#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(916)928-5421
Tool & Truck Rental(916)928-5420
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
3611 Truxel Rd
Sacramento, CA 95834
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Customer Store Reviews

  • 4.7 out of 563 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (563)
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Showing 1-30 of 563 reviews
Rose at the service desk has be unhelpful and extremely rude on MULTIPLE occasions. Ruins my shop...
Rose at the service desk has be unhelpful and extremely rude on MULTIPLE occasions. Ruins my shopping experience each time I stop by . I go in hoping she’s not there.
by
  • Verified Purchase
Most important to me is customer service and I can say that this store is excellent.
Most important to me is customer service and I can say that this store is excellent.
by
  • Verified Purchase
  • Recommended
Good place to buy but if you have to return something, GOOD LUCK! Hopefully you'll get the right ...
Good place to buy but if you have to return something, GOOD LUCK! Hopefully you'll get the right person.
by
  • Verified Purchase
Rajender and Devi in the plumbing dept., provided excellent customer service. They answered my q...
Rajender and Devi in the plumbing dept., provided excellent customer service. They answered my questions and through troubleshooting identified the correct part I needed. In addition they were patient, kind, an really listened, they didn't talk "down" to me or make me feel incompetent. Thank you!!
by
  • Verified Purchase
  • Recommended
The Employees are very helpful, and I enjoy shopping there!
The Employees are very helpful, and I enjoy shopping there!
by
  • Verified Purchase
  • Recommended
The absolute best garden department for beginners!
The absolute best garden department for beginners!
by
  • Verified Purchase
  • Recommended
The store is great and well organized, and its employees are very helpful and friendly. My only i...
The store is great and well organized, and its employees are very helpful and friendly. My only issue is they allow outside sales persons to approach unsuspecting customers attempting to lure them into buying Solor products. This practice is very annoying.
by
  • Verified Purchase
  • Recommended
I've gotten frustrated with the lack of help at this and other Home Depots but twice recently my ...
I've gotten frustrated with the lack of help at this and other Home Depots but twice recently my employer has sent me to this store with things to buy and twice the guy that waters plants in the morning "Ted" has helped me, actually walking me to the item and answering my questions. Knowledgeable and courtliest, give this guy a raise!
by
  • Verified Purchase
  • Recommended
I had an amazing experience at this Home Depot and I strongly recommend shopping here!!
I had an amazing experience at this Home Depot and I strongly recommend shopping here!!
by
  • Verified Purchase
  • Recommended
Love this store and customer service and accommodation
Love this store and customer service and accommodation
by
    • Recommended
    Associate was helpful even though you didn’t take have the part for the timer cabinet you sell (k...
    Associate was helpful even though you didn’t take have the part for the timer cabinet you sell (key) Checkout peeps always nice
    by
    • Verified Purchase
    • Recommended
    Shopping at the Truxel Home Depot is always a good experience. You receive helpful suggestions a...
    Shopping at the Truxel Home Depot is always a good experience. You receive helpful suggestions and information from the employees as well as they are friendly.
    by
    • Verified Purchase
    • Recommended
    When planning your next DIY project. Consider running your ideas with the associates at this lumb...
    When planning your next DIY project. Consider running your ideas with the associates at this lumber department. They have saved me hundeds of dollars and hundreds of mistakes,with awesome design ideas and recommendations.
    by
    • Verified Purchase
    • Recommended
    Best garden associates at this store. I've gotten so much good advice for my tomato garden. Best ...
    Best garden associates at this store. I've gotten so much good advice for my tomato garden. Best results EVER!
    by
    • Verified Purchase
    • Recommended
    very friendly and helpful
    very friendly and helpful
    by
    • Verified Purchase
    • Recommended
    Best people there to help Lili (customer service), Manager Frank (manager), Tohi (floor support c...
    Best people there to help Lili (customer service), Manager Frank (manager), Tohi (floor support customer service), and Shantel (cashier). Great customer service with any and all of your needs.
    by
    • Verified Purchase
    • Recommended
    Employees are friendly & helpful and customer service goes out of their way to assist you!
    Employees are friendly & helpful and customer service goes out of their way to assist you!
    by
    • Verified Purchase
    • Recommended
    I like to shop at the Home depot I fine what I need quiet easily and if want any help it is alway...
    I like to shop at the Home depot I fine what I need quiet easily and if want any help it is always clean.
    by
    • Verified Purchase
    • Recommended
    Clean store, helpful staff, and lots to choose from!
    Clean store, helpful staff, and lots to choose from!
    by
    • Verified Purchase
    • Recommended
    The absolute best team of desiners and associates at the pro-desk of all HD's
    The absolute best team of desiners and associates at the pro-desk of all HD's
    by
    • Verified Purchase
    • Recommended
    This store has the best pro-desk EVER!
    This store has the best pro-desk EVER!
    by
    • Verified Purchase
    • Recommended
    The Pro desk is on their game !!!
    The Pro desk is on their game !!!
    by
    • Verified Purchase
    • Recommended
    Had a terrible experience at this store when attempting to return a couple of items with associat...
    Had a terrible experience at this store when attempting to return a couple of items with associate 'Thelma'. Was made to feel like I was trying to do something illegal. Associate very unfriendly and accusatory. Refused to accept the return item. I have been remodeling my home for the past year and have spent over $10 thousand dollars at various Home Depots on numerous occasions. Never had a problem returning anything that didn't work out for me. However, this time, she pretty much accused me of trying to pull something over on them. I felt stereo-typed. Had to call the store manager who promptly accepted the return. Which was good, however, it was too late. I was already insulted. Customer service is very important to me. I like to feel good about where I spend my money. This was not the case here. Made me regret doing all that business with them. I am seriously thinking of driving a few extra miles to shop at Lowes.
    by
    • Verified Purchase
    Good store for purchasing major appliances with extended warranty. We purchased a Maytag washer,...
    Good store for purchasing major appliances with extended warranty. We purchased a Maytag washer, dryer, and KitchenAid dishwasher within 30 days successfully. Feel Home Depot training is effective here. When we asked for support, we got a higher level of knowledge and accuracy. But now the Truxel store is also moving up in major appliances product quality, selection, and competitive price.
    by
    • Verified Purchase
    • Recommended
    always a good shopping experience - from the garden center to hardware there is always an employe...
    always a good shopping experience - from the garden center to hardware there is always an employee to assist as needed.
    by
    • Verified Purchase
    • Recommended
    This like my family store,people who work there extremely friendly and helpful so especially pain...
    This like my family store,people who work there extremely friendly and helpful so especially paint section and customer services are great.l love this store.
    by
    • Verified Purchase
    • Recommended
    AWESOME CUSTOMER SERVICE!!!
    AWESOME CUSTOMER SERVICE!!!
    by
    • Verified Purchase
    • Recommended
    My current DIY project requires that the lumber be defect free ans true (Thank you, HGTV). It's ...
    My current DIY project requires that the lumber be defect free ans true (Thank you, HGTV). It's not always possible to check every piece of shiplap lumber! I did! (Under the careful eye of my wife) I checked 20 pieces (only one was defect free and straight) I pointed out the problem to my store manager (Jon) that many where far from the high quality they usually carry. He took the time too let the shipper know. Now thats Customer service!! My 5 stars!
    by
    • Verified Purchase
    • Recommended
    Great new management!
    Great new management!
    by
    • Verified Purchase
    • Recommended
    Staff friendly and was patient when trying to describe what I was searching for.
    Staff friendly and was patient when trying to describe what I was searching for.
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 563 reviews

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