Rated 1.0 out of 5 by 2
Rated 1.0 out of 5.0 by Lee do not order! not worth the hassle! won't let me post 0 stars!
We were looking for a time and budget friendly way to install a walk in shower in my parent's only bathroom and ordered this kit despite the previous negative review.We were able to install the base and walls with minimal difficulty.The problem came when we went to install the included shower door.The instructions only have pictures, no writing. After about 30 minutes we realized the door enclosed was for a 44 inch opening, NOT the 60 inch we had bought. We had to send someone an hour to the nearest hardware store to buy another door, so we could finish the project so my parents could have a functioning bathroom. When I called customer service initially I was told there would be no problem, it would be turned in for administration to review, I would be appropriately recompensed and contacted on how to return the door.Over the weekend I received an email requesting my address to arrange pick up for the whole kit! Contacted customer service this morning and was informed could only get refund if whole kit returned and they wanted to know why we didn't contact them as soon as it was discovered to find out what to do:remember only bathroom, weekend,volunteer construction crew.They put me in contact with the vendor who proceeded to argue with me that the glass was the correct size because he was looking at the glass in the exact same kit.I pointed out to him that while he may be looking at a kit that was supposed to be the same he was NOT looking at the kit I had in my possession.I ended up having to take pictures of the glass with a tape measure beside the glass to prove to him the size of the glass in the kit we had.He ultimately said it was HomeDepot responsibility but as a gesture of good will they would send me partial reembursment.Home Depot made better but after hassle
October 19, 2015
Rated 1.0 out of 5.0 by bill bad
did not put in it was damage had to send it back did not reorder
April 23, 2014