Rated 3.6 out of 5 by 7
Rated 1.0 out of 5.0 by Val Door quit less than 1.5 years of use. Andersen cust service in India; not helpful.
Mighty expensive for less than 1.5 years of use. Loved the door until it broke. The cheap, flimsy spring that controls the door and allows it to close and open properly suddenly fell off! Then the wind grabbed the door and the entire glass panel on the bottom half broke into thousands of pieces.
Called Andersen customer service and their call center is in...India! So they can barely understand us and vice versa. Of course, customer service was of NO help.
Was a fan of this door, but not with a catastrophic failure....if something as simple as a spring gives out, what does that say about the rest of the door?
June 27, 2016
Rated 5.0 out of 5.0 by Satisfied Product is as advertised
I am not completely satisfied with how the handle assembly is operating. I am going to take it back apart and reassemble. I may not have assembled the handles onto the plates correctly. Other than that everything else is great.
September 22, 2015
Rated 3.0 out of 5.0 by Bobb Anderson 32" self storing storm door
after installing the door it was not possible to get it to close completely with the entry door closed due to airlock between doors. I called the anderson help phone & they were anything but helpful. The door needs either a second closer or a stronger one. All the help line people told me was they never had this problem before and in effect it was my problem.
October 16, 2014
Rated 4.0 out of 5.0 by lalo The screen could have had a support bar across the middle for added strenght.
I made sure all parts were in the shipping, but should have inspected the door more. Had a bad scrap on lower part of door on both sides of one side. I hade to sand and repair it and piant. Just didn't want to return it and wait for the new one to come in when it was getting colder and closer to winter. I will made sure I inspect it more on anything else and will return it. And go else where for it. I just hope it was your contractor who ship it and not at the factory. otherwise please with home depot's products and service.
November 11, 2012
Rated 4.0 out of 5.0 by John Nice Door
Bought this as a replacement door. They say it takes 45 min to install but give yourself more like and hour and a half just to make sure you read all the directions. Very well built. As long as you have some basic skills and can follow directions you can put the door in.
October 7, 2014
Rated 4.0 out of 5.0 by Memay Nice door
Beautiful door. Relatively easy to install, you don't have to install the frame then hang the door, it goes up as one piece. Screen a little hard to use, stiff. Air seal too good, if inner door is closed, air pressure won't let closer completely shut the storm, have to leave the screen open a little to let out air. Issue is probably in the closer, not very strong, even after adjusting up or down.
June 17, 2014
Rated 4.0 out of 5.0 by Rusty Easy installation
I bought this to replace an older, lighter-weight door. This is more substantial and self-stores the screen for the top half of the door glass. The step-by-step instructions were great and installation went very smoothly. Very happy with this purchase.
June 25, 2014