Rated 3.9 out of 5 by 638
Rated 1.0 out of 5.0 by MG1975 Rusting after 2 months!
When I got the grill I found one of the doors was scratched because of poor packaging. I decided to live with it because you couldn't really notice and I needed to use the grill the next day. I now realize that was a mistake because the scratches have caused an enormous amount of rust to form on the door (see pic). It says it is stainless steel construction, but it is really only a thin stainless veneer. Whatever is under the stainless veneer will rust quickly. This is one of the higher priced grills; I expected better construction.
July 19, 2012
Rated 5.0 out of 5.0 by Me44 A very cool and reliable grill!!!
This Grill is exactly what i was looking for. It is easy to maintain, i like the pan where all the grill dirt falls in which is easy to clean. The heat gets spread great and is easy to control. This was the right choice for our purpose. Absolutley a recommendation from me! Well done!
July 1, 2014
Rated 5.0 out of 5.0 by Blitzman33 Three years and running!!!
I bought this grill three years ago and the grill works perfect. The only thing i needed to change was the batteries on the igniter.
The steaks this grill produces are better that any other steakhouse restaurant. It does take time to heat the surface but as with any other food the longer it takes the better it tastes.
No flare ups!! I keep recommending this grill to all my buddies.
I grill steaks every week and they are always perfect.
January 16, 2014
Rated 5.0 out of 5.0 by Bill Best Grill I Have Ever Used
I love this grill, I grill everything I can. everything turns out great and is grilled perfect. from hot dogs to $24.00 a pound steaks..
July 1, 2014
Rated 4.0 out of 5.0 by Ozzy Great grill .
Great grill but too much for the price. The lighter star button melt with the heat so when I open the knob I have to hold the botton from inside to light up the grill other than that you can cook pretty much any meat and vegetables with no problem. Because the infrared capabilities the rib get very juice and with a lots of flavor and removed all the fat.
January 16, 2014
Rated 5.0 out of 5.0 by SCPirate Great grill
We got this grill back on Fathers Day weekend due to the high reviews it was given here. This grill is great. We were going to grill some steaks that weekend and discovered the burners and some other parts of our old grill needed replacement. After checking on parts at Home Depot, we decided we could get a new grill for just a little more. The associate told us about the grills on sale and said that many people that had purchased the new Charbroil grills were very happy with them. I did some looking in here.
There are great recipes online for just about everything you would want to cook on one of these.
It cleans up easy after cooking if you follow the instructions in the book. It took me about 2 hours to assemble it. It is well thought out and the parts have all be deburred. It is packaged well enough to air drop into a war zone. Nothing was bent pr scratched. Pay close attention to which washers go where as they go in specific places. Assembly is straight forward and the grill is sturdy once assembled. We have even carried it to the lake a few times on our hitch rack to grill with friends. They were impressed with the tender juicy streaks and the neighbors on both sides came over to investigate the aromas that were covering that part of the lake. Corn and pineapple have been prepared along with brats, steaks and burgers so far. Cornish hens are on the rotisserie as I type this. If you are looking for juicy food, easy clean up and a grill you can use every day, this is it
The only complaint I have is with the book that came with the grill with hints on cooking. The grill has little pictures of what temp you are cooking at. The book says medium low or medium high ect.
July 20, 2014
Rated 5.0 out of 5.0 by SKNMABAW LOVE< LOVE< LOVE IT ........
I am so happy my husband talked me into buying this grill. I just love it.. No out of control flames and no burning. The new TRU-Infrared burner is great!!! The meat taste awesome and easy clean up. I can use the self cleaner or easily pull out the drip pan and clean myself... Did I mention all the grill area I have when I am cooking for my family of eight..
May 22, 2013
Rated 5.0 out of 5.0 by WeekendWarriorThe3rd This grill is awesome.
This grill is awesome. It really does keep meat juicer than other grills! So far I have cooked hamburgers (fresh and frozen), chicken drum sticks, chicken breasts, hot dogs, steaks, pork chops and a whole chicken. All were tender and juicy without the meat being undercooked or overcooked. I even got the Char-broil rotisserie and cooked a 4.5 lb chicken which came out moist and tender 18 min/lb like the directions say. Just had 10 people over for BBQ pork chops – they always used to come out dry on old grills but on the Tru-infrared they were spectacular (only 7 minutes a side.) Even my wife is using it and she hated the way the old grill cooked.
