#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(831)464-5162
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
2600 41st Avenue
Soquel, CA 95073
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Customer Store Reviews

  • 4.3 out of 267 reviews
84%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (267)
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Showing 1-30 of 267 reviews
Store is well stocked. Associates are friendly - many have experience with their products in thei...
Store is well stocked. Associates are friendly - many have experience with their products in their department or offer assistance if they don't have the information and/or product requested. The process for returning merchandise is much improved and is generally well-staffed. The self-check out process is good and staff is available to help, if needed.
by
  • Verified Purchase
  • Recommended
2 found this review helpful
Knoledgeble of the products
Knoledgeble of the products
by
  • Verified Purchase
  • Recommended
1 found this review helpful
THE REMOVAL OF THE CASHIERS AND ADDING ALL SELF SERVICE CHECK OUTS IS TERRIBLE. THIS PUTS ALL OF...
THE REMOVAL OF THE CASHIERS AND ADDING ALL SELF SERVICE CHECK OUTS IS TERRIBLE. THIS PUTS ALL OF THE RESPONSIBILITY ON THE CONSUMER TO SPEND UNNECESSARY TIME PAYING FOR ITEMS. THE EMPLOYEES AT THIS HOME DEPOT ARE STILL GREAT, BUT HOME DEPOT IS SAVING MONEY AT THE EXPENSE OF THE CONSUMER.
by
  • Verified Purchase
6 found this review helpful
Pleasant, helpful, knowledgable of products, fast assistance in store with assistance to the truck.
Pleasant, helpful, knowledgable of products, fast assistance in store with assistance to the truck.
by
  • Verified Purchase
  • Recommended
3 found this review helpful
Well ORGANIZED DISPLAYS--AND RESPONSIVE VERY HELPFUL STAFF AND MANAGERS
Well ORGANIZED DISPLAYS--AND RESPONSIVE VERY HELPFUL STAFF AND MANAGERS
by
  • Verified Purchase
  • Recommended
3 found this review helpful
This store is the worst. Every time I go in there and need a little assistance the employees igno...
This store is the worst. Every time I go in there and need a little assistance the employees ignore you or act like they can't be bothered. It's atrocious!
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  • Verified Purchase
2 found this review helpful
I know a number of people who say they are always looking for an excuse to go to Home Depot! Tha...
I know a number of people who say they are always looking for an excuse to go to Home Depot! That is recommendation enough, I think!!
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  • Verified Purchase
  • Recommended
1 found this review helpful
This store ranks as one of the best Home Depot stores that I visit through out central California...
This store ranks as one of the best Home Depot stores that I visit through out central California. It is a smaller store for the chain, but makes up for its size in friendly and knowledgable customer service, has an amazing pro desk team that helps you get in and out of the store in short order.
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  • Verified Purchase
  • Recommended
2 found this review helpful
Hi Lucretia I am writing to let you know that an employee of yours in the flooring dept. went abo...
Hi Lucretia I am writing to let you know that an employee of yours in the flooring dept. went above and beyond to help me out with making my order come thru in time. I ordered all new carpets with the 3-5 install in order to get new carpets before an open house. The day before I was to get the install I received a call from the installers saying they had not gotten the carpet. I was really upset as that is why I paid to get this service in order for it to get done on time. After calling Patricia Camera and telling her the situation, she originally said that there was nothing she could do to help me out. I was pretty frustrated and after a few minutes of talking to her about potential options she went to work and called me back and said she had figured it out for me and that my install should happen the following morning at the specified time I was originally lotted. I was very pleased at her motivation to help me out and it was greatly appreciated! She even worked a little over time missing valuable time with her son who was in from out of town and that extra mile she took to help me out really made my day. I appreciate the extra effort from such great employees putting the customer first before personal matters. Please know that you have a great employee in Patricia Camera at the Soquel CA Home Depot!. Regards Shylo Steinthal- satisfied customer :) THANKS AGAIN PATRICIA CAMERA!
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  • Verified Purchase
  • Recommended
2 found this review helpful
Spoke with 3 cashiers for material locations and electric cart assistance. All were cordial and ...
Spoke with 3 cashiers for material locations and electric cart assistance. All were cordial and informative. Two young men helped load my building materials as I am disabled. I "borrowed" the electric shopping cart. It actually ran! The check out cashier walked my purchase through check out and returned my receipt with a smile. Can't beat that for a start to your building day.
by
  • Verified Purchase
  • Recommended
2 found this review helpful
One of the busiests stores in the area, well staffed majority of the time, and team will help you...
One of the busiests stores in the area, well staffed majority of the time, and team will help you find the right product. I really appreciated the help in the electrical team
by
  • Verified Purchase
2 found this review helpful
Generally, the box stores trigger a massive headache for me, but in the last year or so the Soque...
Generally, the box stores trigger a massive headache for me, but in the last year or so the Soquel store has made an effort to have friendly knowledgeable staff. There are folks who know where the products are located, staff who make sure you get exactly what you need (Tom in windows) and staff that make sure your delivery is not left on the loading dock. Really going above and beyond the service at other box stores. Heck, the guy in paint showed me how to get the right shade of paint using an app and some common sense....he could have gone to lunch.
by
  • Verified Purchase
  • Recommended
2 found this review helpful
VERY HELPFUL STORE STAFF. THEY FOUND AN ASSOCIATE--WHO KNOWS ABOUT PAINTS AND PROVIDED EXCELLENT...
