Rated 3.8 out of 5 by 125
Rated 1.0 out of 5.0 by Nathan Money down the drain, and that's not the wors part!
I bought this faucet a while back, it was okay in the begining. I then started experiencing leaking from the base of the faucet. I didn't even consider it was coming from the faucet at first because it was new. I contacted American Standard. This is the worst part: Their "lifetime warranty" is prety much worthless letters printed on the box. I have never had a more unprofessional experience with a company. It's a shame they use the name "American". Even filed a bbb complaint to which they decided to stop responding. I even bought a replacement cartridge... that wasn't the problem. The leak is due to the actual faucet.
Bottom line: Shiny piece of trash. Don't waste your money and don't expect any help from customer service.
May 3, 2016
Rated 5.0 out of 5.0 by Phatfill Easy Install
Faucet has a great finish , installed easily and works great
April 19, 2016
Rated 4.0 out of 5.0 by Brian Faucet
Very nice product for the money. Looks and works great. American Standard has done justice for this faucet.
April 9, 2016
Rated 5.0 out of 5.0 by MJK Great Value
Needed a replacement before the main kitchen renovation in a few years time. This was a great value, easy to install, though the feeds were a bit short, a quick run for line extensions and the job was all set. Clear instructions, great images. The hand held has a good solid feel and the rubber button for spray or stream has a good quality feel and transitions quickly with no issue. It seats into it's base easily and does not wobble around. Very impressed for the price.
February 16, 2016
Rated 1.0 out of 5.0 by Boatdesigner Aerator can not be cleaned!
After replacing our water heater, we found that the water flow in our kitchen was greatly reduced, but fairly normal everywhere else in the house. Our plumber tried to clean the aerator and asked for the little tool that came with the faucet. I didn't remember seeing one, so I went and looked through the parts from the faucet and there was none included. This morning I called the American Standard Hot Line and was told point blank that the aerator can not be removed and that I should clean this debris out by soaking it in CLR. When I pointed out that this would not dissolve sand, dirt or small metal shavings I was told that I should have removed the faucet prior to replacing the water heater. As you can imagine I was not very happy and mentioned what a poor design it was and asked if it could be returned for warranty repair. I was told only within 90 days. When I complained that they had just lost a formerly good customer, I was rushed off the phone and disconnected.
Home Depot should put a warning label on these faucets saying they are designed by the manufacturer to be disposable if they ever get dirt in the aerator. I know a couple of people have managed to get the bottom of the sprayer off and cleaned the aerator, but I have tried every paper clip, screwdriver and type of pliers that I own and have only managed to burr up the little ears that are supposed to be for the tool to remove this part. By the way, I called to ask for the part number of this tool and was told there is none.
Terrible product design!
March 7, 2016
Rated 1.0 out of 5.0 by jorjsal Feed lines are way to short- returned product and purchased another brand
Installed the faucet and discovered that the feed lines were too short to reach the cutoff valves under the sink. Went back to the store to buy 6" feed lines and the gentleman I spoke with said I would be better off to get a different faucet with longer feed lines. He assisted me in the selection of a faucet. Where was he when I made the initial purchase.
Due to the short feed lines I do not recommend that you buy this faucet
January 19, 2016
Rated 4.0 out of 5.0 by GaryDoug You CAN remove the aerator
Contrary to claims here, it is possible to remove and clean the aerator even though a tool may not be available. I made a simple one out of a large paper clip bent into a figure 8 shape. Put the ends into the recesses in the black plastic sprayer and unscrew the sprayer from the head. Easy enough. Easy to disassemble and clean the parts also. Only needed hand pressure to screw the sprayer back into the head. The rubber seal did its job well with little tightening force.
April 7, 2015
Rated 3.0 out of 5.0 by Barb Price is affordable.
Bought this yesterday. Looks nice. Had trouble installing it. Instructions have pictures, but none are written out. May need extensions as the water supply line just barely made it. We had to tweek the main water faucet a bit to reach. The outside of the product is plastic. The previous American Standard faucet I replaced this with lasted 8 years and was better made (all chrome) and was $99.00 ($11.00) difference. Disappointed and I don't expect this one to last as long -- made in Mexico.
December 19, 2015