Rated 3.5 out of 5 by 84
Rated 1.0 out of 5.0 by NC Second door, same issues
This is the second time I purchased this same door. Both times this door rotted from the inside out. The first time I tried a warranty claim, but was turned down because the labeling inside the door had come off. I bought the second door hoping the design had change. It didn't and it was the exact same door. I bought the second door 6 years ago and it's doing the same thing....rotting from the inside out. I decided not to even try a warranty claim (which isn't very good). I went with another door that was designed and built better from a different store. This door MIGHT be ok if it's not expose to the weather. However, what storm door isn't exposed to some type of weather. I would not recommend this door to anyone.
October 9, 2016
Rated 1.0 out of 5.0 by Jorge Product without quality and warranty
We have in our house two door like this. One is rusty and bumpy (see pictures attached) and after we get in contact with the customer service, they just said what you can see below.
This is bad, in addition these panels are not offered as a part for replacement. Therefore we have to buy a new door.
Customer Services answers:
1st "We are sorry to learn that the panel is deteriorating but the warranty for door is not transferable. You may refer to the attached file for more information about the warranty."
2nd "The warranty only applies to the original purchaser of the door. The former owner of the house will not be able to file a claim for the door since they do not live on the house where the door is installed anymore.
We are sorry but we are unable to provide you the cost of the panel since it varies. We suggest that you contact Home Depot or other Andersen dealer near your place."
August 27, 2016
Rated 1.0 out of 5.0 by john Long wait, not worth it
Make sure you order the correct door, this did not have the easy latch to open the screen window. Very disappointed. It also took over two months. Home Depot needs to work on this.
September 28, 2016
Rated 3.0 out of 5.0 by Isleqween Doesn't keep the rain out!!
Door looked good. Then it rained The windows dont match at the ends and the water just pours thru the opening! Really dissapointed Stopper for the door doesnt keep it open either. Should be better for the $221 I paid for it!
August 27, 2016
Rated 3.0 out of 5.0 by Pete Poor Quality Control
We purchased this door at our local Home Depot on 11-21-15 on the salesperson's recommendation. After installing it, we discovered that there aren't any notches in the right side tracks for positioning the glass panels. The left side has them, but not the right. We regret not reading the reviews before purchasing this product.
December 4, 2015
Rated 3.0 out of 5.0 by Axeman9712 Okay
Had to take first one back damaged due to cheap packaging. Second one needed touch up paint
July 5, 2016
Rated 1.0 out of 5.0 by gosnold34 Looked great for 1 year
The guys who came to install it did a wonderful job. The quality of the door is horrible. See the pictures.
November 16, 2015
Rated 5.0 out of 5.0 by Coach Great Purchase
This door is easy to install. All the hardware is included. The instructions are detailed and thorough. I would highly recommend purchasing this door. You will be pleased that you did.
April 5, 2016