to find. There is always someone one staff to assist with questions. Entering and leaving the parking lot is much more efficient and easy than any of the other locations.

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The was very clean and easy to find the things that I needed.

5.0

out of 5

The was very clean and easy to find the things that I needed.

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help desk was great and Management was helpful, the staff treated me like I was someone special a...

5.0

out of 5

help desk was great and Management was helpful, the staff treated me like I was someone special and helped me compile my order. department personnel where knowledgeable and professional. If they could do within store policy the did it. I was using this store due to it's proximity of my project but will consider just driving the extra distance to use them again.

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The store was clean and the customer service was fantastic

5.0

out of 5

The store was clean and the customer service was fantastic

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I used this HD for a home improvement project installing a toilet and bathroom tile, and hardwood...

1.0

out of 5

I used this HD for a home improvement project installing a toilet and bathroom tile, and hardwood flooring in a bedroom. HD did the sizing estimate and organized the contractors that would do the job. They failed to inform me that two separate companies would do the work (three, if you count the plumber required to remove or install your new or existing toilet). From doing my own commercial contracting for many years, I can assure you that multiple contractors in a small area with compressed time deadlines is NEVER a good idea. They also screwed up the materials delivery by never following up with the status of special-order items, then telling me everything was in, but when the materials were delivered, the special order items were marked 'on back order. Additionally, they shorted my order of 11 boxes of hardwood flooring by 9 boxes, yet marked the order as complete. No one could answer questions about where the missing hardwood was at, and it seemed no one was willing to dig in and follow it up. We kept hearing 'that person is on vacation', so it'll have to wait until they return. After all the fumbling around, we got fed up and transferred the installation work order to another HD that utilized a single contracting service, but the material screwups from the Regency store still impacted my project, and we've spent more time trying to untangle the mess than we've spent actually getting the work done. Try to imagine - you get a call from the contractor that they're ready to start the work tomorrow, so you fly around, emptying all the furniture out of that room (because you don't want to pay what HD is charging for THEM to move the furniture). The garage and the rest of your home are filled with a disassembled waterbed, dressers, clothing, etc., to the point where it looks like a hurricane when through. The installers show up the next day, but can't get to work because they discovered HD failed to deliver the required materials, and HD can't find them, and the installer then tells you that 'once you DO find the missing stuff, it'll have to sit inside your home for 72 hours before we can do the work'. And they're telling you this on Wednesday, December 28. We had to come in to this store and insist the store manager get involved. Suddenly, like magic, the missing flooring AND the "back-ordered toilet that wasn't expected to come in" were somehow located. It really chaps my...well, it really irritates me that you pay a premium for HD to handle all the work of managing the deliveries and installations, and it turns out they don't know their head from a hole in the ground. Oh, and after the visit from the person who measures out your work area, you'll get a call from some very nice young person in Texas who will 'walk through the project and set up all the required materials'. That's the biggest joke of the year. In my case, a young lady - who obviously didn't know what ANY of the items she was selling were used for - had to call me 4 times before she completely screwed up the materials - tripled some of the required items, left others off entirely. We were lucky enough to find a floor person in this store that understood what she was talking about, and got the materials straightened out. Great, but this HD still managed to screw up the delivery, and it set back my project so it won't finish now until after the New Year. Sure - take advantage of the Black Friday sales to purchase your materials at HD for a home improvement project, but do yourself a favor, and first find a contractor on your own that will give you a good estimate, and tell you what to purchase. Whatever you do, don't fall for the HD line about having them set it all up for you. Especially the Regency store - you're setting yourself up for a very frustrating experience that you're going to pay a premium for. They're all happy-happy to sell you a project, but once something goes South, you're flat out on your own, and at the mercy of the Demons of the Bad Customer Experience. And if you try to take your project back and right the ship, everything becomes your fault because you got a second store involved, or you spoke to the wrong person, or you didn't specify something correctly, or you just stuck your nose in where it didn't belong and got everything confused, when in reality it's just a bunch of people who are trying to be project managers but don't have the training or the required clue, and are 'just too busy' to adequately research and resolve an issue. If you're bored, you can try the 'if you guys screw this up one more time we'll just cancel the entire thing and get a full refund' card, but you'll quickly find out that card doesn't exist in the deck the HD plays with. They're banking on getting you so far into the project where you literally can't pull the plug. So yeah, do yourself a favor and steer clear of HD managed home improvement projects, and do a hard U-turn if you're thinking about having the Regency store manage it. HD is fine when you're buying stuff. They'll sell you pretty good quality stuff all day long, and not give you any guff if you need to return something. They're really good as a materials and tool supplier for home and contractors, but total hosers at managing home improvement projects. Their staff are not trained in the art of project management, and don't seem to have the time or the inclination to get any better at it

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I love this store! They always have what I need and the employees know their stuff.

5.0

out of 5

I love this store! They always have what I need and the employees know their stuff.

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This store has undergone many positive changes in the last several years. It is fun to shop here ...

5.0

out of 5

This store has undergone many positive changes in the last several years. It is fun to shop here again! Praise to the employees and managers for making this store great again!

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No. 1

5.0

out of 5

I always recommend Home Depot. Besides it being my choice to shop, it's a Georgia organization to which I'm loyal.

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