Now this grill is made out of ferrous metals so don’t expect it to last forever (even the “stainless” exterior is a magnetic alloy). I keep it covered at all times when not in use and doused the insides with lots of high-temp veggie oil spray. Some of the grates wobble and the infra-red “tub” got a little warp, but this does not affect the cooking. This grill does not have a front “lip” so some splatter may drip on the front panel. Also had to add extra shims to the rotisserie brackets as they could not clear the lid with the supplied spacing washers. Make sure you are quite handy if you assemble yourself, it took me a whole afternoon! Also, be sure to never clean any part of this with a metal brush, metal scraper or pot scrubber as it will scratch the ferrous metal grates and insides and cause rust. Do gently clean out the “tub” at least every 2 uses or grease will build up. Propane hose was a bit short so tank valve must face the right side of grill. Hoping to get at least 2 season out of this. People see it and think it costs 3 times as much. Please keep making them ‘cause I am never going back to the “W” kind of grill again.
June 9, 2014
Rated 2.0 out of 5.0 by austincharbroil Grates rusted out in 1 year
The grates rusted out in just over one year. The grill is the best I've ever had, but the rusted grates are unacceptable.
September 5, 2013
Rated 1.0 out of 5.0 by jscsgrl DON'T ORDER ONLINE!!!
Mine arrive with a defective locking castor...I called Char-Broil and was assured one was to be sent. After waiting 2 weeks, I decided to continue with the assembly, only to discover that the burner box had several instances of paint chips and other paint flaws that were starting to rust. Char-Broil is sending a new burner box and locking castor (the latter not having been initially sent). Meanwhile, July is nearly over; I ordered the unit June 5th and was advised the replacement parts will arrive 4-6 weeks, which will be at the end of August or into September. I needed a BBQ for the summer, not the fall. At this point I regret not buying locally and receiving a previously assembled model which flaws would be evident before I took possession, or at least had to commit to buy.
When I receive the replacement parts and have it assembled I will reevaluate and may write another review, but at this point I'm frustrated and disappointed about my gas BBQ-less summer...(although, I've discovered the joys of charcoal!)
July 24, 2013
Rated 1.0 out of 5.0 by NomoreCharbroil Beware repair cost. Won't last more than a season or two.
I had a grill and a patio and proceeded to turn it into an outdoor kitchen.
Beginning with a cast iron charcoal grill, I added a large gas smoker, 2 deep fryers, gas oven, and 30" by 50" gas fired griddle. So it was time to add a gas grill.
With all the other stuff already on the deck, I did not want a mega sized grill.
Picked this one; wish I had read the reviews first.
If you had ask me just after I bought it, I'd have given it 5 stars.
Within a month the cheap decal peeled off the control panel but I didn't care since it was so easy to cook a quick burger.
I had to replace the battery in the igniter every week so I just began to use matches. And it did heat up fast for a quick meal.
Three months into ownership I began to have trouble with the wood chips catching fire. Closer inspection revealed pin holes rusted into the trough. Now rusted through in less than a year.
It never has done o a good job of searing the meat but is nice for a quick burger.
For the special meals I still fire up the charcoal monster.
Despite its faults, I decided to keep it and repair the defects.
In addition to what I just mentioned, I discovered today that the fire box is rusted.
In order to repair everything on it, I have to spend over $265.00!
I am so grateful I did not buy the larger unit I originally had my eyes on.
I will use that to invest in another grill and it will NOT be a Charbroil.
March 11, 2014
Rated 5.0 out of 5.0 by condoguy Char-broil Infrafred grill
I found this grill through consumers reports, it was highly ranked. It grills very well running noticeably hotter than our last grill. The built in thermometer is useful and the self cleaning also works well.
October 30, 2012
Rated 1.0 out of 5.0 by CCarl Extremely poor Charbroil customer service
I can not review the function of this grill as I never got to use it.
My grill was delivered with two parts damaged (the fire box and the front right door). They dented/bent so much the grill could not be assembled. I called Charbroil customer service and they shipped new replacement parts. (They would not expedite shipping even though I have ordered it with express shipping.) When I received the replacement door it was again dented and the fire box was just one part of the grill assembly. They expected me to remove all the preassembled components off of the first grill assembly and re-install them into the new fire box (AND DID NOT SUPPLY INSTRUCTIONS TO DO SO.) The dis-assembly and re-assembly was not at all intuitive and probably would have taken hours, with a large chance that I didn't get it back together. I started and removed 12 fasteners and still couldn't get the first piece appart. I called the Charbroil customer service back and requested they send me a new subassembly as it was shipped in the original package. After 1 hour on the phone with multiple representatives, They could only offer to send me a new firebox - but I would still need to do all the disassembly and reassembly without instructions. I have decided to return the grill to the store.
May 23, 2013
Rated 1.0 out of 5.0 by Yellow178 Worst Grill Ever Owned
If you have a lot of extra time on your hands buy this grill. You need to clean between the grates and the burners after each use because of all of the food buildup. The food build up must be cleared or your next food item won't cook evenly and the burning food/grease smells terrible and creates a lot of smoke. Isn't that the purpose of a grill...minimal clean up! We bought ours two years ago and this month I talked my husband into buying a new weber because I HATE this grill. All of our grills previously were webers. Sorry Char Grill great concept but you need to fix the time consuming cleaning.
