Amitra is the best customer service rep anywhere. I had to return tile purchased in 2 lots. I had received partial refunds because I had to order tile which store did not have enough in stock. I was told I had to wait until the tile came in to get the rest of the refund. Amitra was able to figure out a complicated refund situation quickly, efficiently, and professionally. She has a great, caring attitude. It is so refreshing to see someone who takes pride in their work. She deserves a promotion to be a manager there. Business is so competitive these days, and she is your best asset in the competition for more business. I will definitely return for purchases there because I know Amitra will have my back if something goes awry.