Rated 3.4 out of 5Â by 79
Rated 4 out of 5Â by Riashton UPDATE -- poor review yields GREAT customer service
I wish I could attache this to my initial post.
Less than a week ago, I gave this product a very poor review because the sprayer -- one of its best features -- failed after only 2 years. In that review, I said that while we liked the look and finish, we were very disappointed with the durability.
I've known the name Delta for years and thought it a good company. This week they proved it.
WITHIN DAYS OF MY POST A DELTA EMPLOYEE [thank you Jessica W.] CONTACTED ME ASKING FOR MY ADDRESS SO THEY COULD SEND ME A NEW "WAND"! THEY CONTACTED ME!
We were stunned at this degree of customer service. And when the new handle arrived 6 days after my initial post, our opinion of Delta Faucets was not only restored, it was surpassed.
Everyone makes mistakes, it what they do AFTER the mistake that tells you who they really are. DELTA FAUCETS stands by its products and values its customers. We could not be more pleased and impressed.
March 31, 2013
Rated 1 out of 5Â by Barney Nice look, but defective.
I may not be really giving a fair review of this faucet. The unit I purchased was defective in that the head unit blew off the faucet and sprayed water all over my new wood cabinets. This happened right away, and I had to remove it, box it back up, and return it to the store.
The store return was easy, and the exchange for a different model was as seamless as it could possibly be. Even though I liked the look of this particular model, I was not impressed with the quality. Spending a bit more on another model insted of trying the same one again.
September 2, 2014
Rated 3 out of 5Â by Greg Pull-out switch button hard to operate after 2 years...
The pull-out wand switch button became really hard to operate after 2 years, but I noticed on the Delta website that the faucet parts are warranted for as long as you own your home. I called Delta 1-800-345-3358 and they have promised to send me a new one free of charge in just a few days....no hassles. Other than that the faucet still looks nice and works well.
April 23, 2014
Rated 2 out of 5Â by Sandylee16 Button Fails after 2 years
My husband purchased this several years ago. After about 2 years the button that switches sprayer on gets hard to move. I called Delta's customer service and they were extremely helpful and nice. They shipped a new sprayer to us at no charge and no questions asked. Here we are another couple of years down the road and it's doing it again. They may have great customer service and replaced the product, but we will be purchasing another model and maybe even another manufacturer.
June 23, 2014
Rated 2 out of 5Â by RPhil Poor Quality
We basically paid a fortune to get the plumbing work done to get this installed. After a month or so, it is making noise every time we turn it on. I like the look of it but I am not sure what to do with the creaking noise. Our old faucet never did that. I do not want to call a plumber and spend $ again on this. I wish I had bought another faucet.
September 8, 2014