Rated 4.7 out of 5 by 622
Rated 1.0 out of 5.0 by Gerry No Service
I was impressed by the reviews so I bought it. Halfway through the installation I realized a part was missing. I didn’t want to UNDO the installation so I called Direct Drive to ask them to mail me the missing part. Phone was BUSY for over an hour. Finally, the call went through, but I reached an automated menu where I left my name and phone number. Well they didn’t call me back. I’m not surprised.
I found a second phone number in the literature. Called that number but it was a DEAD number.
I ended up buying a Chamberlain. The first thing I did was to call Chamberlain’s customer support to see that it actually does exists.
Sommer/Direct Drive – Absolutely dreadful customer support. 1 STAR.
April 21, 2016
Rated 5.0 out of 5.0 by Raysigma Best Garage Door Opener I Have Ever Owned
Being a homeowner for 40 years, I have purchased and installed several garage door openers. I must say, the Direct Drive from Germany is the absolute finest, quietest and simplistic I have ever purchased. The only noise you hear is in the garage door itself as it opens or closes. The opener is basically silent. Hats off to the previous reviewers who played a large part in my purchase. They were spot on in their descriptions of quietness and simple operations. And how often to you find a company that believes in their product enough to offer a lifetime warranty? The only flaw is in the Homelink connection. I still do not have it working on two Audi 2014 vehicles and I have connected several for myself and several for my friends. After researching the issue, I believe I will have to get the Audi Homelink software updated to version 6 at the dealership before it will connect. But even without this, the remote is so small that it is definitely not a deal breaker. Overall, a superb product.
April 30, 2016
Rated 5.0 out of 5.0 by Erkmax Quiet and Reliable
Can't find fault for this product. Easy to assemble and install. It is a significant improvement from the screw drive door opener that we had before.
April 26, 2016
Rated 5.0 out of 5.0 by P314 BEST GARAGE DOOR OPENER ON THE MARKET TODAY
The Direct Drive opener is very easy to install using the manual and online
After two years of operation, I have had NO problems.
The Direct Drive opener has a unique product feature that allows for the
head [with lights & controls] to be installed remotely from the overhead
No other opener has this feature.
April 11, 2016
Rated 1.0 out of 5.0 by PMD Failed in Two years
I installed mine two years ago for a two-car garage door. It had only normal use and it failed recently. It seems that the drive gear was worn-out.
April 20, 2016
Rated 4.0 out of 5.0 by Evocman Very good Door Opener But!
The instructions to the garage door opener was not specific enough to tell you what side the travel head chain is inserted into the head and which end of the travel bar each anchor head is to be installed. I had to call tech help 4 times to get them to tell be which anchor head goes on which end. Once the travel rail was taken down and the heads reversed then the unit worked. Nice to have the heads identified before you put them up. Other than that it is a very nice and very quiet door opener.
March 23, 2016
Rated 5.0 out of 5.0 by MB ABSOLUTELY AN AMAZING GARAGE DOOR OPENER
Very high quality. I have had this opener for over 2 years. I have a solid wood door that is extremely heavy. I am in the process of upgrading the door to a roll up door that weighs much less. This unit has worked very well for 2+ years. The door needs more spring tension but instead I am upgrading the door. This unit is well worth it!
March 31, 2016
Rated 5.0 out of 5.0 by malinois Quiet as fog, and slower than fog.
All 5 boxes at the store had damage/open on the ends. Check the contents before you leave the store.
The unit is slower than fog, but just as quiet.
Great replacement for the ancient worm drive that I had.
March 22, 2016