Rated 5.0 out of 5 by 2
Rated 5.0 out of 5.0 by joekel Cool-A-Zone. Great Fan. Even greater Customer Service.
I would like to update my review after another year of use. I love the fan. My wife and I use it daily in the summer while sitting on our back porch. It keeps us comfortable when the temp. is 95 degrees on the porch. Previously I wrote a review of the fan and especially the great customer service. Last week when I got the fan out, the pump and the fan would not come on. It finally started working on low only. I wrote Cool-A-Zones CEO with a question about the fans issue. He immediately responded not only with a solution to the problem but he also overnighted me the parts to repair the fan. I was not expecting this kind of service. This just reaffirms my initial review about the fan, and the great customer service. I have never had the quality of customer service I have received from Cool-A-Zone. I highly recommend the fan and the company.
I purchased the unit 2 years ago to use on my covered back porch. The fan works great. This year when I first used it it didn't seem to be cooling. I sent an email to Cool-A-Zone to ask some questions. Almost immediately received a response from Cool-A-Zone. The gentleman told me some things to try. While looking at these I discovered a loose wire to the pump which I repaired. I also noticed a crack in the pump where the hose is connected. I turned the fan back on and it worked perfectly. I sent an email back to Cool-A-Zone telling them what I had found and that the fan was now working. The Cool-A-Zone rep said that since the pump had a crack even though it was working, he would send me out a new pump at no charge in case it failed in the future. My fan is out of warranty. I was very impressed with there quick response to my emails and Cool-A-Zones great Customer Service by overnighting me a new pump. I would definitely recommend their fan and their company
May 4, 2016
Rated 5.0 out of 5.0 by supershoper Depotshopper
Great ac I use it in the garage an it runs a close race with my heat pump in side the house!
June 5, 2014