Rated 2.5 out of 5 by 4
Rated 1.0 out of 5.0 by Haddood Good idea bad implementation
the heater in itself is great ... however the built in thermostat is another story ... the screen reports only one temperature, which is not clear if it is the actual or the target ... the whole plastic of the thermostat feel "cheap" ...
the connex system is immature product yet especially if you use the wifi version (read my review in the controler page) ... I switched to this system in hopes of getting rid of the wall thermostat ... but the product is still far from where is should be ... I will be buying the same heaters without built in thermostat and depending on the wall thermostat ...
January 5, 2016
Rated 2.0 out of 5.0 by RetEng Defective cutout switch, but it is working now
I purchased this heater last spring as part of my condo renovation. After installing, I tested it and it seemed to be working. The summer passed, we moved in, the weather got cold, I turned it on and it was not working.
First, I sent an email and then phoned the Dimplex customer service. I talked with Sharol and she was very nice and responsive. She sent to me via Fedex a replacement display board, power board assembly and linear cutout.
The parts arrived next day. I tried to follow instructions, but were not exactly for the unit I had at hand; I could not unbend -as described- the holding clip in the middle of the heating element; so I could not remove it to access to screws to enable me to replace the control unit.
So, I decided to change the linear cutout only because it was readily accessible part. The thing is, the original part has three terminals and the replacement part has 2 terminals. Also, one of the original wires was connected with a twist type connector and the replacement part had slide in terminals. So, I decided to solder that wire to the terminal, attached the other terminal, put the unit back together and reinstalled it. I turned on the breaker and the unit started working.
So, the original cut-out switch was defective. I recommend; if you buy this unit even in the summer, leave it on couple of days, just to make sure all parts are functioning properly for a longer time.
Suggested design improvements: 1. The grounding wire connection screw is right underneath the heating element. It is very difficult to put a screwdriver through it. It should be located somewhere more convenient to access. 2. The end caps are held by one single screw, very difficult to align and at the same time, hold the screw and the screwdriver and screw it back after a repair. How much would two screws cost? You need almost pretend to have three hands while putting to put this back together. 3. The heating element should be easily removable. That was not the case in my particular unit.
In summary, the customer support was great, but there is plenty of room for improvement in design for installation and subsequent repairs. I spent a total of 2 1/2 hours from start to finish to repair to figure and this defective unit, it would have been cheaper just to buy a new unit. It is the "retired engineer" in me that triggered this repair endeavor. I thought I should share. Have a warm winter...
October 11, 2015
Rated 5.0 out of 5.0 by tsx200 Exellent
I am responding to the previous post. You can run it from the left. If the guy had read the instructions you can use the left as a junction box and run a wire underneath the heater tucked away. I have done this with both of mine in my bedroom. I ran 10awg wire little overkill but i got it on the 50% off rack at homedepot. I also have the wireless control for the wall. easy to set up and keeps accurate temperature. You have to remember though that the heater has the temp gauge built into it and each heater controls its self. You just set the temp you want on the wireless wall control. Also wanted to say that it heats up very quick and like i said keeps the temp in the room very accurate and comfortable.
November 4, 2014
Rated 2.0 out of 5.0 by sole not worth the cost
poor quality, recieved bent & dented -- can only feed wire from right hand side ( not from left )
September 14, 2013