I don't ever complete these ratings, but after being totally let down I feel I need to share my story... purchased fridge, washer/dryer and microwave, after shopping around town I decided to purchase at Home Depot. I brought pictures of my current appliances along with measurements, and took pictures of the serial #'s so if the sales associate needed to look up the exact measurements... The microwave didn't fit, even though I was told that all the microwaves were standard size. I mentioned that my home was 15 years old, and I knew things changed, I was assured no problem. Well the microwave didn't fit. Had to go back to the store there is only one microwave that the associate said would fit. I had in writing from the installers what their concern was regarding the height (I have a granite back splash that goes right up to the microwave) I had him measure it, and it was off 1/4" he assured me once again, that the back part was longer and this microwave would fit... well, it didn't, so I was told to refuse it by the installers. I go back a 3rd time, I got someone who will come out and trim my granite for the microwave to fit (another $125. charge, plus the 2nd microwave was more expensive)
I originally purchased the microwave on 8/28 during their Labor Day sale... well as of today the sale is over, they did honor the price but they wouldn't honor the lower price for installation. How is it my fault after two attempts the microwave wouldn't fit ... I was very disappointed in how they handled this situation. I am seriously considering returning the fridge and washer/dryer just out of principle. Needless to say... I will not purchase appliances from them ever again.. All they had to do was honor my original price, but they wouldn't. Not to mention the inconvenience of having to stay home for the installs twice, going back to the store, the install is a week out each time. Very frustrated with the entire experience. I even emailed the store manager, but never got any response.