Rated 4.8 out of 5 by 179
Rated 5.0 out of 5.0 by RYAN BATTERY POWERED TOOL SERACH
ENDED GOING TO THIS STORE AS OPPOSE TO GO TO THE ONE IN NORTHLAKE MY HOME TOWN AS THE ASSOCIATES IN NORTHLAKE ALWAYS SEEM TO BE UNWILLING TO BE HELPFUL TO OFFER DEALS OR INCENTIVES. THEY LOST OUT ON A POTENTIAL SALE NOT TO GO OUT OF THEIR WY TO GET MY BUSINESS. THIS EFFECTS THEIR BOTTOM DOLLAR AND STORE SALES TO STAY OPEN AND KEEP JOBS LOCALLY, PERHAPS MANAGEMENT IN THIS STORE NEEDS TO TAKE THIS INTO CONSIDERATION. WHILE THE AURORA STORE WENT OUT OF THEIR WAY TO GET MY BUSINESS AND PROVIDED GREAT CUSTOMER SERVICE WITH A SMILE I MIGHT AD AS WELL.
June 23, 2015
Rated 4.0 out of 5.0 by Bill Overall very good experience.
I'm working on a bathroom remodel and have gotten to know this store very well. I have always found the items I've needed, the prices are comparable to most other home stores but I prefer the quality of the products at the Home Depot.
The one criticism that I had with my most recent visit are all the loaded lumber carts in the isles (full on material and blocking the isles) near the contractors section, very frustrating to try and navigate around the clutter. I also found that the items I was looking for weren't properly priced, however, an associate was able to help me out.
All in all a very good experience and I will be visiting this Home Depot again.
May 25, 2015
Rated 5.0 out of 5.0 by AP Kitchen Department
Excellent and knowledgeable staff. I was in and out in no time with the purchase and knowledge I came in for!
June 26, 2015
Rated 5.0 out of 5.0 by SR Great Customer Service!
We love shopping at this Home Depot in West Aurora on Orchard Rd!
The associates are so friendly and always so helpful. Great customer service!!!
June 23, 2015
Rated 5.0 out of 5.0 by Chuckster Order online and pickup at the Aurora store location!
The only thing I think would be of help, with the online ordering service is if you need it in a hurry, there should be a way of stating it, so if possible you can have it ready! But that's the only thing!
June 18, 2015
Rated 5.0 out of 5.0 by Frank Excellent Customer Service
I had the privilege of having a Project Specialist at this Home Depot in North Aurora, IL help me find the right lawnmower. We talked during my two visits at Home Depot. He actually brought a lawn mower down off an upper shelf for my wife to grip and test how it would feel in operation. He was patient and very knowledgeable. This is why I go to Home Depot !!. Its a pleasure to deal with someone who is knowledgeable about the products that are being sold. Other places that begin with W or L or M don't offer this quality of customer service. WELL DONE - that why I come back
May 20, 2015
Rated 5.0 out of 5.0 by GrillGal Buying a Grill for Father's Day
Tim was extremely helpful and seemed very trustworthy in reviewing grill options. Leo, the assistant manager, was very helpful as well. I will definitely return and ask for Tim to help with future projects.
June 15, 2015
Rated 5.0 out of 5.0 by koz You have everything I always need and workers to help explain things
You have everything I always need and workers to help explain things
June 17, 2015