Rated 4.3 out of 5 by 26
Rated 5.0 out of 5.0 by bfast54 Great customer support
I bought this product, on-line, and when it came in, I had some questions, because the instructions are lengthly, and sometimes not clear...Quality is fair, as far a color, but you can go in, and adjust the colors, picture to suit you.
I called their 800 number, on 3 different occasions, and they WALKED me thru my issues, even waiting on the phone, while I reset my system, because I messed it up...How cool is that.
Great customer care...wish more companies did this , and , they spoke ENGLISH.!!!!
April 7, 2013
Rated 5.0 out of 5.0 by MadMan2 Very Good Product
I bought this system because of trouble people are having in my area with cars being broken into. On the third night of recording I caught some kid braking into my neighbors truck and stealing the radio. Even though it was night and 35 to 40 feet away the video was clear enough that police had no trouble getting an ID on the thief. Because of this my neighbor paid me half of the purches price to watch his property too. So it's half paid for in just 3 days. It's easy to install, easy to setup and easy to use. The menu is clear straight forward tab controls, easy to understand and use. Plus if needed it does support a PTZ (Point-Tilt-Zoom) camera.
August 30, 2012
Rated 4.0 out of 5.0 by Jimmy Low end, but good value
The cameras are ok for day use. Colors aren't represented well. I played with the color/contrast/saturation/etc and I guess I have to settle on my grass looking a shade of redish purple. Outside, at night these cameras are essentially worthless. My camera in the front yard has the benefit of a street light, so you can still see something. But, unlikely you could ID someone even if they stared directly into the camera. My very dark back yard I might as well turn it off. The only information you'll be able to discern is "at xxx time and date, a blurry blob entered the extremely narrow field of view of the camera". The system really needs some other auxilary lighting to be usefull outside at night. I have one camera in the garage and you can see a B&W image in pitch darkness well enough. Guess the IR night capabilites are ok for interiors.
In fairness for a system in this price range, I don't think you can really expect much more. The DVR isn't too complicated to figure out. Managed to get the date/time set. Set recordings only when motion is detected and blocked some areas to prevent nuisance trips. Time will tell if the cameras hold up to the WI seasons.
Not sure how useful this system would be catching/ID'ing a thief. I use it mostly for keeping tabs on the kids and dog playing outside. It essentially becomes a video diary of day-to-day activities around the house. Now I can see who puts those flyers on my front door.
June 18, 2013
Rated 4.0 out of 5.0 by AAA101 Good for the $
video quality is okay, but you get what you pay for. Instructions were TERRIBLE, had to call tech support to get up and running. Message says leave a message and they will call you back in 2 to 3 business days WHAT? seriously? so I hit another "wait and hold" button and after an HOUR they answered. It went a lot faster the second time I called though. Tech support was VERY VERY good though. App. on Droid has annoying ads on top, which interferes with the buttons you need below but that might be a Droid thing. Love the system overall, can do snapshots & video. Have not investigated all the features yet. Good reception via cell/computer, rarely goes out. It does zap your cell battery though! Again, this is a Droid thing, just saying.
June 14, 2013
Rated 5.0 out of 5.0 by tng12 This product performs better than expected
We purchased this item after alot of research in survelliance cameras for our home, which is in the country. This four camera set was easy to install and the camera viewing range is better than we expected! We've been using it for a month and we are very pleased with our purchase.
May 7, 2013
Rated 4.0 out of 5.0 by RichA great value
I purchased this system one month ago..I was not expecting much for the price but the value was excellent. Easy to install. Had a problem installing software but Michel at customer service was quick to assist in getting it up and running. Great experience.
January 10, 2014
Rated 4.0 out of 5.0 by RichardA SURPRISINGLY AMAZED
I came across this 4 camera system by accident , The price was right ! The equipment arrivedI opened it being in the security business i was expecting some flimsey eqipment ,
but amazingly it was very decent . I was sent with no instructions but its novice friendly! Pretty much 2 wires that can only connect one way. I clamped them to line them up,ran the wire to the tv and aligned it. I installed it. then i went to set up the software and hit a wall . I called
their customer service and Michel was outstanding. We got everything working.But i had to hold for 2 hours on the phone on hold to get there but the care and end result was excellent. But if the engineering and production departments can find a way to reduce the size of the hole needed to get the connectors and wire, get better setup instructions,and possibly a better swivel on the cameras, it would have gotten a 5 Star rating, Also Michel at customer service went above and beyond, but the 2 hour wait was very discouraging, also the night resolution could be better. It has my stamp of approval !!!!
January 8, 2014
Rated 5.0 out of 5.0 by Max51 excellent product and service
The system works great. Instructions were the best written I have seen. Due to having the wrong type of IP address needed to call for help. Michel was very knowledgeable and helpful. Got me up and running to my iphone in no time. Thanks Defender for a great product.
December 20, 2013