Rated 4.8 out of 5 by 8
Rated 5.0 out of 5.0 by 14Voyager Excellent Product and Customer Service
During installation, I found that the latch was not working. I phoned Baldwin's customer service and explained the problem and asked what I should do. I was told that a replacement would be sent out and that I did not have to return the defective part. I received the replacement latch within 2 days and it worked perfectly! I know that the purchase price is on the high side, but the quality of the product and the outstanding customer service have convinced me that this was more an investment than a purchase.
December 8, 2015
Rated 4.0 out of 5.0 by Hellokitty Good product
I like the Baldwin lock, this is my second one of these. I purchased this after the original one of these broke, which is why it didn't get 5 stars. The original one was about 15 years old and broke. Which aggravates me about this product. I got the same one so I wouldn't have to deal with drilling new holes and it fit perfectly into place. Assembly was easy enough.
December 8, 2015
Rated 4.0 out of 5.0 by csretired Very good product
Complex installation had to be done by a handyman.
December 15, 2015
Rated 5.0 out of 5.0 by Risel2000 Fits Perfectly!
We are remodeling and ran into a problem with finding a front door handleset replacement. The previous one was over 12 years old. This one fits perfectly!! Very happy with our purchase.
March 12, 2015
Rated 5.0 out of 5.0 by cautious27 Excellent Quality
We replaced a Baldwin entry set for a new door, with the identical entry set we had,( since door installer had placed the holes where the knobs etc were before). The quality is still excellent and all parts were included. It was installed easily, although there were many pieces of hardware! It is a very sturdy, attractive door hardware set that will likely last a very long time.
Our only complaint was that the previous entry set did not work because a piece was missing and there was no way we could find a replacement for just that piece and had to purchase the whole set for $200+.
April 30, 2011
Rated 5.0 out of 5.0 by Frank Very High Quality
A great product but wouldn't fit my particular door. Very prompt return policy and refund. Very pleased.
February 20, 2014
Rated 5.0 out of 5.0 by hotty643 Logan Single With Knob Satin Nickel Handleset
We purchased this lockset this year. It gives the front door an elegant look. We have also, purchased additional accessories from this collection.
September 9, 2009
Rated 5.0 out of 5.0 by Charlie Beautiful finish -easy installation- great update for home hardware
Wanted to change entrance hardware and this provided a great new look and was very easy to install. Works great and provides excellant security
October 11, 2011