#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(804)763-5424
Tool & Truck Rental(804)763-5430
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
12300 Chattanooga Plaza
Midlothian, VA 23112
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Customer Store Reviews

  • 4.7 out of 660 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (660)
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Showing 1-30 of 660 reviews
Always a good experience. Employees are very friendly and helpful.
Always a good experience. Employees are very friendly and helpful.
by
  • Verified Purchase
  • DIY
  • Recommended
This store needs more employees so the customers can be helped in a timely fashion. The employees...
This store needs more employees so the customers can be helped in a timely fashion. The employees that are currently working in the store are knowledgeable, very nice and seem to work hard at their jobs, however, there needs to be MORE of them! This has been very apparent in the TOOL RENTAL dept., as on two separate occasions my husband and myself have waited an extreme length of time for only one (1) clearly overworked employee try to do his best to wait on a long line of customers by himself! Having worked in retail management years ago, I realize it can be a very stressful job, but only one (1) employee in a busy dept. such as tool rentals is ridiculous! There should ALWAYS be at least two (2) employees in a dept. as busy as this! The customer as well as the employee suffers!!!
by
  • Verified Purchase
The cashier, Jennifer, that we had in the store went out of her way to be helpful. She was very ...
The cashier, Jennifer, that we had in the store went out of her way to be helpful. She was very friendly.
by
  • Verified Purchase
  • Recommended
Courteous, friendly, personalized service from various employees during a very busy time at the l...
Courteous, friendly, personalized service from various employees during a very busy time at the location, What could have been a stressful shopping experience was made very pleasant as a result. Can not recommend this store and the employees highly enough. The employees we met are focused on assisting their customers, and do not simply hit and run.
by
  • Verified Purchase
  • Recommended
Very clean, good customer service, knowledgable staff.
Very clean, good customer service, knowledgable staff.
by
  • Verified Purchase
  • Recommended
Store employees make me feel like a neighbor. Eager to help, help is very professional.
Store employees make me feel like a neighbor. Eager to help, help is very professional.
by
  • Verified Purchase
My visits to this store has always left me with a good feeling of accomplishment. The goods I nee...
My visits to this store has always left me with a good feeling of accomplishment. The goods I need are always on the shelf, and for a good price. Also, they show us veterans, gratitude, by offering a 10% discount....on most goods, in the store.
by
  • Verified Purchase
  • Recommended
Efficient staff. Good garden section. Neat, clean healthy plants. Variety
Efficient staff. Good garden section. Neat, clean healthy plants. Variety
by
  • Verified Purchase
  • Recommended
Everyone in this store is knowledgeable and friendly. From the time I walked in the store to the...
Everyone in this store is knowledgeable and friendly. From the time I walked in the store to the time I checked out, I was greeted and offered assistance.
by
  • Verified Purchase
  • Recommended
Wonderful customer service!
Wonderful customer service!
by
  • Verified Purchase
  • Recommended
All of the employees are friendly aad helpful!!!
All of the employees are friendly aad helpful!!!
by
  • Verified Purchase
  • Recommended
The Hull Street home Depot is definitely the place to shop. Friendly and accurate service and alw...
The Hull Street home Depot is definitely the place to shop. Friendly and accurate service and always nice to be there.
by
  • Verified Purchase
  • Recommended
Our experience
Going to Home Depot was a great experience. The employees are always very helpful and courteous when we visit.
by
    • Recommended
    Very knowledgeable employees and eager to assist you. Easy and quick checkout!
    Very knowledgeable employees and eager to assist you. Easy and quick checkout!
    by
    • Verified Purchase
    • Recommended
    Bill Allen is a real asset!
    Bill Allen was a pleasure to deal with today. His assistance was so valuable in helping us choose patio furniture including the planned assembly & future delivery. Bill made the whole process so easy. He's a real asset to Home Depot.
    by
      • Recommended
      Home Depot
      I love Home Depot! All of the sales associates at my store are so helpful and knowledgeable.
      by
        • Recommended
        My favorite store!
        I love coming into this Home Depot! The employees are friendly and they don't forget you when you have a good conversation about your project!!
        by
          • Recommended
          Nice and clean and the staff is very helpful.
          Nice and clean and the staff is very helpful.
          by
          • Verified Purchase
          • Recommended
          Our cashier Mia was awesome. She suggest with a Home Depot account one of the bifold doors would...
          Our cashier Mia was awesome. She suggest with a Home Depot account one of the bifold doors would actually be "free" due to a sign up promotion. We did take advantage of the offer. My survey tab recorded a response as employees not helpful, which was not the case. We were disappointed in the number of bifold doors available in our required size, 48x80.
          by
          • Verified Purchase
          • Recommended
          The personal on the floor seam to be knowledgeable and courteous . The only problem I see is this...