VERY HELPFUL STORE STAFF. THEY FOUND AN ASSOCIATE--WHO KNOWS ABOUT PAINTS AND PROVIDED EXCELLENT ADVICE.
by
  • Verified Purchase
  • Recommended
2 found this review helpful
Clean and salespeople always ready to help.
Clean and salespeople always ready to help.
by
  • Verified Purchase
  • Recommended
3 found this review helpful
Great help and nice employees
Great help and nice employees
by
  • Verified Purchase
  • Recommended
3 found this review helpful
I got lots of help. When I couldn't find something we went on the store computer and found it. ...
I got lots of help. When I couldn't find something we went on the store computer and found it. One of the Clerks even tied a flower stand on the top of my car.
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  • Verified Purchase
  • Recommended
3 found this review helpful
This is one of the better Home Depot stores in the area. Excellent help and they know their busi...
This is one of the better Home Depot stores in the area. Excellent help and they know their business.
by
  • Verified Purchase
  • Recommended
3 found this review helpful
Excellent quantity of products and always helpful store employees ---when I ask for assistance.
Excellent quantity of products and always helpful store employees ---when I ask for assistance.
by
  • Verified Purchase
  • Recommended
3 found this review helpful
Due to space available this Home Depot is smaller than many other mega-Home Depot stores yet it m...
Due to space available this Home Depot is smaller than many other mega-Home Depot stores yet it makes up for its size with a fast merchandise replacement system along with great pro-desk service. Bravo "Pro Desk"!!
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  • Verified Purchase
  • Recommended
4 found this review helpful
The Soquel Home Depot store is run like an owner operator where the people take pride in all they...
The Soquel Home Depot store is run like an owner operator where the people take pride in all they do from customer service, merchandise displays, cleanliness, organized, fully stocked and every day fair prices. Bravo Soquel Home Depot!! In addition their pro desk is awesome for people like myself who need prompt help, bid room prices and a can-do-spirit. They have always given me frank and honest answers to all my questions and have stood behind all their products with a fantastic return system!!
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  • Verified Purchase
  • Recommended
2 found this review helpful
Its a big Boys Toy Store, How can you go wrong if you know what your doing!
Its a big Boys Toy Store, How can you go wrong if you know what your doing!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
When I'm looking for something, I can usually find someone to help me. the store is clean and th...
When I'm looking for something, I can usually find someone to help me. the store is clean and the associates are mostly friendly and helpful.
by
  • Verified Purchase
  • Recommended
2 found this review helpful
This store is clean and well stocked for its size. Because Home Depot had a hard time locating a...
This store is clean and well stocked for its size. Because Home Depot had a hard time locating a store site because of governmental opposition, they had to take over a former K-Mart which limited the space available. Still, all things considered it is a fairly complete store just missing things like tool and equipment rentals etc.
by
  • Verified Purchase
  • Recommended
2 found this review helpful
I can't see any reasons not to give this location 5 stars - basically because I can always get wh...
I can't see any reasons not to give this location 5 stars - basically because I can always get what I need, find it quickly, receive help when I need it, I like their promotions and special sales and have saved a bunch of money with those. In short my experience has always been excellent with this store.
by
  • Verified Purchase
  • Recommended
2 found this review helpful
This store offers good prices and the salespeople are friendly and helpful. I shop there often a...
This store offers good prices and the salespeople are friendly and helpful. I shop there often and am generally satisfied with their service.
by
  • Verified Purchase
  • Recommended
2 found this review helpful
I had the single best Home Depot experience of my life yesterday and it was because of the associ...
I had the single best Home Depot experience of my life yesterday and it was because of the associate who helped me - Hugh. I was buying new outlets and switches for my home and he stayed with me helping me find all the pieces I needed. He was knowledgeable and made it easy. He totally gets that customers keep the lights on. Thanks Hugh!
by
  • Verified Purchase
  • Recommended
2 found this review helpful
The store has a lot of items to offer for home, garden, projects, etc. It is clean and organized,...
The store has a lot of items to offer for home, garden, projects, etc. It is clean and organized, although it is a busy store, so sometimes it's not easy to find an available associate who can help you out. Most associates know their store or products, but we do run into an associate who is not friendly or has not had the proper training to do a transaction correctly, this can be frustrating.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Fine experience if you just want a candy bar or some batteries but don't expect any help in the l...
Fine experience if you just want a candy bar or some batteries but don't expect any help in the lumber department. It took 45 minutes to get someone to come and help in lumber. And this was my second attempt because the first time both saws were broken. This is why big box retail is slowly circling the drain. Online sales have eroded their margins to the point where they can't afford to staff their stores properly. Immediacy and hard to ship products are the only threads of viability they have to hang on to.
by
  • Verified Purchase
1 found this review helpful
easy access, friendly employees, but the self serve checkout registers need to have a better lan...
easy access, friendly employees, but the self serve checkout registers need to have a better lane control
by
  • Verified Purchase
  • Recommended
4 found this review helpful
Clean & well stocked. Generally parking close to store.
Clean & well stocked. Generally parking close to store.
by
  • Verified Purchase
  • Recommended
4 found this review helpful
Showing 1-30 of 267 reviews

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