When arriving to the store, many of the associates were congregating at the Customer Service desk. I asked for assistance in the hardware section, but the hardware associate (who was at the Cust Service desk) spent 5 minutes describing where I should go look instead of walking to the area to assist. While looking for the nuts and washers, many of the plastic bags were empty and weren't in the correct location. I went back to the hardware associate a 2nd time for help and still didn't get any assistance. While searching through misplaced inventory I was approached by a customer who apparently just received an in-store credit and persisted to try to sell me the in store credit for cash. After 20 minutes of searching, I finally went to check out and only one register was open and the line was so long it stretched down the paint isle. So I proceeded to the self checkout area and 3 of those registers were inoperable. This is not the first time I've experienced this at this store but it will be the last, due to the fact that I will not be returning. I have purchased SEVERAL gift cards and purchased many items totaling a substantial amount of money from Home Depot and live less than 5 minutes away from that location. Unfortunately, I am very disappointed, and will be driving to Burleson to a competing retailer moving forward. This is unacceptable, you must do better. These issues are due to a simple reason, negligence. Training, work ethic and pride can immediately correct these careless customer service failures. I hope this reaches someone who actually cares.