Rated 3.0 out of 5 by 14
Rated 4.0 out of 5.0 by SAMhd Great Customer Service
My application was display lighting for a 11' 5" wall to wall custom bookcase; But I must first thank the customer who previously posted a review with the name and number for Mike Ouellette, the Manufacturer rep. at Home Depot enabling me to contact him for assistance.
I have generally experienced great customer service from Home Depot and this occasion was no different. However, I could not write this review without acknowledging the OUTSTANDING CUSTOMER SERVICE I received from Mike in providing the extension wires I needed to complete my project. Mike was responsive, flexible and extremely helpful in working with me on very short notice to ensure a successful installation. Mike has raised the bar on customer service!
Regarding the actual product, the two best features were Ease of Installation and the Low Profile/Look of the puck lights. For my application the lowest dimmer setting has been more than adequate for all 9 puck lights installed. The only issue I notice is some static/interference with the FM Stereo signal from my tuner/amplifier when the lights are on. The tuner is located near the bottom of the bookcase (approx. 6ft from the wires for the puck lights).
I would purchase these lights again.
January 26, 2015
Rated 1.0 out of 5.0 by Serg My not-so-good experience
This is a buyer beware item folks. I rarely review, but these two problems p'ed me off enough to warrant burning the calories to write this. As a renter when my last set of under cabinet lights started to have problems (Hampton Bay Xenon lights), I decided to get a better quality LED lighting set (for longer life and less heat) even though there was a good chance the set would stay with the apartment. I went down to the local Home Depot and that was my first mistake. You will get trapped into the bad and limited selection they have there. Going online will save you a headache later. After getting the kit plus 3 additional lights to complete the set of 6 lights, the cables were way too short on the lights furthest from the distribution point. The old set didn't have this problem as they gave you super long power cables and expected you to customize the length as needed. Not with these babies--you'll be limited to a specific length. Extenders are available if you contact Home Depot Customer Support and for the additional cost of $2 a piece plus $5 shipping. Also make note the extenders are 1 foot so you can't go that much further without more extenders. I also noticed, the transformer made a audible buzzing sound that my old set didn't do. I already didn't like the transformer since it's this huge black box above my backsplash that was a simple button before (3 touch switch). So once I got the whole extender situation resolved (two months after purchase), the entire dimming knob was punched into the transformer housing. This wasn't me punching the knob up like a wild man, but calmly turning the set on. That was the last straw for a set I thought was at a good step above the old Hampton Bay product I had. These might work great for someone out there, but know what you're getting into before you make this purchase.
April 27, 2015
Rated 1.0 out of 5.0 by Justin Broken After Minimal Use
Dimmer switch broke off and fell inside the housing after being turned on only 3 times. Junk
January 12, 2015
Rated 4.0 out of 5.0 by Abbygirl Impressed but package was missing a bracket
These lights seem to be high quality with a slim clean look. I really like that they come with a dimmer and that the wires are very thin so they are easier to hide under cabinetry. I bought 2 full sets plus an additional pack of just the lights to complete my kitchen remodel lighting. One of the lights did not have its mounting bracket, HD was helpful and immediately took one of another package so I could finish my project. I was disappointed twice though while buying these that HD was low on stock at 2 stores and that caused me 3 extra trips. I had a similar problem when trying to buy light switches. HD please keep your stock items In Stock!
December 30, 2014
Rated 5.0 out of 5.0 by murphlite2014 Love our new lights
We recently purchased this product for our kitchen and installed them with no issues, however, the jacks attached were not long enough for the project we were doing. Fortunately, we found a customer service rep's number named Mike from a previous review and called him. Mike was very helpful & got us the extensions straight from the manufacturer. They worked beautifully and we love our new lights! If you purchase this product and you have any problems, call Mike at 1-678-765-2995 and he can help you. He helped us and we think he is awesome!
November 10, 2014
Rated 4.0 out of 5.0 by Sandy -Light LED Metal Black Dimmable Puck Light Kit
3-Light LED Metal Black Dimmable Puck Light... just what I needed to light our new book shelf.
I like LED lights... not hot & last along time. Wish the dimming feature was more variable.
More or less only 'mid & high' levels of illumination.
January 27, 2015
Rated 4.0 out of 5.0 by Richard Excellent localized LED illumination
I use this for displaying crystal and for illuminating photographs in a book case. Although a bit expensive, I am pleased with the quality and functionality.
January 20, 2015
Rated 1.0 out of 5.0 by Esnake Look for a different vendor for LED puck lights
I'm generally in agreement with the previous reviews of this product. When the lights work, they're great! When they don't, they're junk. Simple as that. How long has electric light been around? Switches, connectors - you expect them to work. Not some of the time, all the time and every time. I bought two sets of these for under counter install in my kitchen. Invested considerable time making a professional installation; all you see is the light and the slim profile of the puck. They are powered from a switched wall outlet for convenience and one set works perfectly every time I turn it on. The other set, after a week, intermittently fails to light up. Not an issue with the power supply, since the LEDs are burning, just no illumination. Fiddling with the individual connectors to the included 6-way connector box initially fixed the problem. Now, nothing I do will restore the illumination and I suspect the problem is with the dimmer or the connector box. Really, it's that simple. Cheap electrical components/circuitry coupled with very nice pucks. The system is only as good as it's weakest component, which is not working, and puts the whole system into the junk category for me. I took a chance on these and unfortunately I'm paying the price of lots of wasted time, as I will either have to rip out the faulty set and return to HD or invest additional time calling the vendor for replacement parts. Neither are very attractive. Look for an alternative.
January 24, 2015