Had a major house fire 2 1/2 years ago. Went to Fleet Farm to buy clothes and needed supplies, then I dared to pay with a check. Driver's license was burned up in the fire, so instead of simply saying I couldn't use a check, I was interrogated by the cashier, manager, and two security people for almost 20 minutes. They confirmed there was well over $5000.00 in my account, but with no driver's license, they embarrassed me in front of over a dozen waiting customers. They said I could have used a check if I had used checks there before! Silly me for paying with cash. Then, they refused to accept my friend's check because he was with me! He had cashed many checks there before. This is the least customer-friendly store I've ever been in.
Friend took me to Menards. "Sure, you can use your charge account, but we'll need to see your driver's license. At least they apologized, and I understood their reasoning.
Went to Home Depot and explained my situation to Sandy. I had my copy of the charge account statement I had just paid a few days earlier. Got my account number from that, and she said, "You get what you need and I'll take care of it". Now, upon every visit, she asks about my house and how I'm doing.
Hey Fleet Farm, where do YOU think I'll be shopping when I rebuild my house?
Lumber quality is infinitely better than Menards twisted scraps. Many prices are lower than at Menards. Not very many sales people, but when you need one, they are much more-informed about their products and how to use them. All are very helpful and friendly.