#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(585)421-5461
Tool & Truck Rental(585)421-5402
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
7600 Commons Blvd
Victor, NY 14564
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Customer Store Reviews

  • 4.7 out of 400 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (400)
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Showing 1-30 of 400 reviews
Flooring/carpet
Caught the flooring and carpet salesperson in a lie as they tried to add approx 500 dollars on our bill. Luckily we caught it in time
by
    Associates in this store are always helpful, and friendly. They greet you as you enter the store ...
    Associates in this store are always helpful, and friendly. They greet you as you enter the store and ask if you need assistance. They never give you a hassle if you are returning items. Associates ask if you need assistance and take the time to help you find what you need and explain the products, and make recommendations as to how they would complete a project when asked.
    by
    • Verified Purchase
    • Recommended
    I was sent to Home Depot with instructions to get a new sump pump and a back up exactly the same....
    I was sent to Home Depot with instructions to get a new sump pump and a back up exactly the same. I didn't know what I was doing but the Home Depot guy hooked me up with exactly what I needed and the necessary accessories to complete the job. After checking out, a young Home Depot man loaded the sump pumps into my car.....holy cow.....those things are heavy!!
    by
    • Verified Purchase
    • Recommended
    LeBaron, Christie and Jeremy were very nice to work with. I will purchase flooring from them again.
    LeBaron, Christie and Jeremy were very nice to work with. I will purchase flooring from them again.
    by
    • Verified Purchase
    • Recommended
    The store associates are friendly and helpful. The appliance associate (Kevin Gallivan) was knowl...
    The store associates are friendly and helpful. The appliance associate (Kevin Gallivan) was knowlagable and helpful for choosing the right appliance that was cost effective and that met met our needs.
    by
    • Verified Purchase
    • Recommended
    Employees are inexperienced. I got really bad experience with Homedepot, will not buy anything f...
    Employees are inexperienced. I got really bad experience with Homedepot, will not buy anything from them again.
    by
    • Verified Purchase
    Employees are generally friendly and helpful. Sara in kitchens is not. She "assisted" me in a ki...
    Employees are generally friendly and helpful. Sara in kitchens is not. She "assisted" me in a kitchen design and made numerous errors while entering my info. Since then I have stopped in to buy more stuff for my kitchen and she cannot even say hello as she walks past me.
    by
    • Verified Purchase
    Everyone at this store is friendly and helpful. Many times I will go in unsure of what I need an...
    Everyone at this store is friendly and helpful. Many times I will go in unsure of what I need and will not only get the product I need but friendly assistance with understanding the produce.
    by
    • Verified Purchase
    • Recommended
    Brad the gentleman that took care of us seemed to have knowledge about the carpets we were lookin...
    Brad the gentleman that took care of us seemed to have knowledge about the carpets we were looking at. This is a plus having knowledgeable people
    by
    • Verified Purchase
    • Recommended
    Excellent employee assistence when needed
    Excellent employee assistence when needed
    by
    • Verified Purchase
    • Recommended
    Great service and knowlagable empleeys
    Great service and knowlagable empleeys
    by
    • Verified Purchase
    • Recommended
    Great product lines, including Dewalt, Poulan and many others. Always a pleasure to shop at our V...
    Great product lines, including Dewalt, Poulan and many others. Always a pleasure to shop at our Victor Home Depot!
    by
    • Verified Purchase
    • Recommended
    Love the Victor store. Employees are very helpful. The store is staffed appropriately to ensure a...
    Love the Victor store. Employees are very helpful. The store is staffed appropriately to ensure available service.
    by
    • Verified Purchase
    • Recommended
    I wish the associates would be allowed to use multiplication to determine the number of items in ...
    I wish the associates would be allowed to use multiplication to determine the number of items in a stack rather than having to count the items individually. I had two tiers of cinder blocks, and each tier was three cinder blocks deep and six cinder blocks wide. Rather than saying 2 x 3 x 6 equals 36 cinder blocks, the associate counted each block. Also, it would be helpful for the bar-code scanners to have built in scales, much as grocery stores do, to allow "counting" of large number of metal brackets and the like.
    by
    • Verified Purchase
    • Recommended
    Horrible customers service
    Don't expect for them to sell the entire project or be knowledgeable of products or install, expect them to hide from customers.
    by
      The store was clean, well organized and stocked. The employee I interacted with was extremely fr...
      The store was clean, well organized and stocked. The employee I interacted with was extremely friendly, knowledgeable about the store and product locations as well the product functionality. I would have not be able to make the purchase, if it had not been for the employee who helped me. .
      by
      • Verified Purchase
      • Recommended
      I enjoy shopping at the Victor store location. Store is always neat and well organized. There is ...
      I enjoy shopping at the Victor store location. Store is always neat and well organized. There is always store personnel available when needed and they are very pleasant and helpful. Also, love the self-checkout !
      by
      • Verified Purchase
      • Recommended
      Excellent Service
      Our buying experience with Bill Little in the appliance Department was very helpful and pleasant!
      by
        • Recommended
        Friendly associates in the garden area. Cashier Heather was very friendly as well as Brian F. T...
        Friendly associates in the garden area. Cashier Heather was very friendly as well as Brian F. The two associates who loaded my mulch were very careful and friendly.
        by
        • Verified Purchase
        • DIY
        • Recommended
        All I can say is WOW! I have never been treated so nicely at any store, the Victor Home Depot ble...
        All I can say is WOW! I have never been treated so nicely at any store, the Victor Home Depot blew me away. Great job to all the staff that helped me.
        by
        • Verified Purchase
        • Recommended
        great place!
        very helpful with all our plant questions, clean store, good prices, nice staff. looking forward to the classes offered here as well!
        by
          • Recommended
          As much as I would like to give the Victor Home Depot a rating of three I have to give it a four ...
          As much as I would like to give the Victor Home Depot a rating of three I have to give it a four only because of two specific employees. The Victor location has basically nothing in regards to selection when it comes to appliances available to view within the store. If you are looking to purchase a home appliance be sure to look for Kevin G. or George C!! Awesome employees and probably the only reason why I did purchase a dishwasher and a range from Home Depot.
          by
          • Verified Purchase
          • Recommended
          Awesome People
          I just want to say that I really think the people at Victor Home Depot are the best!
          by
            • Recommended
            Very friendly and helpful staff. I had several questions about new snow blowers and had several d...
            Very friendly and helpful staff. I had several questions about new snow blowers and had several different people ready and willing to help me. I felt welcomed.
            by
            • Verified Purchase
            • Recommended
            great service great price friendly staff
            great service great price friendly staff
            by
            • Verified Purchase
            • Recommended
            Employees are very helpful and knowledgeable. Great customer service and fair prices.
            Employees are very helpful and knowledgeable. Great customer service and fair prices.
            by
            • Verified Purchase
            • Recommended
            Clean, organized with friendly helpful employees.
            Clean, organized with friendly helpful employees.
            by
            • Verified Purchase
            • Recommended
            Employees are fantastic at this store. They are always friendly and helpful. You never have to ...
            Employees are fantastic at this store. They are always friendly and helpful. You never have to search for help like you do at their competitor.
            by
            • Verified Purchase
            • Recommended
            Jim Ford in electrical was a great help
            I had a job that involved electric Installation. Jim Ford in electrical us the guy to see if you need advice. Everything came out great, he was a big help!
            by
              WIFE LOVES THE FRESH POPCORN ON SATURDAY MORNINGS.
              WIFE LOVES THE FRESH POPCORN ON SATURDAY MORNINGS.
              by
              • Verified Purchase
              • DIY
              • Recommended
              Showing 1-30 of 400 reviews

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