Rated 4.0 out of 5 by 1
Rated 4.0 out of 5.0 by Verified Reviewer Amazing product/Poor service from Architectural Mailboxes (the mfr)
I love the mailbox, every bit the quality item it purports itself to be- the magnetic close has just the right amount of pull and give- and the powdercoated finish really makes this stand out. Hard to install and CS from Mfr not helpful on this point.
On receiving it, I was perplexed it did not come with mounting hardware. The mounting instructions gave info on what kind of post you could install it and how to install the post, however it made no reference as to how to install the mailbox itself. So I called the mfr directly, where the girl in CS informed me that 'that's why if you look at the box you see it shows it mounted on one of our posts, which you can buy separately. That's all we can provide info on'. In turn, I explained that if that was the case, they should really sell it as a kit b/c to pay $111 for a mailbox that cannot be easily mounted after waiting a week to receive it was ridiculous. She really didn't seem to care about my dilemma and when I pressed her to at least provide me with what size/type of screws should be used, she improperly informed me they were available in the mounting instructions, to which I corrected her as they are not (you can view them yourself right from the HD website), she replied like an automaton 'well, all we can do is recommend the hardware we use for mounting on our posts'- very unhelpful! Did not even try to speak to another person to see if she could gain more info. The problem is, this mailbox has a 10" opening (larger than most by the way) buy you need a very small drill to maneuver inside the box, even a short screwdriver won't work b/c you need ample torque when screwing into any hard surface (my mailbox post is cedar) and the holes are in the bottom of the mailbox versus sides...Although the manufacturer was not helpful, luckily the home depot website was, and after a few minutes researching drill options, I discovered I can use a 'right angle drill' n found a reasonable one by Ryobi for $69 and just need to get a few rustproof screws. For this mailbox screws sized 5/16 x 1/2 or 3/4"l should do just fine, but I will check that with the helpful staff when I get to the store tonite to pickup this in-stock item (another great feature of the HD website that saves unnecessary trips). Even with the purchase of the drill (which I will use for other projects) it was way cheaper than by buying the Architectural Mailboxes post, which is ugly by the way. Bottom line: Amazing product, poor client service and product knowledge from the manufacturer. Hope this helps and still highly recommend the mailbox itself.
October 16, 2012