Rated 3.0 out of 5 by 4
Rated 1.0 out of 5.0 by Regularremodeler Buyer Beware - Quality Control Issues Ignored by Manufacturer
I've used a lot of this tile over the past couple years without issue, but have noticed the print quality of the tile is no longer consistent. Unfortunately, after delivering 3 pallets of tile to a job and having my tile crew install them, I noticed a blatant mismatch in color AFTER the installation was completed - see attached photo. One of the prominent "orangish beige" colors in the "usual" tile pattern is nearly void. I had my installer chisel out tile samples and returned them to the store, where the Store Manager agreed there was inconsistent tile pattern. They shipped them to the Daltile, the manufacturer, and after 3 months of me following up with the Store Manager, and Daltile giving the Store Manager the runaround, Daltile finally replied to say it's the buyer's responsibility to check the lot #'s and make sure the product is from the same lot. Meanwhile, I had no choice but to pulverize and replace the bad tiles, which resulted in painstaking removal of about half of the 1,200 sq. ft that was laid. This set me back another week and another several thousand dollars, so needless to say I'm not a happy customer. If Home Depot wants to continue sourcing tile from a supplier who doesn't maintain quality from one lot to the next, they should see to it that they don't deliver tile from different lots to one job site. They should also place signs in their aisles notifying customers to ensure all tile for a given job is sourced from the same lot.
January 16, 2016
Rated 5.0 out of 5.0 by Jan LOOKS BEAUTIFUL
We laid this tile in our family room and kitchen. It was easy to put down and looks beautiful. We are DIY people and we didn't have any problems. A couple of the tiles were a little thicker and we just put them underneath the stove or refrigerator. The grout they showed looks great with this tile. We highly recommend this tile.
June 25, 2015
Rated 5.0 out of 5.0 by Adri Beautiful & High Quality
The floor looks amazing and very high end. Very easy to cut. The pattern is not too busy and there are about 4 different patterns that blend beautifully. LOVE MY NEW FLOOR. Note: used Oyster Grey grout and it looks perfect with this tile.
March 13, 2015
Rated 1.0 out of 5.0 by HBW2008 BIG Problem Caused by Inconsistent Tile Size
As home builders, we ran into problems with this tile. Were told it would take two weeks to get in enough tile for 1,200 sq ft. That ended up taking over one month which made our tile installer have to keep adjusting his work schedule, a big inconvenience for him and for us. When the order arrived, we were told that it was actually only a partial order and the rest would be arriving separately causing another delay. Before initially ordering the tile, I specifically had asked that the lot #s be checked on the boxes to make sure the tiles were consistent. After all the tiles were delivered and the installer already had a majority of the flooring in place, he discovered that part of the tiles (whether the first part of the order or the second) were 1/4" smaller. No way to incorporate the smaller tiles into the floor. The problem has yet to be resolved, but forewarned is forearmed. Ask that each box of tile be measured separately to make sure your size is consistent. No telling how long it will take to get another tile shipment in and whether or not it will be the same size.
December 11, 2014