Rated 4.7 out of 5 by 640
Rated 5.0 out of 5.0 by tjfla Really Quiet, Easy, Clean Installation
I replaced an older chain driven opener with this one. Nice not to have a dirty greasy chain to deal with. Easy to install, especially when replacing existing unit. Very quiet running. Smooth, non-jerky operation. It's been working several weeks now and I have not noticed any initial hesitation on startup. I don't think it is slower than my previous opener. I think the smooth quiet operation might make it seem slow.
My main control unit was defective, but customer service replaced it and I had the new one within 3 days. It worked fine! A bit frustrating when it does not work after installation is finally complete, but their response was great and mistakes are inevitable in any manufacturing process.
I think the extra cost was well worth it.
August 8, 2016
Rated 1.0 out of 5.0 by Verified Reviewer Don't buy unless you like to repair it frequently
I'm manually opening my garage door for the 2nd time in 5 years while "patiently" waiting over a week (maybe 2?) for yet another repair part... the 1st repair was NOT minor and I expect this one to NOT be minor either... a lifetime warranty is NOT worth anything if you have to use it so often and YOU are the one that is lifting the garage door for a couple weeks at a time AND doing the repairs. Good idea... poor execution on Sommer's part.
August 4, 2016
Rated 5.0 out of 5.0 by BigDawg Excellent Quiet Gargae Door Opener
My third Sommer garage door opener. Great engineering, ultra quiet, easy to program.
Lifetime warranty. and lack of moving parts sold me. Used on a full 8 foot tall door and did not need an $60 extension kit. Would highly recommend
August 9, 2016
Rated 5.0 out of 5.0 by Sam Second review 3 years later
I installed my Sommers opener 3 and 1/2 years ago and it has worked flawlessly but I recently had a problem it went up and would not go down. I called Sommer's customer service and explained what happened and they overnighted me a new circuit board for repair. I spoke with them several times during the process of troubleshooting what was wrong. The board arrived with very detailed instructions on how to swap it out including full color pictures so the repair was not that difficult. Swapped out the old circuit board in about an hour I removed the power head and sat at the kitchen table to work on it. This unit was well designed from a repair standpoint it is superior to the others I've had. Now the rest of the story; good news, bad news got everything back in place and the opener did the same thing went up but not down. Turns out the circuit board was fine a a critter chewed through one of the wires on the safety sensor. Fixed the wire and everything worked fine and now I have a new circuit board in my garage door opener so it will probably run fine for many more years.
August 9, 2016
Rated 3.0 out of 5.0 by 301 poor performance
This garage door opener is Very , Very slow. That is in both directions . And yes the door is perfectly balanced in the 2 to 4 foot area . And secondly one of the remote openers for our car & truck would not program properly , I have hopes of sending it back , Also the openers are way Too small and at night i can never find the correct button to push . I need to find out if any remote opener will work with this opener .
July 5, 2016
Rated 5.0 out of 5.0 by JM Excellent Door Opener
This garage door opener is excellent. It is extremely quiet and well made. I have a 7 foot standard size and weight garage door. My daughter has a heavier larger door and they have this garage opener and it has worked great for them for years. That is why I got mine when my old opener finally broke. If there is a negative the action of the door going up and down is just a little slower than other openers but so what? It works great and is quiet and sturdy! It has a good light too and 2 slim openers. I think this product is great and well priced.
June 24, 2016
Rated 4.0 out of 5.0 by CnA quiet smooth operation / 2+ day install(!)
We installed the Direct Drive Garage Door Opener in a rental unit, single car garage with sectional metal door. While the online youtube video is immensely helpful, the installation process is not so simple as the video appears. That said, having the video is invaluable, a handy visual primer w/ good tips for first time installers (manual directions are OK, too).
The install took 2.5 days, b/c there was no previous garage door opener, so the ceiling mounting and metal door reinforcement parts had to be purchased and installed too. Plus we took time in properly balancing the door before beginning the installation of the Direct Drive opener. (note, the garage door MUST be correctly balanced or you'll risk burning out the motor carriage, voiding the warranty, too).
The 2 remote controls are tiny and if it were me using it (instead of our tenant) i'd want bigger buttons with more contrast than a blue button on a black device. i'm older, vision esp. in low light/nighttime is weak. the wall control is surprisingly light plastic (feels cheap), but it seems to work well.
Tips: 1) When initially opening and closing the door, to have this device/machine "Learn" the individual open/close range, the photo eyes MUST be correctly aligned (check to see their LED green-red lights are on), b/c if not, the door will open, but not close. 2), Pay attention to your installation instruction variants (noted on a separate sheet than the manual) for updated installation instruction (different than when the manual was printed) 3) Leave extra wiring length (even just a few inches) when connecting photo eyes and wall control to the control unit. We cut ours exactly, to not have loose floppy wiring, but that made it harder to insert the wires into the control terminals. Had we allowed for extra length (like the video shows), it is easier to insert the wire ends to terminals and the extra could be stapled to the ceiling neatly 4) This garage has a low ceiling and the Direct Drive just made it with clearance as the door opens and closes, to not hit the center rail. If you have a low ceiling, you might need to consider the order of the steps for install (note door arm connection to the motor carriage and don't put on the locking washers for center rail attachment to the ceiling mounting until you are sure your door arm smoothly operates - we just connected Center rail bolts and nuts w/o locking washers, then after the door arm was connected and we checked for good clearance, we undid the bolts on the center rail, added the locking washers and reconnected bolts, locking washers and nuts, all fine)
Direct Drive Garage Door Opener seems well designed and engineered. Glad we bought it for the silent, smooth operation. In retrospect, we'd have it professionally installed with the purchase.
2 people, middle DIY ability (we've installed toilets, tile, laminate flooring, painted interior and exteriors), aged 41 and 52, if it matters. This install require very minimal physical strength (not a heavy task at all).
July 24, 2016
Rated 5.0 out of 5.0 by lambchop Quietest Door Opener
Very quiet opener. The instructions could be clearer and it took almost 5 hours to remove the old and install the new opener. I used YouTube to get instructions for programming the opener to our car. Again, written instructions are not that good.
July 12, 2016