Rated 2.7 out of 5 by 28
Rated 3.0 out of 5.0 by Propane Be aware and be careful. Sometimes they sell you an empty
The propane itself is fine. Its propane. What are we really asking here? The propane exchange process isn't working very well. When i made my purchase I was advised to NOT trust the automated machine as it didn't work correctly. Guess what? neither did the human being. They opened a Bay and told me i could grab my propane and when i did I swore it felt light and asked if they were sure. They said they were and i grabbed the tank and went home. My family prepared the ingredients and i went to light the grill. It lasted 2 minutes and then was empty. I had to return the tank in the midst of dinner. They apologized but I just don't think that's quite good enough.
June 9, 2015
Rated 3.0 out of 5.0 by Louie BBQ Purchase with Free Tank Refill
I was entitled to a full propane tank in connection with purchase of Brinkmann BBQ. The pickup of the tank did not happen until a few weeks after BBQ was brought home. At the store, no one could agree on what I was entitled to, a free tank of gas with me supplying the tank, or a new empty tank, or a new empty tank to be exchanged outside for a full one....Needless to say, this took quite a long time to get straightened out. It finally was cleared up with my getting a full tank of gas...but it put a damper on the entire transaction.
May 26, 2015
Rated 1.0 out of 5.0 by William All the tanks are EXPIRED! None have been marked with reconditioned dates!
Buyer beware! Every Amerigas tank in the exchange cage was expired in the Hilliard, Ohio Home Depot. Yes the tanks expire after 12 years. No, none of them appear to have been marked with reconditioned dates.
Some tanks have rust around the valve going into the tanks.
May 17, 2015
Rated 1.0 out of 5.0 by snick Amerigas is a ripoff
I did the exchange thing out of convenience and low and behold, the tank was only a little over half full. Twelve pounds of propane in a twenty pound tank. Are you kidding me? This time, I took my cylinder to the local campground where they actually weigh it empty and put a full twenty pounds of LP into it. And... wait for it... it was cheaper than HD.
May 8, 2015
Rated 2.0 out of 5.0 by AZBen Exchange tank has only 9 months until expiration - cannot refill
I have previously used exchange tanks instead of having my owner tank recertified. And Amerigas tanks are fully serviceable for refilling, unlike some Blue Rhinos which have a check valve that must be held back with a special magnetic tool when filling. But this time my exchange tank came out of the automated bin with a date only 9 months out. By the time I empty this tank it will not be refillable. I hate that because I can get 20 pounds at the gas station near my house for 16 dollars including taxes. Refill tanks come with only 15 pounds and cost 20 dollars plus tax. It is more than 5 dollars additional for 5 pounds less propane.
November 14, 2014
Rated 1.0 out of 5.0 by Roswellcustomer What is the problem!?
The automated exchange kiosk at my store has been down for months. There's a notice that the system is down "temporarily"..... And, well, that's not true. Today I went by again in the hope that things had finally gotten fixed.
They had not. And, when I went in, waited in line, and got the code, it just got worse. When I attempted to enter the code into the kiosk - tapping the screen as instructed - it returned a message that it wasn't working at all. Had to go back inside again, where another employee had to come out to unlock the manual storage cage so I could do my exchange.
What a mess. Huge disappointment from a company that puts such a huge focus on customers.
September 22, 2015
Rated 3.0 out of 5.0 by PatsFan Buyer Beware
This was the first time I used the propane exchange. I thought the tank felt light so I weighed it when I got home. It only weighed 31 pounds which means there was only 14-15 pounds of propane in the 20 pound tank!! Convenient, yes, but $19.97 for only 15 pounds is very expensive. Plus it will run out 25% sooner!!
August 11, 2015
Rated 1.0 out of 5.0 by rtf 20 year old tank exchange. No choice in what tank you get back.
I was in a rush and was not able to refill my tank I purchased last year. Got a 21 year old tank in exchange. It was coated with so many coats of old paint could barely read the embossed lettering.
Last time I will ever exchange a tank without being able to assure I am getting a tank of similar age.
October 9, 2015