Rated 3.8 out of 5 by 43
Rated 1.0 out of 5.0 by GadgetLover Disappointed
Worked great for abut 4 years. Then started malfunctioning by turning on by itself at all hours. Called Delta and customer service was great in trying to solve problem. They send a replacement part, but the instructions to fix were so complicated it would take a rocket scientist to figure out. We had to pay a plumber to replace part(expensive). Now the faucet is leaking at the sink seam and there is no water coming out of faucet. Tired of messing with it. I would not recommend it unless you want to replace it in 3-4 years. For such an expensive faucet, it should last more than 4 years. Truly disappointed.
April 12, 2016
Rated 1.0 out of 5.0 by nelslynn Works great at first, now has a mind of it's own
We've had this for about 4 years. It worked great for 3 years, now it has a mind of it's own. It auto turns on at random times when no one even remotely near the sink. We've fiddled with wires, replaced with new batteries, tried everything and nothing seems to fix it. We've called Delta, and tried what they suggested, and no go, this thing now just has a mind of it's own. So frustrating, and even more frustrating is we can't just turn it into a normal faucet that you turn on and off via the lever. When we do this, you have to turn it off with the lever, THEN tap it to turn off the sensor. Too bad as we'd love to buy another one for our rental property.
November 28, 2015
Rated 1.0 out of 5.0 by Westwind96 Nice faucet if it worked
Seemless installation, but the fauct touch technology doesn't work. Works on the handle but not the faucet. Called Delta's helpline during their posted Saturday hours .... and closed. Nice. Sent them and email, error, won't send. Nicer.... So far, very unsatisfied and hence the low ratings.
June 13, 2015
Rated 4.0 out of 5.0 by ArmyVet Convert Touch20 Faucet to manual when it stop working
I have had this Delta Pilar Touch20 for 4 years. The last 6 months it would stop working but start again by playing with it. The solenoid died today so I went to page 13 in the installation guide online and converted my Touch20 faucet to manual. I saved $300 - $450 by converting existing Touch20 to manual. It was easy - only 4 simple steps clearly depicted in the online guide page 13. And I am not a plumber. It was good while it lasted. When it dies DO NOT spend $278 on a replacement solenoid plus labor cost or buy a new faucet. My "manual " Touch20 works like a charm now. Happy Wife Happy Life
February 6, 2016
Rated 5.0 out of 5.0 by Bill The touch feature on this faucet is so cool!
My wife and I did a lot of research on faucets before we decided on the Pilar. We are so happy with our decision, the convenience of being able to just tap the spout and have it turn on or off is amazing. I don't know how we managed without it. The other great feature that I love is that it turns off automatically after 4 minutes! No more accidental over flows.
May 15, 2013
Rated 5.0 out of 5.0 by Sld3313 Classy Sleek Stainless Touch Faucet - Wish I had it sooner
Bought this faucet as part of updating my kitchen to granite countertops, new sink and new backsplash. I read many, many reviews about touch faucets before deciding on this brand and model. I love this faucet and wish I had it a long time ago. One thing I particularly like about this faucet is the separate handle. Many reviewers complained about the handles being so close to the granite backsplash that your knuckles hit the granite. This handle is longer and sticks up over the granite. I don't have any issues hitting the backsplash. Another reviewer complaint was the water force was so hard it splashed up. I haven't had that problem. The pull out spout sprays the sink and easily pushes back into the spout. I like the dual spray/single stream option on the head. The pressure is strong, but not too much to splash. The backsplash & back edge of the sink stays cleaner because you don't have dripping hands turning water on & off. You just touch the faucet. The profile is very sleek. The newer faucets with the handle on the stem appear deformed to me. Those faucet handles would hit the backsplash. I paid $375 for the faucet and it's worth every penny. I had a professional install the faucet, so I can't comment on the installation. I'd recomment this faucet.
March 16, 2013
Rated 2.0 out of 5.0 by cgphib facuet leaks
Beautiful faucet, love the H2o technology, love the pull down kitchen sprayer. Faucet leaks, had 4 different plumbers come and no one can successfully repair. Called delta, they sent a replacement faucet, had it installed by a different plumber and still leaks...
May 27, 2013
Rated 4.0 out of 5.0 by WeekendWarrior Love it, but could have been made better
The majority of the assemblies, including the solenoid valve, are made of cheap plastic. Everything is working fine now, but I wouldn't be surprised if the plastic winds up cracking. Also, not giving the option to plug the solenoid valve into an outlet, instead of being force to use batteries, was a big mistake. Other than these complaints, I love the faucet and it's functionality.
If your not very mechanically inclined, you might want to hire a plumber to install it. There are a few steps and it's not the type of project that you can jump blindedly into. It's is best to follow the manual's instructions exactly as they're written.
December 20, 2011