Rated 4.5 out of 5 by 30
Rated 1.0 out of 5.0 by none Unable to assemble-Received product damaged -Awaiting Twinstar to replace damaged mantel
Received product with a damaged mantel. Appeared to have been packed damaged. Contacted twinstar twice by telephone and submitted pictures via e-mail. I was unable to use their service portal so I submitted report and pictures via e-mail address listed on their instruction manual. I have contacted local store concerning returning it. I will await thru Mar 5 for adress of replacement part. After that date I will return to local store for a full refund.
March 2, 2012
Rated 5.0 out of 5.0 by marybridget "fab" fireplace!!
We love the fireplace! It is top quality compared to many that we looked at and actually viewed in person. The wood grain and the design are beautiful. We especially appreciate the brick design of the actual fire box portion. It really helps to provide an authentic look. Another authentic quality is the metal screen on the fire box. Many that we viewed had a glass or plastic covering over the "fire" and did not look realistic. The heater provides a constant flow of warmth and is easily monitored by the temperature control that allows for not only an "on/off" position, but also for an actual temperature control.
December 13, 2010
Rated 3.0 out of 5.0 by Goodmans Beautiful piece but arrived damaged!
I'd like to give this piece a 5 star rating... However, we received our shipment and to our disapointment the top piece was damaged badly! :( The box had no damage it appears it was shipped to us damaged from the manufacturer. We are waiting on replacement part still. H.Depot said 2 weeks it will be two weeks in 2 more days so hopefully it will be here soon. However, from what we can see it looks like its going to be a beautiful piece once assembled. The wood is solid and very beautiful. I can't state anything on assembly or the fireplace insert itself as we have not been able to put our together yet!
December 7, 2011
Rated 4.0 out of 5.0 by AlwaysHappy A beautiful and efficient piece of furniture
After finally putting the fireplace together, we stood back and admired the a beautiful addition to our livingroom.
The fireplace arrived in four boxes. What seemed a bit overwhelming at first, turned out to be about 2 1/2 hours of assemblng. The directions were pretty good, but the assembly took us longer becuase because my husband has a bad shoulder.
We absolutely love the finished product.. It would have been much more convenient if it came fully assembled.
The fireplace element itself is not only beauiful but also provides heat. The only set back to the fireplace, is that unlike many other fireplaces that I had seen, it is not covered with a clear cover for protection.
We hope to enjoy the fireplace for many years to come.
December 11, 2010
Rated 5.0 out of 5.0 by muziklover media fireplace
I can't say too much bad about this item, It was delivered on the date it was supposed to, and was relativly easy to assemble. The only problem was the bottom part of the mantle shelf was warped at assembly and the back was mis-installed as a result. One phone call to the 800 number to the manufacturer took care of the problem easily and the representive was very helpful and appologetic, and a whole complete new Mantle unit was delivered promptly. The firebox is very realistic and when watching TV, I sometimes forget that its not a real fire. It would be nice if it threw a little more heat, but its not bad for a 1500 watt heater. Overall I would recommend this fireplace for looks, ease of setup, and quality. The wood is very heavy and solid, and this finish is very nice
January 22, 2011
Rated 5.0 out of 5.0 by lastoree WHY DID I WAIT SO LONG TO BUY THIS!!!
I AM THRILLED WITH THIS FIREPLACE, JUST THRILLED. MY HUSBAND SAID IT WASN'T HARD TO PUT TOGETHER BUT IT DID REQUIRE TWO PEOPLE. THE CRAFTMANSHIP IS HIGH QUALITY AND IT IS A BEAUTIFUL CENTER OF ATTENTION. THE HEAT TAKES THE CHILL OUT OF OUR FAMILY ROOM AND I AM COZY. YEP I AM STILL GRINNING..... THE FIRE LOOKS REAL AND NO MESS TO CLEAN, NO WOOD TO HAUL. THE ONLY DOWN SIDE WAS THE REMOTE CONTROL. IT DOESNT WORK AT ALL. GOING TO GET A NEW BATTERY AND SEE IF THAT ISNT THE PROBLEM BEFORE I CONTACT THE COMPANY.
December 23, 2009
Rated 5.0 out of 5.0 by JeffB JGville
This was an excellent purchase. The product was made of beautiful solid wood and finish. It's very sturdy and easy to assemble. The only thing I can critique is maybe a little better instruction on which finish screw to use on the hinges. Other than that, I can find no negatives with the product. If ever I find a need for another fireplace of this nature, I will definitely order again from Home Depot.
December 26, 2009
Rated 5.0 out of 5.0 by Angelofgrace Beautiful
I receivd my fireplace media center a little over 3 weeks from my order date. I understand with it being the Christmas season. My husbands friend came and assembled it and it was very easy to assemble, it only took him about an hour. It is gorgeous. It changes the entire look of the living room. It is an elegant piece and it adds so much to the decor. I am very pleased with the purchase of this product. My husband loves it too!
December 19, 2010