Rated 3.9 out of 5 by 31
Rated 5.0 out of 5.0 by Jim Easy purchase and pick up
The windows came special order and was delivered early. Quality of product was very good as was the function.
May 24, 2016
Rated 5.0 out of 5.0 by none great window for the money
easy to install,,looks good, sash works great good price
May 31, 2016
Rated 3.0 out of 5.0 by Lindsey Looks are not everything
The widows look good and are energy efficient.
BUT, they are very difficult to put in if you remove them from the frame. I have had 4 of the 10 windows spring release due to the screw at the top popping out. One released from the bottom and shot up putting a hole in the frame at the top. I believe it has more to do with the weight of each section than the design itself. If I had to do it again I would save the 100.00 per window and go with the single hung.
Also, I wish they had used a black screen. The grayish one supplied obstructs a great view, especially in the sun.
September 23, 2016
Rated 5.0 out of 5.0 by BigJeff Excellent
Easy instal ,great packaging, I will buy more of these in the future
October 18, 2016
Rated 5.0 out of 5.0 by Ross Amer. Craftsman DBL HUNG windows
I have installed 14 of these windows myself, in 2006. Compared to what was there they are the Best
I could possibly have bought. The house is 50 years old, wood frame and big. The installation instructions and equipment to work with was exceptional.. Since I installed them I have had only one mishap.This past July one of them has sprung. I am working outthe details with Home depot on fixing it.
A challenge to the warranty because we have not abused any of the 14 windows and are not sure what happened but the most used window all of a sudden "sprung" (both control devices gave out and the window is closed)Very hard to open and will not stay opened. We were not in the room when it happened.
September 11, 2014
Rated 1.0 out of 5.0 by harry Ripped screens
Half of the windows I purchased had holes in he screens. Now have to take them back and argue to get new screens. Ridiculous!!!!
October 1, 2016
Rated 5.0 out of 5.0 by Seaside692 33 Year Old American Craft Home Depot Windows Still Look New
Six years ago I bought a house with these windows. A few of the plastic pieces had broken on the lower tilt window. However, although I was the second owner, American Craft ( Part of Anderson Windows) sent me replacement parts for free as long as I paid for shipping ($8). I was so impressed this company had the original purchase documents from the first owner from Dec. 1993, in 2016!!! And not only did they send me free replacement parts, but they set up an account in their system. So a few days later when the handyman broke a screen, I quickly called American Craft and they are sending me a replacement ( the handyman paid). This is a very efficient company.
Right at the very top of the window( turn your head up) is a label identifying the owner and Home Depot, as well as the numbers needed to identify the product to American Craft. It was still there after 33 years. I guess this says something about the seal.
Also the American Craft customer service person, e-mailed me the instructions for how to replace these pieces, and as a 60 year old woman I could do it by myself! Also, the springs along the edge of the window have a white plastic piece that rotates sideways to hold the spring action in place, so it is easy to put the window back in at an angle. Once both ends are in, you level them and tilt the window up and it goes back in place. So easy!!
I noticed everything can be easily replaced if it wears out, like the brushes that help seal the windows and the rubber sweep thing at the bottom of the window.
As for the screens, you need to watch a video on youtube to get the idea.There are tension pieces to one side, so from the outside of the window, you push to compress the tension pieces, to slide the window screen out. Its not easy, but I did it myself, and I have arthritis in my hands. I love these 33 year old windows which look brand new!!!
September 2, 2016
Rated 4.0 out of 5.0 by mblehm Good window for the money
Bought two windows, installed one no problems. Went to insyall second window and found it was damaged in shipment. not aproblem with manifacturing, just rough handling by the shipper. Make sure to check any special order windows before you leave the store.
September 6, 2016