May 9, 2015
Rated 4.0 out of 5.0 by me great results. doen't get quite as hot as i'd expect, but works quite well
easy assembly for 1 person, took a bit to complete but worth the effort. have had for over a month now, used a few times with great results. food nice and moist, used for smoking some stuffed jalapenos too, and it was great. just used one burner on low and dropped some applewood down in it. easy clean up. the thermostat is on the lid so I think it doesn't reflect the true infrared temp at grill level. doesn't ever seem to get really hot according to the thermostat but cooks fast, sears well and makes juicy food
June 17, 2015
Rated 4.0 out of 5.0 by LFPbackyardchef Works great.
Have now used this grill for a few BBQs including salmon, steaks and chicken. Has worked great. Have appreciated the thermometer and it seems fairly accurate. Bought it assembled so cannot comment on how hard or easy it would be to put it together. Was puzzled at first when the electric starter did not work but then realized assembly did not include batteries! It does have a gap at the back that seems to let out some heat although it gets plenty hot. Just thinking it might be a bit more fuel efficient without that gap or a smaller one. Have not yet tried "fixing" that to see what happens. The gap may be providing needed or desirable air circulation.
August 12, 2014
Rated 1.0 out of 5.0 by flatfoot Took it back
I bought this grill based on the reviews. Assembly is easy. The grill would never go above 350-400 degrees so forget about self cleaning feature. I called CS and they suggested I have gas company check the pressure on my gas line. Gas company checked and no issues there. I should note, I owned a Weber for 12 years using same gas line and there was no issues with heat or pressure.
I called CS back and they shipped me new valves. I installed them and had same result, low temps and took forever to reach 350. I am going back to Weber. Would not recommend..
March 21, 2015
Rated 5.0 out of 5.0 by Arnie Great Product with Great support
Bought the Char Broil grill and it looked like it had been unused, but kind of dirty. After I got it home, I noticed some rusting on 2 of the 3 grills and also a little on the trough. After a call to Char Broil, they sent new replacements, without charge and free shipping! Grill cooks great. After a couple of times I used it, the grill wouldn't get hot, and only 2 of the burners would work at a time. From reading other posts here, I thought it was the safety feature. After I shut off the gas, disconnected the tank, and reconnected, which fixed the problem. Recommend this grill, and highly recommend Char Broil and Home Depot
April 30, 2014
Rated 1.0 out of 5.0 by freser Expenstive Grill that is a total bust
This grill was expensive and worked great for about 1 year. Then it loses heat but worst of all even with taking care of it and cleaning it regularly started to rust out from the inside. Buy year 3 or 4 you will need to replace the pans and grates. If you choose to do this CharBroil tell you that you should have cleaned it better and that you can replace the parts you need for $240. This brand is aweful.
May 25, 2015
Rated 5.0 out of 5.0 by ALMK So far, very nice grill!
I ordered this online to be delivered to the Westerly, RI store. I arranged for free assembly and it was done perfectly. One side had to be removed to get it into my car. Three associates consulted on the best way to fit it in and it did. The grill is nicely made. We used it only once so far but it worked well.
June 2, 2015
Rated 5.0 out of 5.0 by Wade Great Outdoor Grill
The local Home Depot assembled the grill free of charge and the lady at the customer service desk was very helpful in making sure everything was in perfect order. Since the hood had a small dent in it she ordered a new one (hood) which was sent directly to our home within 10 days. WE are very pleased with the overall experience.
June 16, 2015
Rated 2.0 out of 5.0 by chuck Control knobs melted off after two months
I purchased this grill two months ago. So far, it cooks great, but there are some issues. First of all, the three knobs on the front melted off, now I have to use a pair of pliers to adjust the gas. The electric ignition switch melted as well, and now I have to use a lighter to start the grill. The thermometer also doesn't work so well. It usually stays on its lowest setting until I tap it with my finger, then it will jump to whatever temp it is currently at. I use this grill almost once a day, I clean it twice a month, and keep it covered with a grill cover. I think if the components on this grill were made with metal instead of plastic parts, the grill would be perfect.
June 13, 2014
Rated 1.0 out of 5.0 by JDGrill Very disappointed
Assembly was not particularly difficult. However, I found that the grill failed to heat up well. My first batch of hamburgers took considerably longer than my old Weber. In fact, I had to resort to the "clean" (hottest) setting to finally cook them. Subsequently, I had several conversations with Char Broil customer service. I had leak tested all connections, used two different propane tanks, and had ensured that the tank pressure safety switch was not engaged. Char Broil sent me a new regulator, hose, and gas manifold. After replacing the regulator and hose, I tried it again and got the same result. I also noted that the thermometer in the cover had to be repeatedly rapped to get it unstuck. I considered taking the unit apart and changing the gas manifold but at that point I had enough. I have requested that Home Depot pick the unit up and refund my money.
