Rated 4.7 out of 5 by 627
Rated 5.0 out of 5.0 by ChallengedHomeDIYer Sommer 3/4 HP Garage Door Opener
Extremely quite but faster than I was led to believe from reviews I had previously read.
Relatively easy to install...I found a youtube video made it easier than working from the installation manual alone.
I have only been using it for a month so I cannot attest to its durability...this is where I will depend on the reputation of German engineering.
From a cost perspective there are less expensive options available. I am very happy with my choice to avoid cheaper. (I previously had a chain driven opener that lasted about 6 years and was extremely noisy. It was one of the less expensive options....and definitely cheaper from a quality/durability aspect.)
I cannot not give any garage door opener an "excellent" rating..."good" will have to suffice.
May 17, 2016
Rated 5.0 out of 5.0 by FrontRange Quiet and easy to install
Purchased April 22 online. Arrived about a week later at my house. i inventoried the parts upon arrival. According to the installation manual I was missing a bolt. I called customer service but they were busy. I left a message and they called back within an hour. Turns out there are two installation methods and they stuck an insert in the packaging to address this. I missed this and there were no missing parts afterall.
The installation was straightforward but involved many steps. The most challenging was installing the angle iron bracing. I thought the photo sensors were going to be the issue but a laser level took care of that pretty quick. I installed the opener by myself with the help of an A-frame ladder.
Best advice is to watch the installation video several times. It gives all the info one needs.
This opener is so much better than the 20 year old chain drive it replaced. It is quieter, the photo sensors don't act up, and takes up much less room.
May 21, 2016
Rated 1.0 out of 5.0 by Gerry No Service
I was impressed by the reviews so I bought it. Halfway through the installation I realized a part was missing. I didn’t want to UNDO the installation so I called Direct Drive to ask them to mail me the missing part. Phone was BUSY for over an hour. Finally, the call went through, but I reached an automated menu where I left my name and phone number. Well they didn’t call me back. I’m not surprised.
I found a second phone number in the literature. Called that number but it was a DEAD number.
I ended up buying a Chamberlain. The first thing I did was to call Chamberlain’s customer support to see that it actually does exists.
Sommer/Direct Drive – Absolutely dreadful customer support. 1 STAR.
April 21, 2016
Rated 5.0 out of 5.0 by airbrusher Great garage door opener
Installed this opener in about two hours by myself. Directions where very easy to follow. Very well engineered, it is extremely silent can't even hear it when it is running. All in all the best purchase for me and the price was right at The Home Depot.
May 20, 2016
Rated 5.0 out of 5.0 by BigBob Quiet Garage Door Opener
I bought this opener because I have low clearance in my garage and I was anxious to get my Tundra in my garage. The old opener was just wide enough that the truck slide in under it and there was contact between the opener and the truck. The last thing I wanted was scrape the top of truck. With the new opener I have at least 2 inches of clearance. My garage in built into the house and is below two bed rooms. When the kids would come to visit and they would complain that the old chain driven door when opened early in the morning would shake the whole room. I wanted to tell them to go to the Holiday Inn down the street but was told in no uncertain terms that was unacceptable. This garage door opener is a most excellent compromise. Now I can sneak in and out of the house through the garage and no one knows. The opener was relatively easy to install when replacing an old opener, it took me about a half a day and I did it all by myself.
May 17, 2016
Rated 5.0 out of 5.0 by John The best opener I ever showed Marius
Marius loves Germans. This is made by Germans. Marius loves this.
May 11, 2016
Rated 5.0 out of 5.0 by Raysigma Best Garage Door Opener I Have Ever Owned
Being a homeowner for 40 years, I have purchased and installed several garage door openers. I must say, the Direct Drive from Germany is the absolute finest, quietest and simplistic I have ever purchased. The only noise you hear is in the garage door itself as it opens or closes. The opener is basically silent. Hats off to the previous reviewers who played a large part in my purchase. They were spot on in their descriptions of quietness and simple operations. And how often to you find a company that believes in their product enough to offer a lifetime warranty? The only flaw is in the Homelink connection. I still do not have it working on two Audi 2014 vehicles and I have connected several for myself and several for my friends. After researching the issue, I believe I will have to get the Audi Homelink software updated to version 6 at the dealership before it will connect. But even without this, the remote is so small that it is definitely not a deal breaker. Overall, a superb product.
April 30, 2016
Rated 5.0 out of 5.0 by Erkmax Quiet and Reliable
Can't find fault for this product. Easy to assemble and install. It is a significant improvement from the screw drive door opener that we had before.
April 26, 2016