Rated 3.6 out of 5 by 5
Rated 1.0 out of 5.0 by Gary Get a new vendor for this product
I ordered this product from Home Depot because it looked to be better quality than Lowe's was offering. When it arrived to the store in Hickory, NC, I went to pick it up. It was constructed with such poor quality of wood that I refused it, they credited my account, called the vendor, told the vendor the issue, reordered the pocket door system and they gave me a small discount for having to wait another 10 days for the door system and they gave me free delivery to my home. When the new reordered pocket door system arrived, the bag containing the hardware to install the door was broken and all the hardware was missing but one small piece. The header/track system was constructed/manufactured incorrectly and door system came damaged due to poor freight handling by the freight carrier. I called the store to notify them of the issues. I told the Home Depot rep that I was speaking with that I needed the door system and I was going to try to fix the damage so I could use it and reconstruct the header/track system so it was correct to be able to get the rough framing done for installation. I was given a 25% discount and I had to work on the pocket door system 3-4 hrs to fix it so I could use it and now wait again for the vendor to send the hardware for the door. With all of these issues I had to deal with on this product, Home Depot should have given me the door system free for good customer service relations because of poor manufacturing and shipping practices from a vendor they deal with! I am a retired contractor and have experience in installing pocket door systems. It is pretty bad when a manufacturer can't get their product manufactured correctly and the customer has to reconstruct it to use it, poor shipping methods that does not ensure all parts arrive to the destination! This absolutely does not deserve a better rating than I have given it!!!!
August 29, 2016
Rated 3.0 out of 5.0 by RHC pocket door first timer
during manufacture couple of staples missed, went out the edge. No directions for assembly of frame.
June 29, 2016
Rated 5.0 out of 5.0 by Andrew Not for beginner DIY
I changed staples with screws, paid attention at installing it level, and it turned out good. But i can see how it can be frustrating if not doing this on a regular basis. For pros i would say it's good, for diy try another brand.
November 7, 2015
Rated 4.0 out of 5.0 by joey 32 in. Pocket Door Frame
What can I say, comes with track, it works . Hi mom.
June 27, 2015
Rated 5.0 out of 5.0 by Mort Love the new pocket door.
The pocket door does exactly what I wanted it to do. The privacy it provides and the ambiance it adds to the bedroom/bathroom completes the warm feeling of the room.
February 4, 2014