Rated 1.9 out of 5 by 19
Rated 2.0 out of 5.0 by John Lack of replacement parts
This model was installed already in the home I bought, and after six months one of the handles started spinning freely. Up to then, great handle and faucet...now, wondering when the other side will repeat the failure. My problem is with the fluted cap inside the lever handle that mates to the cartridge stem...it looks like a soft brass or plastic. You can't buy the part or even disassemble the handle, and apparently you can't buy a replacement handle either on the American Standard website. I'm disappointed and am looking for alternatives that can be fixed at reasonable cost...and not buying a complete new faucet set that's likely to have this issue over and over.
July 4, 2011
Rated 4.0 out of 5.0 by jimbo5 one problem ..so far!
I purchased (15) Am Std Symphony faucets and there has been one failure but I am concerned that this could be a recurring problem. There is a plastic adapter situated on the cartridge stem that fails if someone turns the faucet off ungently ... too hard. Once this happens the on/off handle simple rotates without engaging the stem, hence one cannot turn the water on or off. Easy to fix ... if you have a spare part. I have been having trouble finding a place to purchase the spare part.
September 7, 2009
Rated 2.0 out of 5.0 by JimK Handle spins
I've had this faucet in our powder room for about three years, and just recently I am experiencing the same problem as other users in that the handle spins free. The Hot handle is fine for now, the Cold spins free. Band aid fix for now is removal of the screw for the insert, then inserted that into the handle just enough for it to catch and turn the water on. I'll have to replace it, but for $100 and 3 years old, it shouldn't have to be!
December 16, 2012
Rated 1.0 out of 5.0 by EE1194 In April I purchased two of these faucets for my bathroom renovations as I have dual vanities. 4 months later, two of the handles have stripped and I am looking at a rather expensive repair/replacement. I would not recommend purchasing this product. I will spend a little extra money when I do replace the faucets and I can assure you that it will be with another brand of faucet.
September 30, 2010
Rated 1.0 out of 5.0 by EMME A REPEAT OF THE SAME EXPERIENCE AS OTHER REVIEWERS
WITHIN A WEEK ONE OF THE TWO FAUCET SETS I BOUGHT, WOULD NOT WORK PROPERLY. ONE OF THE FAUCETS JUST SPUN AROUND. I REPLACED IT WITH ANOTHER SET AND HAD THE SAME PROBLEM. I WILL TRY TO CALL AMERICAN STANDARD AND GET THE CARTRIDGE THAT SOMEONE MENTIONED.
I WOULD NOT RISK BUYING THE PARTICULAR DESIGN.
June 15, 2011
Rated 1.0 out of 5.0 by Unhappy Poor product, both the hot and cold knobs need repair.
After three years the knobs wear out, both the hot and cold knobs do not catch. It is obvious that the internal parts are made of plastic. At the price I paid I thought I was I was getting a superior product.
July 26, 2013
Rated 1.0 out of 5.0 by judacel Worst purchase ever
The handles are spinning freely. Do not buy this product.
November 24, 2013
Rated 1.0 out of 5.0 by SteveSOTS Broke in Less than 1 Month
Noticed after plumber installed it that there was significant up and down play in each handle. Plumber said there was no adjustment for that. Now, after less than one month later, the hot water handle just spins, i.e., won't turn the water on. Obviously, this is unacceptable quality.
October 21, 2009