#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(508)841-0330
Tool & Truck Rental(508)841-0392
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
530 Turnpike Rd
Shrewsbury, MA 01545
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Customer Store Reviews

  • 4.7 out of 272 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (272)
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Showing 1-30 of 272 reviews
Great experince i have at Shwersbury locations.I been shopping there non stop past 2 months and i...
Great experince i have at Shwersbury locations.I been shopping there non stop past 2 months and i go there almost twice a day , always employee ready for any help even if not their departmant. Great service Home Depot.
by
  • Verified Purchase
  • Recommended
Very customer oriented store. The work atmosphere seem to support their employees in offering as...
Very customer oriented store. The work atmosphere seem to support their employees in offering assisting customers in finding small parts for home repairs.
by
  • Verified Purchase
  • Recommended
This is the BEST home depot I've every walked into. The store employees are helpful and they act...
This is the BEST home depot I've every walked into. The store employees are helpful and they actually are passionate about the department they are in. Just about every visit I'm impressed with the friendliness and the helpfulness of the employees. If you're walking in the store you will almost certainly have someone great you with a smile and ask whether or not they can help you. Employees all try to be helpful, they don't hide in aisles or in the back - very visible, capable of juggling requests from multiple customers. Keep up the good work!!
by
  • Verified Purchase
  • Recommended
No employees on the floor to ask questions. When you find one they are rude or pass the buck - sa...
No employees on the floor to ask questions. When you find one they are rude or pass the buck - say I don't work in this area. Say they will call someone- no one does. Rude at customer service desk.
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  • Verified Purchase
1 found this review helpful
Nancy and Bob F. are the best sales people! Up for a challenge, knowledgeable, helpful and all wi...
Nancy and Bob F. are the best sales people! Up for a challenge, knowledgeable, helpful and all with a smile and willing to assist everyone!
by
  • Verified Purchase
  • Recommended
At 7:30 on a Saturday morning, while setting up for a local town event I realized I had forgotten...
At 7:30 on a Saturday morning, while setting up for a local town event I realized I had forgotten the tables I needed. I called the Shrewsbury Home Depot and was told there were 20+ four foot tables available for purchase. I traveled to the store, located the aisle, and while looking for the tables was approached by store employee Jake, who offered to help me. Jake & I searched, but did not find them. The computer said they were in stock, and they were located, in a box, high in the rafters. Jake got a forklift, opened the box, and carried the tables to the cashier for me. Jakes help allowed me to stay on schedule, setting up before the event began. Awesome job Jake! Thanks again!
by
  • Verified Purchase
  • Recommended
Just great. See my previous comments.
Just great. See my previous comments.
by
  • Verified Purchase
  • Recommended
The store is excellent for those who go shopping with their loved ones because its clean and the ...
The store is excellent for those who go shopping with their loved ones because its clean and the employees are very friendly. You find anything that you look for because the choices are unlimited.
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  • Verified Purchase
  • Recommended
The store has all thats needed for home, hardware,and garden. Why go anyplace else.
The store has all thats needed for home, hardware,and garden. Why go anyplace else.
by
  • Verified Purchase
  • Recommended
I am temporally handicapped ( I'm using a scooter to get around) . I went to the Shrewsbury locat...
I am temporally handicapped ( I'm using a scooter to get around) . I went to the Shrewsbury location to pick up some items to build a workbench. As I was rolling thru lumber I was approached by Ross and he asked if I could use some help. I accepted his offer. I told him what I needed he got a lumber cart. Ross picked and loaded the items on the cart and asked if I need any cut to size. I told I had the dimensions and he cut all the pieces to size which would have been difficult for me to do. I was helped to the register and after checkout another employee helped me to my vehicle and got the items I purchased loaded and secured. My overall experience whit the products and service was great
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  • Verified Purchase
  • Recommended
Excellent customer service!
Excellent customer service!
by
  • Verified Purchase
  • Recommended
Great store with very friendly and helpfull employees. Somme time I just like walking thru the st...
Great store with very friendly and helpfull employees. Somme time I just like walking thru the store to get ideas for projects.
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  • Verified Purchase
  • Recommended
I always look for Marty in appliances, if she's not there, I come back when she is. She always go...
I always look for Marty in appliances, if she's not there, I come back when she is. She always goes beyond the call of duty to make sure I get what I need at the best price.
