Rated 4.3 out of 5 by 121
Rated 1.0 out of 5.0 by Cindy I HATE this washer
We bought this washer and it's partner dryer when we recently moved because our new home required a gas dryer and our old Duet was electric. We LOVED our old duet set and assumed this had to be as good, if not better, than that one. Wrong! This one is so loud it sounds like a turbo thrusting car is in our laundry room. Our old one was barely audible but this one can be heard downstairs, in the garage, outside. I wish I had known how terribly noisy it was going to be and i never would have purchased it. My old Duet was so quiet it almost didn't sound like it was working. How could they have regressed so far in the quality of a washer and dryer
July 21, 2015
Rated 5.0 out of 5.0 by j116m awesome
Simply the best , dries fast and DOES NOT MAKE THE ROOM HOT. We love it .Ventless was a super selling point for my husband and he is still grinning. The reviews about heat and loud noise we are just not feeling or hearing it. The delivery guys set it all up no leaks and believe me we have had enough of that had just remodeled put in hard wood floors in laundry and kitchen pipes leaked and we were at Home Depot to replace with the super cool tile that looks like wood. We love the washer , dryer and our new floors.
September 2, 2015
Rated 5.0 out of 5.0 by Human Just as I'd imagined
Dryers normally waste tons of energy directly by venting hot wet air and indirectly by dropping your house pressure and sucking unconditioned air through cracks in the house. This does neither.
September 21, 2016
Rated 4.0 out of 5.0 by nonicknames Great Whirlpool dryer, less impressed with installation
Overall, a very solid 4 stars for this unit. Two things prevent me from rating it a 5; the dryer is noisier than a traditional dryer and it takes longer to dry compared to a properly vented traditional dryer. Aside from that, this is an excellent machine. As for the noise level, while not substantially louder than a typical dryer it does make a bit more noise and the sound is higher pitched than what you typically associate with a dryer. As for the longer dryer times, this is something the manual said was normal with the heat-pump dryer, however, I would have preferred something that dries a bit quicker. Having said that, it still dries quicker than my old dryer did due to the poor venting design in my house. Now to the good; the heat pump technology works great and uses considerably less energy than a traditional dryer. While it still requires a 30 amp plug, the rating plate lists it at only using 14 amps compared to 28 amps listed on my old dryer. I have yet to receive an electric bill since using this unit, but the lower amp rating alone tells me it’s much more efficient. The controls are very intuitive; you simply select a cycle, adjust the dryness level and start it. It has both automatic sensing cycles as well as manually timed cycles. I’ve found the sensing cycles work perfectly. When done, clothes come out fluffy and dry. The drum is stainless steel and has an led light which gives the interior a nice, upscale look. Also, it has a large 7.3 cubic foot drum which is nearly the same size as a typical dryer. Overall, I am very impressed with this dryer and hope it bodes well for the future of heat pump technology in dryers. In short, if you live in a place that has poor venting for your dryer(mine piped the exhaust up 2 stories and through the roof) or you can’t vent a dryer at all, THIS IS THE DRYER FOR YOU! Also, if you are energy conscious; this is a much more efficient dryer than a traditional vented model as well as the condensing vent less dryers.
I was less impressed with the Home Depot delivery/installation team. While the guys were friendly and professional, I discovered several weeks after purchase that they didn't install the pigtail correctly(see images). I was able to correct it myself easily, but a person who had no tools or knowledge of electrical wiring would have had to call someone out.
June 22, 2016
Rated 5.0 out of 5.0 by Jackie This dryer is ventless, so convenient for placement where there is no outside wall!
I was making a laundry room on my main floor but needed something that was ventless and found this dryer, it was on sale for a terrific price so I bought the matching washer as well!!!
May 31, 2016
Rated 4.0 out of 5.0 by Vriaeliss Happy with this purchase
A lot of the negative reviews were somewhat concerning about this dryer. Was very attracted to the Heat Pump and Ventless for Energy Efficiency and the fact I don't have vent outlet for my house. The price tag was a hefty detourant at first, but went on sale and Energy rebate, decided to take the dive.
After receiving it really most the complaints people had seemed to be they got lemons or didn't set it up properly. I got the HD replacement plan for 3 years based on that, so I'd recommend doing that to protect yourself on that front. But I installed it myself. Followed the instructions to make sure it was sturdy and level. Set up the drain hose too high the first time... found it works perfectly if you get a 5-gal bucket and set it on the floor next to the dryer.
First load I dried with it, 90 mins or so and they were perfectly dry. Full load of mostly cotton clothes. Since we've done about a dozen loads (we've been washer and dryerless for 45 days almost :( ) and have had zero issues. Everything we put in it comes out dry. The thing can hold a LOT of clothes too.
Only "issue" so far was trying to dry a mattress protector for our youngest, the sensors couldn't quite figure out how wet it was by itself. Once her sheets were done washing, added them to the machine and it dried everything just fine.
Anyway, if you can follow directions, can afford it, and make sure to protect yourself from lemons, I'd definitely recommend this.
Notes: Does not come with power cable by default. If you don't know how to install one (pretty simple actually) or don't want to, you'll need to spend the extra money for a cable (one of the purchasing options) and should pay for the installation or have a savvy friend do it. It does come with a drain hose and hookup that works very well.
Delivery guys were amazing. Very fast, professional, and friendly.
March 1, 2016
Rated 5.0 out of 5.0 by Ulia Great product
I needed a ductless dryer and with this duet dryer I finally got what I was looking for. It does a great job and the longer drying time is worth the wait. I got it on sale which made it more affordable. I feel great about the energy savings. It does heat up my laundry room but that will be great in colder seasons. The clothes look and feel better than if dried with my conventional dryer.
July 30, 2016
Rated 1.0 out of 5.0 by Zaaustin Broken - first use!
Got it installed. Technician ran it on 45 minute cycle. Worked. Did washing - put in first load of towels (to be safe) - and would you know the machine gives up half way through. Error code - schedule a service to repair! (First available service is a week away :-(. )
July 7, 2016