Rated 1.3 out of 5 by 3
Rated 1.0 out of 5.0 by AK Very poor warantee service from Avanti
We have had our Avanti wine cooler for 10 months. It was making a loud buzzing noise every couple of hours. I called the Avanti customer service number to get some help, giving them the purchase date and asking about the warrantee process. They gave me the number of local service provider...who never returned my voicemails. I called back to Avanti and went through the same thing again - asking what is the warrantee process. They apologized for giving me the previous number - it apparently wasn't even an authorized provider and I was given a different number. I asked again - what is the process for payment under warrantee - no payment required I was told. The service company showed up, fixed the buzzing noise and then asked for my credit card details. I explained what I had been told by Avanti and they said they always require payment and I would get reimbursed. Neither the service guy or I could get through to the Avanti customer service number - it went to voicemail. When I called Avanti the next day to request reinbursement with the invoice as proof, they said that isn't their warrantee process. They had no records in their system of me calling in to request a warrantee request and don't record calls - so there was no way to verify what I had been told and they refused to reimburse me even though the unit is clearly under warrantee. I paid $180 for a 20 minute repair call, when I made it clear that I wanted the warrantee service. Avanti have been extremely unhelpful at every step - I would never purchase any other appliance from them again.
September 9, 2016
Rated 2.0 out of 5.0 by Gatorgirl Disappointing
I purchased this in haste as my other cooler went out. I should have done my research but it was the right size for the space I needed. It is louder than my old one. I will say it cooled down quickly.
April 14, 2016
Rated 1.0 out of 5.0 by Gilles Not a good product
Paid $1000 and after 4 years the compressor is dead. Cost to fix is over $600. Very disappointed,no service nor parts in canada
January 18, 2016