Rated 4.0 out of 5 by 18
Rated 5.0 out of 5.0 by RCNet Cool upgrade to the Kitchen
I've been using the new faucet for a few weeks, and I'm really happy I decided to purchase it. It was very simple to install, with clear instructions. The flexibility of the pull-down handle is great, and the Touch2O capability works much better than I anticipated. The build quality appears to be solid and the finish is nice. The only thing I wish they did better would be a way to deal with the battery pack. It would be nice if there was a bracket or something included that would keep it up off the floor of the cabinet.
April 30, 2011
Rated 4.0 out of 5.0 by WeekendWarrior Love it, but could have been made better
The majority of the assemblies, including the solenoid valve, are made of cheap plastic. Everything is working fine now, but I wouldn't be surprised if the plastic winds up cracking. Also, not giving the option to plug the solenoid valve into an outlet, instead of being force to use batteries, was a big mistake. Other than these complaints, I love the faucet and it's functionality.
If your not very mechanically inclined, you might want to hire a plumber to install it. There are a few steps and it's not the type of project that you can jump blindedly into. It's is best to follow the manual's instructions exactly as they're written.
December 20, 2011
Rated 5.0 out of 5.0 by Tommie Great faucet!
This faucet is very easy to install, just a little different than your typical kitchen faucet. The Delta website has as tep by step video that will get you up and running in no time.
September 28, 2009
Rated 1.0 out of 5.0 by twoseasick Fail - Touch tech means no water
I’m a gadget freak. Installed this touch faucet on a stainless sink. Indoors, non-conductive wood cabinetry and floor. Worked perfectly for about a week. Then the touch sensor would either require two taps, or would turn on/off if my hand was near. Washing a big metal cookie sheet or pot will activate the water control (bad). This became a real annoyance when we set water heater on “scald” to clean carpets. Kitchen faucet was not predictable when it would turn on. Ouch! Behavior did not vary because of different seasonal humidity conditions.
For the past year or so, the water control will not sense when my hand is holding onto the spray head, so I need two hands to turn the water on…. (no gloves)
Often, as soon as I touch the water control lever, the flow will turn on then immediately off. Imagine pushing the water lever on, and as soon as you remove you hand from the lever, the water stops. Aaag! This “double tap” also drains the batteries in about three weeks.
Water on/off solenoid activates too fast. We’ve never had a problem with water hammer in this house until I installed this faucet. Delta needs to slow down the solenoid when it chops off the water supply. I can hear the water hammer through the house. Luckily we have newer copper, so no damage from the hammer.
Swing arc is a bit too much for my standard twin basin. Pressure from the spray/stream head is too high, no way to increase volume because this is a “water saving” device (I want water saving when the teens are in the shower, not when Dad is hosing down dishes). Large swing and high pressure means lots of splashing….conductive water…touch capacitive device…. I need a rubber sink.
Magnetic capture of the spray head has gotten weak.
Spray head does not index into a slot, so the stream/spray button does not center (appearance flaw).
This unit uses two long water lines, and of course a long spray hose. Clearance under the sink for the weighted hose is very important. Bulk of three hoses under sink requires careful installation.
Unit does NOT come with a plug-in power adapter. Requires six AA batteries every month, and changing batteries means getting under the sink.
In summary: Do not install in a metal sink. Do not tolerate malfunctions – call Delta for a replacement solenoid/capacitive touch sensor immediately.
I would NOT buy this product again. This is not an IPhone, and I now realize that capacitive touch technology is no help when doing dishes.
No batteries means no water. Ever
September 16, 2012
Rated 5.0 out of 5.0 by rswoods Great faucet!
I love my new faucet and would recommend it to others. I also agree that keeping a spare set of batteries is a good idea. Having the option for touch on and off is helpful and the sprayer in the neck of the faucet is much easier to use than the old style I had before.
December 4, 2010
Rated 2.0 out of 5.0 by discouraged Poor reliability and requires getting used to the delay
Like most gimmicks, it's more trouble than its worth.
We had our faucet installed professionally about 10 months ago. At first I found it difficult to get used to the 0.3 second delay when turning it on and off. Sometimes I would touch it and it seemed that nothing happened, so I touched it again, but then it would turn on and immediately back off. I just had to learn to be patient.
However after about 4 months it started turning on and off by itself when nobody was near it, but replacing the batteries fixed that. Then about 4 months later It began running only a trickle of water through it when turned on. I replaced the batteries but it is still having the same problem. If I touch it to turn it on and off multiple times it will eventually turn on fully. I think the electric valve is not opening fully sometimes. We have hard water in our area which may have contributed to the early failure but a $300+ faucet should last more than 8 months even with hard water. I would not buy one again.
October 2, 2011
Rated 5.0 out of 5.0 by Engineer55 Been using mine for almost 5 years-almost perfect
Installed mine about 4.5 years ago. Had to change some fittings under the sink (not a Delta issue). Worked well for nearly 2 years. Then the magnet area holding the pull-out head started to not fit right. Found out later that the metal washer in the spray head was rusting so badly that it no longer fit or held onto the magnet in the arch. Could still use it though, so kept on. At about 2.5 years it stopped working on/off when touched. Took the solenoid apart and found some calcium and rust particles were impeding the plunger's movement. Cleaned it out (also cleaned the filter basket where I found more particles) and it worked okay again. Finally here at about 4.5 years the solenoid stopped working completely. Did the things I did before *and* all the Troubleshooting steps in the installation manual. It worked for a day and then stopped again. I set it up for fully Manual Operation but that stopped working after a couple of days. My guess was full solenoid failure. Called the Help Line and got some dubious instructions - but they worked - again only for a day. During the call I mentioned the problem with the magnet not holding the the spray head and he right away said he was sending a replacement head. (Guess they had seen this failure before.) Emailed back to Delta with the case number I had been given with the 'dubious instructions' and a detailed description of what I had done and how it was not working. Also a copy of my sales invoice. Within a day I got a reply saying they were sending (at no charge) a new model of control electronics and solenoid. Have installed it and it's working like a champ. The new *and improved* model adds several new features but the one I like best is the "no more water hammer effect" of stopping the water flow. It now takes about a second for the water to go from ON to OFF (and OFF-ON). Other improvements of note: ability for use of 'C' cell batteries in the power pack and the LED at the base of the faucet changes color to indicate the water temperature.
So.... overall greatly impressed with the professionalism and care exhibited by Delta Customer Service and the quality and adaptability of their Touch2-O product!
The one thing I can gripe about is minor, but I'll go ahead: the "pull-out" function of the spray head. In the normal installation the short tube from the control valve points straight down about 6 inches. When you attach the adapters and solenoid assembly, it extends even further down. Then you attach the "spray hose" to the solenoid assembly. Now you have shortened the amount of hose that you can pull out of the faucet by about 10-12 inches. There should be a way to curve the initial tube 90 or more degrees to the side to allow full use of the spray hose.
Thanks for the opportunity to comment.
April 14, 2015
Rated 4.0 out of 5.0 by BittenKitten Great faucet overall
Love the design: graceful, neck arches high enough to go over large pots. A feather-light touch won't set the faucet off, the touch needs to be more significant: we don't accidentally turn it on/off. Sometimes when the drinking water filter is on, faucet turns on/off.
August 24, 2013