Rated 1.0 out of 5 by 1
Rated 1.0 out of 5.0 by Michelle UNLESS YOU JUST WANT TO THROW AWAY A FEW GRAND - DO NOT BUY!!!
Since this product is not sold in stores, we had to rely solely on photos and web reviews of this product. There were no reviews for this particular set. The photos were absolutely stunning and after reading reviews from this particular manufacturer on other products, we decided this would be perfect for our deck.
This item gets 5 stars for the way it fits perfectly on our deck, after that I would barely give it two. For the amount of money we spent just about $3,750 (including taxes & shipping), we expected a much higher quality of outdoor furniture. We ordered this set at the end of January and stored it in our garage, still in its boxes. Mid March, we decided to unpack and set up the furniture to make sure we had all the pieces. We kept all the cushions in the plastic it was shipped to us in because it was pollen season and we didn't want to stain the cushions, before all of it had fallen from the trees. One chair was missing and one was completely not aligned with the rest of the set. We contacted Home Depot and the manufacturer without question replaced the damaged seating, which we were very pleased about.
Fast forward to mid-April, we removed the plastic from the cushions and found that some of the pollen had permeated the plastic, which left a dark stain on a few of the cushions. We were slightly disappointed, because it was very difficult to clean without leaving a dark circle stain. But, since this was our fault because we assumed the plastic it was packaged in would keep it protected from the elements until we were ready to use it, we didn't complain (much).
Our biggest issue is flat out the quality of the furniture and cushions. We have yet to really use this furniture. We keep the cushions stored in our screened in patio (out of the sun and rain) until we actually get ready to sit on the furniture, because if they get wet, they are not fast to dry, taking days to completely dry out. And since we get unexpected rain showers sometimes in the middle of a sunny afternoon here in Atlanta, we just don't chance leaving them out to get wet and thus possibly molded, because they can sit for days before they completely dry out. Further, the seating cushions DO NOT hold their shape! After sitting on one cushion for just TWO afternoons, I noticed that it started to dent in the middle along the seams and stay flatter than the other cushions. Let me note, I am 5'4 125 pounds, so in my opinion, I am not of weight or stature to damage in such a manner. Again, so very disappointed. We spent a lot of money on this set and it already looks like we have had it for several years and we've done everything to protect it. We've scotchgarded the cushions, we have kept them in plastic, we keep them stored inside, we have sat on them a handful of times (4 or 5 times). A lot of work for this to be "outdoor" furniture.
And if the cushions weren't bad enough, the wicker is just cheesy. Its not of substance, feels like a cheap easter basket, and the silver emblems that show the name of the furniture, have pretty much come unglued and fallen off of each piece.. The cushions even slide around, so it's not very comfortable, either. we figured, we could combat that, by using velcro strips to keep them in place. Again, for the money, you would think the cushions would stay in place a bit better.
We considered sending this item back, but due to the time we had it stored still in packaging before we ever decided to use it, we weren't sure if they would allow a return after 90 days for this product. As I am sitting here writing this, I am going to pull out my receipt and take another look, I just may try to return the whole thing!
Overall, very, very, very, very, very disappointed. I've had much less expensive (less aesthetically pleasing) outdoor patio sets hold up for years, but I'm afraid if we keep this set it's going to take too much maintenance for it to be useful as outdoor furniture that is exposed to elements. It's probably not going to last very long at all. We can't state enough how disappointed we are. Thousands of dollars just down the drain. It's almost embarrassing how the set looks. We expected to take our style from the inside to the outside and thought this set would do that, but it looks like a second-hand, rummage sale find.
Spend your money elsewhere, this is not the set you want!
May 20, 2016