Rated 3.4 out of 5 by 42
Rated 5.0 out of 5.0 by Greywolf58 Great Product and Warranty
I bought this faucet in Bone color several years ago from Home Depot on clearance for $60.00. The button to change from spray to stream had broken off. The finish had started to peel off and rust. So this week I decided to contact American Standard by Email. I explained my problem and sent a picture of the faucet. They emailed me back and said they no longer made the Bone and gave me a choice of Polished Chrome or Stainless Steel. I chose the Stainless Steel as it should be more durable finish. They are truly a caring company that backs their warranty.
June 20, 2014
Rated 2.0 out of 5.0 by Clffhnger Poor customer service from American Standard when you need it.
Easy to install, and looks good. But inside where it counts it must have some steel in it, as with time, it gets really hard to swing left and right. That usually means something is rusting inside.
American Standard says that it is lifetime warranty on function and finish, but when you try to get replacement, they want to see a receipt. Who saves their receipt for a lifetime?
December 16, 2015
Rated 1.0 out of 5.0 by NoMoreAmericanStandard Do NOT buy American Standard
Twelve years ago we purchased this faucet in a bone color. Practically every piece broke on it and was replaced by my husband. All of the parts were free, and thankfully we didn't have to contact a plumber for the repairs. Finally they sent us a new faucet, but after a couple of months the lever on top stopped working. Now we have to pull it up with our fingernails to switch between stream and spray. Once again we contacted American Standard and they said since they already gave us a new faucet we could have our money back from the original faucet we purchased in 2003. IF we can find the receipt. The problem with that is Home Depot receipts all fade! We will buy a different brand this time from Lowe's. Their receipts from 2003 have not faded!
April 2, 2015
Rated 3.0 out of 5.0 by KansasCityHomeowner Not an install it and forget it solution, but like it when it works.
Bought 6 years ago at Home Depot. 3 years later housing had a crack and the button to switch from spray off stopped retracting on its own. I contacted American Standard and they sent a whole new faucet. Installed it and now,3 years later, the housing is fine, but once again, the spray button won't retract on its own. So to shut the spray off, you either turn the button left and right til it shuts off or pull it out with your fingernails. I called American Standard and they said the spray heads wear out over time and are sending a replacement at no charge. I was happy with customer service, but not happy that we've had to interact as much as we have. I was prepared to go get a higher quality faucet, but will postpone that decision for, I'm guessing, about 3 more years.
March 2, 2015
Rated 1.0 out of 5.0 by LaLos terrible
I hesitate to even give this faucet a generous rating of 1 star. After 18 months of normal use, it's junk. It is constantly leaking and needs to be replaced. I will NEVER recommend American Standard.
September 2, 2016
Rated 1.0 out of 5.0 by Disappointed Spots show - does not dry clear
It came with discoloration on the head of the faucet which will not come off. I wanted model #6310SSF but it was out of stock. The one purchased looks like stainless steel which on the website looked LESS shiny than chrome. Every spot shows up and dries on the faucet the same way. Nothing clears it off. Very disappointed. Wish I could have gotten the model I wanted - #6310SSF.
July 25, 2016
Rated 4.0 out of 5.0 by BW Good Faucet, Good Price
We had this same kitchen faucet for 10 years and were pleased that we could find it still available, albet with a new name. It works well, meets our needs, and the price is right.
June 24, 2016
Rated 5.0 out of 5.0 by Fred Superb warranty service
I love American Standard products for their great warranty service. I must have installed more than 100 of their products going back 5-10 years. Recently, one of these faucets developed a leak after several years. It was not due to a defect but due to a heat outage letting the water freeze. When I contacted them to find out the part number, they said they would send a new hand spray, no charge. I did not have any receipt, and did not even try to make a warranty claim, but they stand by their products. That is above and beyond the call of duty!
December 9, 2013