West Richland #4746

4.6

out of 5

97% of customers recommend this store
Rating Breakdown
5
(124)
4
(31)
3
(8)
2
(3)
1
(3)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.5
4.6
4.7

2855 Duportail Street Richland, WA 99352

Store Number (509) 627-0111

Pro Desk (509) 737-6402

Store Hours
  • Mon-Sat: 6:00am - 9:00pm
  • Sun: 7:00am - 8:00pm

Shop Our Local Ad

Shop this store
  • Kitchen Showroom
  • Home Depot Truck Rental
  • Propane Exchange
  • Penske Rental
  • Key Cutting

Store Details

Whether you're shopping for appliances in Richland, starting a DIY paint project or just want to learn more about gas stoves, The Home Depot in Richland, WA is where you want to be. You can find us off of Queensgate, next to Gold's Gym. Rest assured that when you get here, our friendly associates will answer all of your questions and help you find the right solutions for your home and your budget.

We love our community and show our support by participating in the Buddy Walk for 9 years in a row and serving as an active member of the Richland Parks and Recreation department. We want the opportunity to keep your business and take care of your needs with each experience.

Your Richland Store Team

Christmas Trees and Decorations for Every Room

Deck the halls with ease with our wide range of fresh cut and artificial Christmas trees from The Home Depot! Find beautiful and high-tech Christmas decorations to complement your one-of-a-kind tree online or at your nearest Home Depot store today.

Cyber Monday Deals All Week Long

Can't make it to one of our local stores? The Home Depot has you covered with huge Cyber Monday Deals for the whole week. Stock up on the tools you need for that next big DIY project at a fraction of the cost. You can still find great holiday deals on the items you need the most at one of our neighborhood store locations too!

Store Location and Nearby Stores

8.19 mi
  • 3910 W 27th Avenue
  • Kennewick, WA 99337
27.73 mi
  • 300 W Harper Road
  • Hermiston, OR 97838
47.14 mi
  • 1100 Ne C Street
  • College Place, WA 99324

Store Features and Layout

CUSTOMER STORE REVIEWS

4.6

out of 5

169 reviews
5
(124)
4
(31)
3
(8)
2
(3)
1
(3)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.5
4.6
4.7
97% Of Customers
Recommend This Store 155 of 159 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
Clean store with great friendly help

5.0

out of 5

Clean store with great friendly help

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We walked in the store with a long list of items to purchase for our new home. We couldn't find ...

2.0

out of 5

We walked in the store with a long list of items to purchase for our new home. We couldn't find an employee to help us. We did a lot of wandering and looking without success. Finally, we snagged the lady in carpeting and she led us to where one item SHOULD have been, and then took us to the customer service desk to order it. The lady at customer service worked at a glacial pace, and wasn't very friendly. More wandering, and we finally gave up. The Spokane, WA store is where we had shopped for years before our move. When we walked in that store, an employee immediately would attach himself to us and take us to each area of the store in turn, until our list was completed. That's personal service. This store in Richland should follow the example of the Spokane store.

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Love this store!

5.0

out of 5

I go here probably 1-2 times a week. Always satisfied and love visiting with the employees.

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I was treated in a very dismissive way by the paint department manager when i was trying to have ...

1.0

out of 5

I was treated in a very dismissive way by the paint department manager when i was trying to have a complaint addressed. I will NEVER buy paint from home depot again! I'm a professional painter and depend on a paint store to back up the products they sell. Home depot does not do that, in fact they treat you like your the problem!

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Had a great experience buying a freezer from Kristina Stubbs. She was helpful and outgoing and ha...

5.0

out of 5

Had a great experience buying a freezer from Kristina Stubbs. She was helpful and outgoing and handled the process professionally even during a busy day

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A very good store, above average in my opinion, with knowledgeable associates. Courteous and hel...

5.0

out of 5

A very good store, above average in my opinion, with knowledgeable associates. Courteous and helpful aways

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GRANDVIEW WA 55 to 64, Female
great store experience!!

5.0

out of 5

Associate Availability
Associate Helpfulness
Store Cleanliness
5
5
5

THERE WAS PLENTY OF STORE HELP RIGHT WHEN YOU WALKED IN AND ALWAYS HAD ONE OF THEM TO HELP US FIND WHAT WE WERE LOOKING FOR AND ALSO HELPED US BY CUTTING SOME TRIM WE HAD GOTTEN WHICH WAS 16 FEET LONG IN HALF WITH A HAND SAW BECAUSE IT WAS PLASTIC SO IT WOULD BE EASIER OF US TO HAUL HOME. WE GOT IN A LINE TO CHECK OUT AND RIGHT AWAY ANOTHER CLERK OPENED ANOTHER REGISTER TO HELP US GET CHECKED OUT. WE WERE IN AND OUT IN HALF THE TIME WE THOUGHT IT WOULD TAKE US!! VERY PLEASED!! WE HAD LOTS OF OTHER SHOPPING TO DO SO GOT DONE ALOT SOONER

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Customer Service

5.0

out of 5

For the most part employees are helpful and polite- but one employee consistently goes out of her way to provide exceptional customer service. Angie, in millwork, is knowledgeable, always pleasant and if she cannot give you the help you need, she finds someone who can. She remembers returning customers which always makes shopping more pleasant. Look up Angie- she has a great smile!

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