Rated 4.2 out of 5 by 6
Rated 1.0 out of 5.0 by Smokey Run away, fast!
Avoid. First lock set failed after 15 months locking us out of our home at 1 AM. Took 60 minutes to remove from door. Exchanged for identical replacement and could not get it to lock with either the knob or the key. The SmartKey did not work either. Run away....
Don't know how others think this is a fabulous lock set. It is plastic and on a limited life.
October 8, 2016
Rated 5.0 out of 5.0 by aziz Excellent Quality
I bought this unit to replace a old KwikSet one. It feels really solid. I installed according to the instructions enclosed but the key entrance was upside down. I called customer support and the tech guy indicated that there is a C clip near the keyed end that can be used to re-seat the key entrance right side up. I also did utilize the SmartKey technique to re-key it.
April 14, 2016
Rated 5.0 out of 5.0 by Andrew Well worth the few extra dollars
Bought a cheaper brand a few years ago and replaced all the locks of my new house. I have had many complaints over the years from people who don't know the "trick" to opening the door knobs.
After getting tired of the wifes complaints, I bought the more expensive brand and let me tell you... they are nice. You can really feel the dirrerence, I guess you do get what you pay for.The Lever gives you extra torque if you older and can't open the door as easily, but this better quality lock doesn't stick like the old ones did. As often as I use a door knob, I should have bought quality to start with. Then I wouldn't be replacing them after just a few years.
September 14, 2015
Rated 5.0 out of 5.0 by Scott Worth the money
These are well worth the money.Don't waste your time or money on any other brand. Very solidly built,easy to install
June 30, 2015
Rated 4.0 out of 5.0 by Steve The product is great. But there was a mixup about service.
These are the best doorknobs I have ever had. One SmartKey didn't work just right (probably my error), so I called Baldwin. They told me to take it back to Home Depot, and they would be able to rekey it for me. When I got to Home Depot, they told me that they weren't trained in SmartKey technology. I called Baldwin again, and they immediately send me a new cylinder. A++ for Baldwin. C-- for Home Depot.
December 23, 2014
Rated 5.0 out of 5.0 by wacomb Worth the premium price
These lock sets are solid and beautiful. Their heft makes then feel great when you turn them. Their appearance is similar to other brands' premium locks. They re-key easily with the included tool and are easy to clean. They really feel as though they'll last a lifetime. I will not be buying Schlage or Kwikset again after my great experience with Baldwin.
December 27, 2011