Rated 2.6 out of 5 by 7
Rated 1.0 out of 5.0 by Steve Bad product in every way (service has been good though)
This garage door has been a huge hassle. Everything has went wrong. you can see paint drips everywhere on both doors from to much paint spray, the window trim ins't square, the grids were bent and don't hug the glass, we didn't get the right hardware and were missing half of the hardware to begin with. Have they gone out of there way to fix it? Yes. However, my time is valuable and these doors have delayed us and cost me hours of travel and time and hassle at the customer service desk. I would need to be given half my money back ($800) to feel adequately compensated. Very disappointed. This review is coming from a very reasonable person, see the pics. Unfortunately I can't return the doors because I need to finish this project so the tenant can move in.
October 1, 2015
Rated 1.0 out of 5.0 by Phil Beware of making a Clopay purchase.
I purchased a Gallery Collection garage door from Clopay, and while my complaint is not against the quality of the door, the customer service stinks. I received the wrong parts for the spring installation and after a 1 hour run-around on the phone, finally got the correct parts ordered. Arriving nearly 2 weeks later, the replacement parts were missing the primary brackets for installation. after another run-around, and an agreement for an expedited shipment, a week and a half later, still no brackets. I'm stuck. Customer service is as important to me as the product itself, and if it's important to you, stay away from Clopay
January 31, 2016
Rated 4.0 out of 5.0 by MrMinkler Product good .......delivery not so good
The doors are excellent and the installation was relatively easy.
Took nearly 2 months to get and the delivery was messed up, but appears to be the door manufacturers issue. Home Depot did what they could and gave me 10% off the order for the inconvenience. So all said I'm happy.
November 8, 2015
Rated 2.0 out of 5.0 by xxxx77888 Good looking but faulty installation
We recommend this product but beware of who your installer is and what is their track record. We bought 2 of these doors and based on their recommendation, we added emergency releases. We also bought garage door openers. The installation was very poor but that was just the beginning of our problems. After many weeks of discussion with the Idaho Falls Home Depot and Clopay, we got a price adjustment of $500 and refund for the emergency releases which were not needed. One of the garage door openers continued to be a problem, and Clopay just sent a new one to replace the one not working well. The doors look great and hopefully now we will be happy with the complete installation.
February 9, 2014
Rated 4.0 out of 5.0 by Cinmin10 Very nice looking door
The garage door was exactly what was ordered & looked great after installation in a detached building.
January 7, 2015
Rated 1.0 out of 5.0 by DSimpson Good Product but ... Terrible Installation Process
I can't really rate this product because it's still not installed.
January 26, 2015
Rated 5.0 out of 5.0 by Kevin Nice looking
Fit together well for a nice seal to keep out weather, bugs, dust, etc.
A nice rich wood look without the high maintenance of real wood.
August 5, 2014