Rated 3.9 out of 5 by 91
Rated 5.0 out of 5.0 by Lomalinda Great buy
This is our 3rd experience with this flooring. We originally used it to replace carpeting in a small office. Last year we put down about 600 square feet in a dining room, great room combination. This year we purchased 200 square feet to use in a hallway and our master bedroom. We have always been happy with the product knowing that there would be some waste and color variation. As a 60+ year old couple we have become very proficient at installing this tongue in groove product but it often is more of an artistic project then a skill. Using the random cuts in each box we were able to arrange the lengths without much cutting which often leads to more waste. We purchased the pneumatic floor nailer as it was cheaper than renting it and it gave us more time to do the job at our pace. This year the product we purchased was of exceptional quality compared to previous years. We had almost no waste due to color variations and many of the 20 boxes we purchased contained all long boards. The pneumatic nailer cured most of the boards that had some warp. Our first project with this wood has been installed for almost 15 years and it still looks as good as the day we installed it.
February 21, 2016
Rated 1.0 out of 5.0 by old1 Worst ever
This flooring is unquestionably the worst quality I have ever installed. This is cabin grade or seconds at best. I lost at least 10 pieces from the box and would have lost more if I had graded it at all. Width variations, burn marks on the edges, horribly warped beyond use, lack of a tongue on 3 long pieces. I'm glad this went in a closet so the low quality won't be in the main room. it was only to finish a room and the color matched otherwise I would have returned the box. If you want a decent looking job that the tongue and groove actually fit together, don't touch it.
March 26, 2016
Rated 1.0 out of 5.0 by JMac Poor quality control
Extremely poor quality control. Doining a small job in a rental property a hallway 3ft x 12ft . Purchased 3 boxes(60sq feet) extra incase of a problem. Well there was a problem because you can't check the stock because it's in a sealed box. 1/2 of the product was useless no tongue or split . Stick to the open stock you know what your getting.
April 19, 2016
Rated 1.0 out of 5.0 by Damma Nightmare
Do not purchase. Very subpar material. Came with holes, scratches and dents. Could not use. Installer could not find enough pieces in over 30 boxes to complete a 9 box project. Home Depot stood behind their work, however Bruce dropped the ball. Stay away. I would give zero stars but review will not allow
April 19, 2016
Rated 2.0 out of 5.0 by Brian Very poor quality
At least 30 to 40% of the pieces in a box are not useable even after taking out the marginal pieces to be used in the closets. I am not including the variation in color which I expect or the knots that are finished and not a hole. This has been a nightmare installing it in my upstairs. Was going to put it downstairs also - but will look for another supplier. How can Bruce put their name on this poor quality. How do they put a piece in a box with missing tongues or holes in multiple places. So many pieces have surface defects-would have to refinish it after installation if I used them. I have a lot of firewood from this project. People at Home Depot just tell me it is my fault because I bought a low cost product.(junk was their term) With the close to 40% waste this is costing me close to 6 dollars a square foot - could have had Brazilian Cherry!
April 14, 2016
Rated 1.0 out of 5.0 by MommaRose I have burned better wood.
The flooring is so poor that the amount that is usable is negligible. Missing tongues, the back of the groove is broken off, inconsistent color, many, many 9 - 12 inch pieces (those are the good ones), some look like wood rot, worm holes, unfilled knots that go through, Some look torn up not cut. This should be classified as Tavern grade or below. A certain Lumber flooring company sells this quality at 99 cents a foot.
October 6, 2015
Rated 1.0 out of 5.0 by logicrulz Extremely poor quality
I purchased 75 cases of this because it matched what was already in my home. The flooring I received was not new, it was returns and seconds at best. Within the 12 cases i opened I found boards with nail holes, missing tongues, cracks, pencil and grease markings. The majority of boards in the case were 1 -2 feet in length. Any of the longer boards had the tongues sheared off partially or completely if they weren't badly warped.I sent Armstrong pictures and was told they had no issues with the quality, can you imagine!! I negotiated with Armstrong to replace the cases with factory direct. Reps at the Home Depot special ordered it and said it would receive extra quality control. SO after receiving entirely new cases I opened a few boxes and the same thing, all short boards with the tongue sheared off. The finish on the boards-veneer was bubbly on several in the cases. I found one board with nail holes and a couple boards with glue on the tongue. Almost 50% of the replacement cases I opened were unusable, no tongues!!! I am returning all of it. Avoid Bruce Hardwood.
April 21, 2016
Rated 5.0 out of 5.0 by Davidp103 Perfect
Had to special order this product because it was no longer carried in the stores. Product was shipped quickly to the store for pick up. The flooring was exactly what I needed to match existing flooring. However when I went to the store to pick it up, they had lost my order. Took them over an hour to locate my flooring. I was so upset that all I could do was laugh. Not happy with that location at all.
March 29, 2016