Rated 3.6 out of 5 by 83
Rated 1.0 out of 5.0 by terra Worst Faucet & worst customer service!!! Don't buy!!!
I bought this faucet for 3 years ago. Last week, it started leaking. These are the reasons why folks should not buy this product:
1. I had called the customer service. I was told it costs $14.99 for the cartridge. When I asked about the warranty, I was told to email a receipt (which I did). Only then was it going to be free. I had other faucets where the representative just mailed out the cartridge without any hassle. What am I going to do with a cartridge if I didn't purchase the faucet?
2. After I emailed receipt. I never heard a response. I am not sure what's happening. It's been 4 days.
3. While I was hoping for the cartridge to come, I opened the closet and see water puddle! The leak started INSIDE the hose and inwards flooding ALL my closet underneath the sink.
4. Now when I am de-installling, I can't get the 3 screws out. I used a screw extractor and the screw broke in half. Now I am getting a professional to remove the faucet.
Overall it was a miserable experience when it breaks! DON"T BUY. STAY AWAY!
June 27, 2016
Rated 1.0 out of 5.0 by JC Poor quality
I installed this myself in Oct 2013.
The good points about this faucet were:
It was an easy install.
It didn't leak.
The swivel didn't break
So, unlike a lot of other negative reviews on here, I didn't have any trouble with any of the things listed above.
The bad points are:
Poor quality finish
The base plate corroded so bad after just 2 yrs that I decided to pull it out. Pulling it out turned into a nitemare because the mounting shaft is made from steel, NOT brass like most other decent quality faucets. The brass nut that is used to tighten the faucet to the sink deck was frozen on. I had to pull the entire sink out, then flip it upside down so i could get at the nut with a set of channel locks to loosen it.
Look at the pictures of the corrosion and rust, totally unacceptable after only 2 yrs of light duty.
October 23, 2015
Rated 5.0 out of 5.0 by thisbuds4u good quality
great faucet! Really good features. The base does not turn like the faucet replaced. I hand tightened the nut on the bottom, which is just fine -incase I ever want to remove it. The faucet has a rubber washer on the top and bottom of the sink and the nut to hold the faucet on to the sink has 3 screws on it to help push the rubber washers together to seal properly. I put plumbers putty under the deck plate in the little groove to make sure no water would get under it. The weight is small, if you need it heavier for your application then add a bigger weight or washers. I used the weight that was on my last faucet, because it was bigger, works just fine.
August 3, 2013
Rated 4.0 out of 5.0 by Freckles Love Love Love my new faucet
I bought this faucet after reading several reviews on this website. The thought of changing it myself was daunting! I watched videos to prepare for the job. I chose this particular style because it has a little flare to it, not too modern looking. The stainless finish is so nice! No fingerprints!! I'm not going to get into a lot of detail about the mechanics of the faucet because I ended up having a friend do the install with me as the job foreman : ) It went so smoothly. The hardest part was figuring out how to get my old pull out faucet removed. It took about an hour. NO leaks no spills. I love this product. I bought mine at the local HD and there were a couple finish options which was great! All in all this was a wonderful experience for a fairly new DIYer. I think i'll work on some new door knobs next!
March 4, 2015
Rated 1.0 out of 5.0 by JoSam Design flaw
Three days after installing this faucet the pressure dropped. I unscrewed the head and cleaned out the pieces of rubber in the screen. When I attempted to screw the head back on the metal piece attached to the hose retreated into the neck. It won't come back out. I can't screw the head back on the neck. My new faucet is now useless.
November 24, 2015
Rated 1.0 out of 5.0 by Sara Started leaking after 7 months!
I thought that this faucet was an amazing deal, especially for price. Although the pull out handle had a way of popping out about 1" every time we turned the faucet on and off, we were able to overlook this because the faucet looked so good in our kitchen.
We've had it installed for about 7.5 month now, the the faucet started leaking right around the pull out handle! It's right where the polished nickel faucet heat joins into the flexible rubber tubing. As far I can tell, this is not something that can be fixed, which means that we will be replacing this soon. Water sprays out at you (not in a good way!) every time you turn it on. You can't use the pull out handle functionally (unless you also want a shower in the process). I am very disappointed.
November 24, 2013
Rated 1.0 out of 5.0 by Fool me once They do not provide parts for broken pieces
The hose was bent and needed replaced. When I looked online it said "We're sorry, we are not offering parts for this product anymore". It is 15 months old.
November 15, 2015
Rated 5.0 out of 5.0 by compa great price for a good faucet
Easy to install very stylish quality and price a plus
June 15, 2014