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  • Verified Purchase
  • Recommended
1 found this review helpful
VERY NICE STORE.
VERY NICE STORE.
by
  • Verified Purchase
  • Recommended
All employees should be familiar enough with the store, to want to greet and help and or assist a...
All employees should be familiar enough with the store, to want to greet and help and or assist any customer that comes into the store. I searched for items in the paint section while two employee stood next to me stocking the shelves at no time did they acknowledge my presents, good thing about this is I'm familiar enough with the home depot to locate items on my own . I did notice that the employees would acknowledge friends and relatives that were in the store shopping they even went as far as taking extended time to reminisce. Employees should make it a point to acknowledge and or greet each customer they come into contact with, regardless if its close to their break time of shift end, sometime just a friendly hello may i help you find something makes a big difference in a customers shopping experience. The Store was clean, a matter of fact there was an individual cleaning the floors as customer walked around shopping. I was able to get assistance when i approached the sale floor employee which was more than glad to tell which isle they thought the item was located on, in lieu of showing me where the item was located. Those few employee that were willing to greet and assist were very friendly( they happened to be two of the cashiers). for the exception of employee not greeting and helping customers find things I would still recommend this store. Just need to work a lot on customers service ethics.
by
  • Verified Purchase
  • Recommended
Great store, great service. Every time I walk in there, I end up wanting to start another project...
Great store, great service. Every time I walk in there, I end up wanting to start another project. Marty in appliances is awesome & Joe saw me sawing wood in the wood trim aisle, came over & told me he was just going to clock in & to wait a second for him. He hooked me up & cut the wood for me, that would have taken me a ton of work when I got home, so instead of cutting wood, I was getting busy with my project. Much appreciated & because of that service, this is my go-to store for all my projects.
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  • Verified Purchase
  • Recommended
The staff are very friendly and always willing to help.
The staff are very friendly and always willing to help.
by
  • Verified Purchase
  • Recommended
We just ordered hardwoods and carpeting. The flooring associate, Rebecca, was awesome! They have ...
We just ordered hardwoods and carpeting. The flooring associate, Rebecca, was awesome! They have a great selection of items and the store has a friendly atmosphere. Highly recommend shopping here!!
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  • Verified Purchase
  • Recommended
Great Store. Found everything I was looking for. Friendly and Helpful staff.
Great Store. Found everything I was looking for. Friendly and Helpful staff.
by
  • Verified Purchase
  • Recommended
Friendly, knowledgeable staff that were at the ready to help you. I wasn't bombarded walking in t...
Friendly, knowledgeable staff that were at the ready to help you. I wasn't bombarded walking in the door with someone trying to sell windows, siding or new roof!
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  • Verified Purchase
  • Recommended
Excellent customer service help in the garden center.
Excellent customer service help in the garden center.
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  • Verified Purchase
  • Recommended
I needed a hose to drain a container. I found it in the plumbing department.
I needed a hose to drain a container. I found it in the plumbing department.
by
  • Verified Purchase
  • Recommended
I am greeted when I walk thru the door and asked if I need any help.
I am greeted when I walk thru the door and asked if I need any help.
by
  • Verified Purchase
Great People at this location
Great People at this location
by
  • Verified Purchase
  • Recommended
Excellent service and knowledgeable staff.
Excellent service and knowledgeable staff.
by
  • Verified Purchase
  • Recommended
Great Store! Staff extremely friendly and helpful. Highly recommend.
Great Store! Staff extremely friendly and helpful. Highly recommend.
by
  • Verified Purchase
  • Recommended
This store is always tidy and well-stocked so I can generally find what I need. I shop there reg...
This store is always tidy and well-stocked so I can generally find what I need. I shop there regularly and the employees are always really helpful. Recently I placed a large order online and had it delivered to the store, then rented a truck to get it home. The staff in the rental department, at the customer desk, and from the receiving department went out of their way to make sure everything went smoothly for me.
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  • Verified Purchase
  • Recommended
Pro desk staff is awesome!!
Pro desk staff is awesome!!
by
  • Verified Purchase
  • Recommended
Mike at the hardware was nice and professional in doing the job no one else could do.
Mike at the hardware was nice and professional in doing the job no one else could do.
by
  • Verified Purchase
  • Recommended
Great store in general but their staff exceptional. Thank you for returning my wallet!
Great store in general but their staff exceptional. Thank you for returning my wallet!
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 272 reviews

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