Rated 3.6 out of 5 by 8
Rated 2.0 out of 5.0 by Curious Good for a while
First couple of times i used it, it was great. After about 4 years, would start and run for minute then shut off. Tried to get it fixed at a number of repair shops but no one would touch it since they said these generators are impossible to get parts for and are usually made from cheap parts that rust and fail. I took it to an authorized dealer about 50 miles away and it worked for about 2 weeks before i had the same problem. I wouldn't buy another.
November 23, 2014
Rated 1.0 out of 5.0 by BJVW This product is so so
Had problem right out of the box. The digital meter did not work but it did produce current just didn't give any readings. I registered it with DEK warranty when I first got it. When I e-mailed them about the problem plus a couple of other questions all they said was take the unit back. Thanks to great Home Depot customer service they took it back. Just be aware of your local store's policy on returning a generator after you have put gas in it. My store after a call from customer support did make an exception. I spent a little more and got a Briggs and Stratton generator instead. model 030471 The workmanship is much better and works great.
DEK's customer support or lack of was the main reason for me getting a different brand!!!!
September 29, 2011
Rated 5.0 out of 5.0 by Rick A good product
Haven't had a real chance to use it yet. I got it out of the box and fired it up. Everything worked fine and We ran some load on it and were very satisfied. I like that the handles fit into the body. I also would suggest spending the money and getting the transfer switch to hook it to the fuse panel. Some local codes require it and you get the peace of mind knowing you aren't going to kill a line worker. All in all I am very happy with the product
January 5, 2012
Rated 5.0 out of 5.0 by Keith248 Sat unused for 2 seasons and started when I needed it!
This generator is great! I left this generator sitting in the garage for two seasons. I didn't start it. I didn't check on it. I didn't put any fuel stabilizer in. The power went out and I needed it to run. I rolled it out, and it started right up. It ran smoothly and quietly. I ran it for two days and did not miss a beat. From inside the house, I hardly heard it running. This is a great product. Everyone should have one in their garage!
July 5, 2011
Rated 1.0 out of 5.0 by Gen12345 Generator build quality is no good, defective, customer service from manufacturer is terrible
I bought this generator few months back. I used it less then 10 minutes and it started to leak. I was advised to speak with GXI warranty services which is the manufacturers repair facilities. They told me to ship it out for $75 at their nearest 3rd party facility. I was upset I had to pay for this with a brand new unit. The unit came back after a month. The issue was still there as it was leaking more then before. The parts came bent from the repair facilities. I called up GXI again and told me to ship it back out so they can fix it at my cost. They also told me to tell them about the additional bent part. Why should I be the middle person? Does it make any sense? How many time do I have to pay to get it fixed? Now I have to tell them about something that's broke or bent? It seems this company has no customer service what so ever. If you have a problem then its at your cost. They don't care for their customers. They rearrange word or rephrase words to put the problem back in your hands. Your generator is busted, so you deal with it at your expense to fix it. Do your research before and buy from a company who stands buy their product.
January 2, 2014
Rated 5.0 out of 5.0 by Josh Great product and great customer service
Great generator, only issue was a defective battery that they replaced without any hassle. I was hit hard by hurricane Sandy and this generator was under 2 feet of water. After a clean out and new spark plug it ran prefect for the 15 days we had no power. I am very impressed and would buy again.
February 1, 2013
Rated 5.0 out of 5.0 by Carolyn Helps give peace of mind even during stormy times
There's been several times when I had little warning of a storm till it was right on me and luckily my generator was all ready to go and it worked right away. It was also easy to help my neighbors out as we let them borrow it a few times.
May 15, 2012
Rated 5.0 out of 5.0 by JoeProf Dependable
I had this generator for over a month. It does exactly what I need for my side jobs.
June 3, 2010