As a retired Facility Manager for the Department of Justice, supervising construction and maintenance of large commercial complexes, I have seen and experienced most of what the building trades are tasked to accomplish and manage. Additionally, I’ve been responsible for supervising departments in the building trades in excess of 150 employees and from my perspective in the trades, you have an exceptional (model) store in Willmar, MN.
In my opinion, the way this store conducts its business is better than most of the Menards, Lowes, or for that matter, other Home Depot stores I’ve ever been in. I realize management sets the tone and leads the team and I look forward to one day meeting the person responsible for the store’s overall success.
As an anecdote and example of my last experience at the Willmar store, I provide the following: While purchasing supplies in the store on 3/15/17, I was approached by a young employee named Jaylen. He was eager to help me locate my supplies and helped load them onto my cart, all the while, expressing a positive attitude and engaging personality. What surprised me the most, however, was when he voluntarily accompanied me to the checkout and then came outside to help me load my truck. (I hope one day to see his picture on the store’s bulletin board for dedicated employee.)
Overall, with the store’s bathrooms as clean as a restaurant’s, well presented and maintained inventories, staff that know their products, and an overall commitment to customer care, this store definitely rates an A+. Over the years, I’ve seen a lot in my career in the commercial building industry and this store is head and shoulders above the competition. What’s more, the staff of the Willmar store are as caring as the people I go to church with.
Please convey my sincere appreciation to the management staff and the dedicated store employees that make our jobs in the industry so much easier. I wish them all, success and happiness.
Thomas A. Harris