Rated 4.1 out of 5 by 402
Rated 1.0 out of 5.0 by 2trusting Horrible warranty service
The battery failed in less than a year. Black and Decker has not fixed the mower under warranty - eight weeks and counting since the mower was taken to the service center.
July 18, 2016
Rated 1.0 out of 5.0 by Rhonda This is not worth the money.
I have had the mower less than two seasons. The first season started having charging issues and I contact the company and they sent a new charger. Fixed the problem. Then started having trouble with it starting. My brother determined a wire had come loose so it was not completing the circuit. Worked a couple of more weeks and now it is completely dead. Very frustrating because I did my research, I recommended it to my neighbor, hopefully he does not have the same issues.
April 23, 2016
Rated 4.0 out of 5.0 by vnamvet One minor design flaw drops my rating to good.
The grass catcher bag would not hang on the device when I received it and attempted to use it. The grass catcher bag hanger hooks ( photo Q4 in the manual) have a distance of 12 1/2 inches while the stainless steel bar the bag attaches to is longer. However, the stainless steel bar had shifted to the left ( or is too short) during manufacture and delivery. The right side bag hook would not attach to the bar. I was able to reposition the stainless steel bar so the bag would hang. I am not convinced, however, the bar will not shift left again with continued use. The attached photo shows the stainless steel bar after I repositioned it. The bag now hangs as designed.
April 22, 2014
Rated 5.0 out of 5.0 by LawnNewbie Independence, in orange
I am very happy with this mower. Note, please, that I have little basis for comparison. It replaced a darling little totally person-powered push mower which I bought second hand off Craig's list. Darling, but given my propensity to mow, oh, every four weeks or so, and that I live in Oregon (read: the rain forest), not adequate to the task at hand. I am a single mother, quite fit and independent, but among the tasks my ex-spoused alleged he would take care of was the yard work. I can sew, cook, handle the finances, earn a living wage, perform CPR, disassemble and descale a dishwasher, but really, yard work remains a bit of a mystery. Before the wasband, my dad mowed the "lawn" of my childhood home, which was essentially five blades of grass in a really, really, really shady yard. Mom taught me how to clean the gutters and pull up bamboo.
All of this background is intended to demonstrate the user-friendliness of this fine mower. If I can use it with confidence, my friends, clearly you can too. I like that it's not spewing carbon monoxide at me while I attempt to contain my urban meadow. It's louder than I expected for a electric mower (again, zero basis for this expectation and of course it's whirling and chopping things), but I didn't use hearing protection and didn't feel noised-out after wrestling with knee-high dandelions for almost two hours. The self-drive function is a bit faster than I want on its slowest setting, but perhaps I'm just timid. The blades did well with the aforementioned overgrown habitat, and the catch bag is easy to pull off and dump into the compost bin. The instructions are user-friendly enough that I didn't get so impatient with them that I tossed them to the side, risking life and limb (again, timid). I'm amused at how many times the user guide warns you that THIS THING HAS SPINNING BLADES IN IT (as it no doubt should?) but then lawyers need money too. I'm tempted to say that the end-of-row u-turns are clunky, but given my lack of experience, I hesitate to blame the mower for that.
I hope you enjoy this mower, or at least my review thereof.
August 12, 2015
Rated 5.0 out of 5.0 by 60yrNorthlakeLady Great Performance
The box arrived mangled & ripped, it was open and re-taped .. so I thought 'well, I guess I'll be returning this mess' .. but that was not the case for the inside! This little baby has spunk, get up & go. I'd liked a cord to attach the key to the mower handle, but a shocking color shoestring does the trick. I'm not in physical shape to use the full-on bunny speed, but if I was, you'd see my hair sticking straight out, with me running behind this powerhouse. I like that one can use the self propel with the mower off to move the machine when finished mowing and end up on the far side of the lawn BUT would also prefer mower would remain ON when let go of the turning blade bar.
June 4, 2014
Rated 2.0 out of 5.0 by funflyer Not very impressed
First let me say that I got the mower for a song as it was an unused display model so I can give a fair review after one season of use.
First is the battery. This is the reason I got the mower so cheap, the battery was dead and wouldn't take a charge. All it needed was three new cells which are available anywhere. I found the exact same cells that B&D uses and had to pay $60.00 to replace all three. The battery case is easily disassembled to access and replace the cells. Initially, the mower would run for about 45 minutes but after one season of use, the most I can run it is 30 minutes. Testing the batteries and motor, I discovered that both were causing the lower run time. The motor was starting to draw more amps and the battery losing its power due to the heat generated during use.
Next is a problem with the handle. It would not stay locked in on one side because the metal bracket was loose which allowed one spring loaded pin to pop out of the hole. I had to completely remove both covers just to access the bolts. After tightening all bolts the handle would stay in position but not very well. The pins really need to be longer (see picture) so they will protrude through the bracket farther. This is a design flaw and, because this is metal on plastic, I assume the bracket will come loose again.
Next, the motor is built very cheap and not designed for the environment it operates in. When I removed the covers to fix the loose brackets, I noticed the motor was covered in dirt from the yard (see picture) . The motor uses a plastic end frame which supports a bushing which is already worn from the dirt. To be honest, my yard is not perfect and has patches of dead grass which make more dust and dirt but a mower should be designed to handle dirt better than this one does. It's the dirt along with the cheaply made motor that is causing the higher amp draw on the battery which in turn generates more heat and lowers the life of all parts involved.
Next, the knob which changes from mulch to bagger is extremely difficult to rotate from the dirt also. A handle instead of a knob would be a better design.
Lastly, the height adjustment handle will not release so the wheel height can be changed. Again, this is caused by the dust and dirt which is getting into the pivot points but any mower should be designed to prevent this.
I have used a Murry gas mower on my lawn for over 20 years and never had a problem so I imagine I will be using it again once this B&D cordless mower fails which I'm guessing will be sometime this season. I'm just glad I have less than $100 invested in this mower.
July 1, 2015
Rated 4.0 out of 5.0 by Happy Good purchase
The mower was easy to assemble. All you have to do is connect handle to mower. It only takes a few minutes. The battery only took a short time to charge, and I used the mower the same afternoon that I unboxed it. The self propelled feature takes a little getting used to, but I am glad it has that feature. It does a great job of mulching.
September 4, 2014
Rated 5.0 out of 5.0 by FTB480 More than I expected in terms of mowing features.
This mower is a marked improvement on the previous Black & Decker 24 VDC cordless mower that I purchased approximately 7 years ago. The addition of electric drive is very useful but takes a few minutes to get used to. The 36 VDC removable battery is a great feature. Overall, I am more than pleased with this purchase.
September 3, 2014