My husband and I normally do not shop at Home Depot. This year, however, we donated our Christmas tree and found the perfect replacement at Home Depot. It's a beautiful tree and the price was perfect. The store, however, is laid out poorly and feels extremely cluttered and claustrophobic - ironic for a big box home improvement store where there is generally a ton of space.
The worst part of our visit this past weekend is that there were only two non-self checkout registers open and they were are the far, opposite end as the self checkout registers. My husband carried the large, heavy Christmas tree box down to the registers to checkout only for us to wait in line for seven minutes while our cashier helped her neighboring cashier with a "computer problem". The lines at both registers were long and people were waiting quite some time before our cashier "suggested" we all go down to the self checkout registers while they fixed the problem. As far as I could tell, no manager had been called to fix the register that was having problems - it was just two cashiers trying to figure something out while customers waited.
My husband then had to carry the tree all the way back across the store just to checkout. No employees offered to help.
This visit just cemented why we don't typically shop Home Depot.