Rated 3.8 out of 5 by 60
Rated 1.0 out of 5.0 by bboy Two failures in 1 year
Horrible quality. Cheap plastic float. I had this system professionally installed. 1st power outage the small backup pump couldn't keep up. 3 months later the main pump failed. Received a replacement and that failed 4 months later. Don't buy this system unless you love flooding in your basement.
April 26, 2016
Rated 2.0 out of 5.0 by thetruth Does not move any water at 10 ft.
DO NOT USE THIS PUMP AT A 10 FT. LIFT!! This pump struggles to move any water at a 10 ft. lift and in a power outage the annoying alarm will scream at you for hours, at night keeping you awake, then after only 2 years the battery failed, (model 24EP6) and you can't silence that alarm, so that's even more screaming and red lights from the control unit. If your sump pump has a 10 ft. lift and you don't live in a desert, look elsewheres.
December 24, 2015
Rated 1.0 out of 5.0 by Disappointed Doesnt last
I bought this after snowstorm knocked out power for almost a year. It lasted 2 years. Then it started beeping and wouldn't stop. I cleaned it-did everything recommended. The beeping drove me insane so finally disconnected. Also, I am a single woman, older woman so set up was not easy. However, for someone used to doing things around the house, it would probably be easy.
November 11, 2015
Rated 3.0 out of 5.0 by Don Works well for as long as it lasts
This is the third one I have purchased in the last 10 years. The first two functioned ok until shortly after the warranty ran out then needed replacing, hopefully this one will give me longer service.
December 8, 2015
Rated 5.0 out of 5.0 by Hammerhead It surprised me...
I bought the equivalent of this pump at the Home Depot in 2003. I live in an area that has a lot of groundwater...my 1/2 hp primary pump runs every 10 mins during peak flow, approx 40 gals per min @ 8' head (lift). I always thought if the main pump went out, this thing would be dead in 1/2 a day at best. In 2006, we had a horrendous ice storm here, some areas without power for over 10 days. This pump ran faithfully every 5-10 mins (using a 2 year old 925 cca boat deep cycle battery), and was still running when the power came back on after almost 4 days! It truly surprised me for a product in the entry level range. I attribute this partially to: 1. a careful installation with special routing to keep the discharge lift under 5' (I cheated and went directly through the foundation wall into a storm sewer, rather than up-and-over the foundation), and 2. A good battery. But be sensible folks- know what your primary main pump capacity is, the lift, and how much it is pumping (hint: check the charts at your primary pump manufacturer web site, then charts at the basement watchdog site). That will tell you if this pump can handle it. If your primary pump runs nonstop during storms, 1. its probably too small, and 2. you better plan on multiple backups, or something else with high capacity. And by the way, although the battery is not included, most Home Depots DO carry 2 models of the dry battery and also the acid to be added, the benefit here is a truly "new" battery, which can be serviced (not sealed), and accepts the voltage probe (although the unit will still function with the probe). The higher the amps of the battery, the longer it will pump, and the more you will pay. If the HD doesn't have it, you could also consider a serviceable deep cycle marine battery. After almost 10 years of service, 4 batteries, and multiple power failures without mishap, I have decided to get a new one...you guessed it...this one again. One welcome improvement is the fact that the alarm can now be switched off during an event, and the float switch is now redundant (2 floats). Advice? 1. Keep the discharge pipe completely separate (after all this IS an emergency system) from other plumbing and as LOW as possible. 2. test the system regularly and expect to change out the battery every 2-3 years (don't forget you can recharge the battery from your car in a pinch or even use the car's battery in a real emergency). 3. try to mount the pump with support UNDER the pump. I had a neighbor with this exact model and their basement DID flood...our investigation found that the installing plumber hung the pump by the discharge pipe which cracked the base housing, so the pump ran but did nothing. 4. Be sensible and make sure this pump has the capacity you need...you can even call their tech support- I have found them to be very helpful- the system will only be as good as the installation. I hope you have the same good luck I have had with this pump.
October 29, 2012
Rated 5.0 out of 5.0 by neddieflanders Watchdog back-up sump pump
The unit came all packed up nice and tight and all complete. All I had to do was buy a marine battery at the store (I already knew that--no surprise). So directions were clear and it all went together nicely. Runs and operates great! Love the "no worries" aspect now if am gone from home knowing the water WILL be pumped out no matter what!
September 2, 2015
Rated 4.0 out of 5.0 by famattjr Backup pump
I have had this pump for about 13 years and it has worked well, the other day I tested it & did not work, took it apart and the pump motor was filled w/water, I guess the seal failed, but after that time that is to be expected. I dried it out and is now working but probably is due to be replaced. I am going to buy the same thing to replace it. My main pump is a 1/2 hp. If power does fail it is likely to be during a big storm and if you have a high water table and bad water problem like me, this pump would be greatly taxed and would probably have to run continuously. Therefore you'd better pray that the power comes back w/in 6 hrs or have a generator.
November 2, 2008
Rated 4.0 out of 5.0 by liga34 Extremely satisfied
I have had my Watchdog for 10 years now and it has faithfully kept my basement dry when the electric has failed. I am purchasing a new one today as within the last year, I had one time when I was home and it didn't kick on until I pressed the test button and as someone else said, the squealing is now annoying when it does kick on. The squealling just started within the last year as well. I have a Marine battery I purchased from Sears and I have another slow charger on it as well. For the money you just can't beat the security it provides.
October 18, 2014