          The personal on the floor seam to be knowledgeable and courteous . The only problem I see is this is not the same day by day.
          by
          • Verified Purchase
          • Recommended
          The employees very helpful. But your appliance delivery company needs improvement. When I told ...
          The employees very helpful. But your appliance delivery company needs improvement. When I told them I wanted both my replacement washer and dryer delivered as promised by your store employees, they told me that only the dryer would be delivered and then they called store 4627 and told the manager the same thing. My wife talked a manager and was told that the LG washer and dryer will be delivered as store credit if necessary. The call I received on Feb 3, 2017 stated they are only delivering the dryer. I paid up front for my products and it became an unpleasant experience.
          by
          • Verified Purchase
          • Recommended
          FIRST OF ALL YOU HAVE THE BEST PEOPLE ON HAND ALREADY THE WORK HARD BESIDES ORANGE IS MY FAVORITE...
          FIRST OF ALL YOU HAVE THE BEST PEOPLE ON HAND ALREADY THE WORK HARD BESIDES ORANGE IS MY FAVORITE COLOR SO HOME IS A ALL TIME WINNER. GOOD JOB HOME DEPOT !!!!!!
          by
          • Verified Purchase
          • Recommended
          FIRST OF ALL YOU HAVE THE BEST PEOPLE ON HAND ALREADY THE WORK HARD BESIDES ORANGE IS MY FAVORITE...
          FIRST OF ALL YOU HAVE THE BEST PEOPLE ON HAND ALREADY THE WORK HARD BESIDES ORANGE IS MY FAVORITE COLOR SO HOME IS A ALL TIME WINNER. JOB JOB HOME DEPOT !!!!!!
          by
          • Verified Purchase
          • Recommended
          FIRST OF ALL YOU HAVE THE BEST PEOPLE ON HAND ALREADY THE WORK HARD BESIDES ORANGE IS MY FAVORITE...
          FIRST OF ALL YOU HAVE THE BEST PEOPLE ON HAND ALREADY THE WORK HARD BESIDES ORANGE IS MY FAVORITE COLOR SO HOME IS A ALL TIME WINNER. JOB JOB HOME DEPOT !!!!!!
          by
          • Verified Purchase
          • Recommended
          FIRST OF ALL YOU HAVE THE BEST PEOPLE ON HAND ALREADY THE WORK HARD BESIDES ORANGE IS MY FAVORITE...
          FIRST OF ALL YOU HAVE THE BEST PEOPLE ON HAND ALREADY THE WORK HARD BESIDES ORANGE IS MY FAVORITE COLOR SO HOME IS A ALL TIME WINNER. JOB JOB HOME DEPOT !!!!!!
          by
          • Verified Purchase
          • Recommended
          FIRST OF ALL YOU HAVE THE BEST PEOPLE ON HAND ALREADY THE WORK HARD BESIDES ORANGE IS MY FAVORITE...
          FIRST OF ALL YOU HAVE THE BEST PEOPLE ON HAND ALREADY THE WORK HARD BESIDES ORANGE IS MY FAVORITE COLOR SO HOME IS A ALL TIME WINNER. JOB JOB HOME DEPOT !!!!!!
          by
          • Verified Purchase
          • Recommended
          Having shopped at the 2 closest stores to my residence, I have received exceptional customer serv...
          Having shopped at the 2 closest stores to my residence, I have received exceptional customer service. Employees are Very helpful with my questions and finding products. On the few occasions when I didn't see anyone working in a specific department I wa shopping in, another employee in the closest department, would quickly and cheerfully find someone to help me. My check out time is very fast and the cashiers are great. It is easily recognizable that HomeDepot's focus is on an above average Customer Service experience. They will continue to be my number one home improvement store because of this. Thanks Home Depot
          by
          • Verified Purchase
          • Recommended
          I have been a customer here for carpeting, wood to build decking, lighting, paint, garden supplie...
          I have been a customer here for carpeting, wood to build decking, lighting, paint, garden supplies, and many other items. The store is very inviting and the customer service has never disappointed. I like to just walk around the store even if I don't buy anything. However, I always seem to buy something anyway. It is like a kid in a candy store.
          by
          • Verified Purchase
          • Recommended
          The store is full of helpful and informative associates. Lots of friendly employees. Also clean a...
          The store is full of helpful and informative associates. Lots of friendly employees. Also clean and lots of products to choose from.
          by
          • Verified Purchase
          • Recommended
          Always use this store due to associates are helpful and friendly. been there so much I kinda know...
          Always use this store due to associates are helpful and friendly. been there so much I kinda know who I need to find for particular projects. The store is always clean and organized.
          by
          • Verified Purchase
          • Recommended
          Showing 1-30 of 660 reviews

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