Rated 3.4 out of 5 by 57
Rated 1.0 out of 5.0 by Angelini Great for a little while, then it fell apart!
I have owned this door for 2 years now, and it fell apart right after the warranty was up! The screen broke, the glass separated from the door... we called Andersen, but because it's not under warranty, they offered to send us a new piece of glass (???) for $80. (!!!) When I argued with the guy, he lowered it to $50. SHADY! I thought Andersen had a great reputation, but not on THIS product or their customer service. This door deserves a big F.
February 15, 2013
Rated 4.0 out of 5.0 by mlb1 UPDATE TO PREVIOUS POST
I contacted Andersen Customer Support and explained the problems to them. Found out most parts were covered under warranty (Sliding window). For the parts not covered (Hide away screen and tracks) they took my order over the phone. Parts arrived a few days later. Door is now repaired and working again. Kudos to Andersen help line & customer service.
October 16, 2012
Rated 1.0 out of 5.0 by Saddoorowner This door is terrible.
I have had this door up for 6 months. During that time period the screen came out and I ordered a new one. A new one didn't matter to this evil door. Then the glass at the top started falling down so I had to use mending plates to fix it. Last week the rubber part thats seperates the top glass from the bottom started coming apart which will make the glass come out. This door is terrible. Please if you can find another door do so.The name brand in this case isn't what you want.
October 14, 2010
Rated 3.0 out of 5.0 by rcbrmb We recently purchased two of these doors. I really liked the self storing screen. The only problem that we have had is that the door leaks at the bottom of the glass around the door frame. Both of these doors did this so I feel that it is a problem with the door.
August 25, 2009
Rated 4.0 out of 5.0 by Shellm1 Great door for the price
The door fit very well on the existing door frame. Installation was a little tricky since the door frame wasn't completely square. We had to wait quite a while to get the door installed. About 2 weeks later we had to get the door readjusted to get the door to seal correctly. Besides this, the door & hidden screen work great. A great investment for the price
April 21, 2014
Rated 3.0 out of 5.0 by John Easy Install System?!
I wound up purchasing this model because every Home Depot on Long Island was sold out of the full glass model. I was encouraged that the box had big bold letters proclaiming it had an easy install system. Easy install sounds great, but to have a whole easy install system means a monkey could do it in 20 minutes, right?
With the help of three friends, this took about four hours and a trip to the hardware store. You should be warned that there is a lot of drilling involved, including putting some big holes in the door for the latch and deadbolt. They include one of the bits required for that, but for some reason not the other one. Also, since it's a reversible door, it's not pre-hung, and will require a ton of leveling, measuring and re-leveling.
In hindsight, if I wasn't also replacing the front door as part of this project I would have just paid the $150 to have someone install it for me.
January 27, 2013
Rated 3.0 out of 5.0 by mrsB cheap plastic parts inside
I liked this door at first. It was so easy to just pull down the screen even if I seldom did this. Perhaps a dozen (or fewer) times up and down and the screen was waving in the breeze. the roller( which is hidden from view) for the screen has cheap plastic ends that just broke off from those few uses. No fixing the roller, just ordering a new one for $35. I'm selling the house so hope the new owners have better luck but if it's the same plastic, they won't.
July 27, 2013
Rated 5.0 out of 5.0 by ghamma Anderson Storm Door - great project
My teenage daughter and I installed this door in one day as a project. We spent quite a while going over the instructions and laying out the parts. Some careful measuring was required since our opening wasn't precisely square. Some adjustment was needed to matching the multi-step door opening molding.
Bottom line is the door works great. We like the self storing screen and had the lock keyed to match the entry door, a real convenience. Strongly recommended - much better than the simple storm door it replaced and usable year round.
August 22, 2009