May 7, 2015
Rated 4.0 out of 5.0 by acrosstheriver Great grill
I ordered ours online. It was roughed up a little during shipping.The damage amounted to some dinged up sheet metal. After I put it together you could not tell. Heats evenly,easy to clean,sturdy burners, and it runs a long time a tank of L.P.Assembly took a little over 2hours. The instructions were relatively clear and easy to follow.No missing parts either. Some of the illustrations could have been labeled better. One other thing that I did not care for was the side burner is hard to light with the electronic starter. It seems as if the spark is too far away from the bruner holes. OveralI I really like this grill and would recommend it to a friend.
May 31, 2010
Rated 5.0 out of 5.0 by Jill best grill I have ever had and a great value
This grill is great...............no more flare ups and burnt food. The grill has even heating which is rare for a gas grill. I let it heat to 600 degrees and clean the burners then I lower the temperature to cook. You end up with beautiful sear marks and perfectly cooked food. I have had the unit 4 years and the grill is the best I have ever had.
It is a different style of cooking but once you use it a few times it is easy and better to cook with. It is a great grill for the money. I would highly recommend this product.
March 10, 2015
Rated 2.0 out of 5.0 by Trey Great at first... Then not so much
When I first purchased this grill I thought it was great. I love the infrared cooking. Unfortunately the ledges that hold the trough and grills in place did not hold up and CharBroil was not the most helpful when it came to trying to have this fixed. They only warranty this part for two years and it was going to cost me over $130 to have the new firebox sent. The grill is less than 4 years old and now useless. Even if I had the new part sent it would require me taking everything off of the old box and putting it on the new. Sounds like a blast! you would think that they would do something, but no, this is a poor design on a crucial part that does not hold up to regular use.
July 2, 2014
Rated 1.0 out of 5.0 by MadinVA Would not buy this grill or Char-Broil product again
I bought this grill less then a year ago. We took great care of it all summer, cleaned it after each use, covered it up, etc.. During the end of the season last year we noticed that the grill was not getting as hot as it used to but we chalked it up to a bad propane tank. This spring we replaced the propane tank TWICE thinking that was the issue but the grill is not getting gas AT ALL. Bought the three year warranty from Home Depot but it does not kick in until AFTER the 1 one year manufacturer warranty is up - Char-Broil will send me a part to fix the grill but told me on the phone that it is very hard to install. Lovely. Will buy a Weber next time.
April 3, 2012
Rated 5.0 out of 5.0 by Tomsiecz Best grill ever
I have the 2 burner model for over a year now.it's the best grill the best grill I've ever had with no flare ups. Did 80 hamburgers in a row and not one flare up. Cooks things to perfection. Highly recommend to everyone . You will not be disappointed !
June 14, 2015
Rated 5.0 out of 5.0 by Christopher I like my grill my family loves the food from this grill
Grill is very efficient on gas. the true IR radiator (the pan in the bottom) does not have holes in it (like other models) so no propane taste. being one solid pan the heat from a single burner is not as specific as direct flame models so get the grill that is the most common size where you will use the entire surface not just the individual zones. the powder coated grate is awesome for clean up (plastic bristled scrub brush.) wish the company made an interchangeable griddle plate but with the ability to put wood chips in my smoker and charcoal grill are feeling neglected. grates also go good in dishwasher
July 15, 2014
Rated 1.0 out of 5.0 by sfk35 Problems with casters and with LP gas cylinder placement
Char-Broil’s advertising states that two of the grill's four wheels are locking casters, making the grill easy to move and stable once you've locked the wheels in place. However, there is only a 1¼” space below cabinet of my Char-broil grill making it most difficult to reach the locking casters especially if they have been turned away from the edge of the cabinet. A larger clearance below the cabinet would solve this issue.
LP Cylinder Issues:
The bottom shelf of the grill cabinet has a hole for the LP gas cylinder. There is a thumb screw at the rear of this hole which is used to secure the LP Gas cylinder. However, one can only reach that screw from beneath the rear of the cabinet by working one’s fingers in the 1¼” space below the cabinet, which in my case means lying on the ground. Again, larger clearance below the cabinet would solve this issue.
Also, putting a 43 lb. gas cylinder into the hole in the center of the lower shelf is not easy for me. Kitchenaid has sliding LP cylinder tray on the lower shelf which permits very easy insertion and removal of the LP gas cylinder.
June 9, 2015