Rated 3.4 out of 5 by 16
Rated 5.0 out of 5.0 by sweety 24" logs
Works and looks great. Love the remote control on/off. The only down side is there no allowance for adjusting flame height. It is simply one setting and either on or not. Having said that, it is what we were looking for and we live in the south and little use for fireplace as a heat source and need to adjust. We are are very pleased. Also, the large log was broken when it arrived so I called hd right away. They contacted manufacturer and they shipped out a new log immediately.
October 11, 2016
Rated 4.0 out of 5.0 by David Gas Fireplace insert
This insert was very easy to install, and it looks better than most kits installed. The remote functions well and the appearance of the fire looks just like a wood fire.
February 17, 2016
Rated 4.0 out of 5.0 by Josh Good stuff
I was a little skeptical after reading some of the reviews. The two biggest problems I was seeing were the logs being broken upon arrival and the pilot light being large. The pilot light seems perfectly normal to me compared to sets we've had in the past. I can't see it or hear it. The two largest logs were broken upon arrival, but I made a quick call to the manufacturer and they had replacement logs at my house within a week no questions asked. The reason I give them 4 stars is because of the broken logs (since it's such a problem, they should package them better) and the instruction manual. I'm decently handy so we figured it out, but the instructions are vague at best. All in all, they seem to be a quality product and they look great. Incredibly realistic.
March 1, 2016
Rated 5.0 out of 5.0 by Willy A gift to myself
The unit was easy to install and assemble. Gives out a excellent amount of warmth, and makes the whole room feel cozy Remote lighter works instantly every time.
December 11, 2014
Rated 2.0 out of 5.0 by garryj2 no support from Factory
I purchased this as a Christmas gift. Everything looked good in terms of finish, but when I attempted to connect the gas valve to the remote unit I found the remote had a four pin connector while the gas valve had two knife connectors. I emailed the factory twice and never received a response. Called factory twice and could not get anyone on the phone. Left two voice messages and never received a return call. Returned the product and will purchase from different manufacturer
January 1, 2016
Rated 2.0 out of 5.0 by Glyolis Not the best purchase we've made
The remote part of the gas fireplace set is awesome; however, we rec'd this just a few days before Christmas, one of the logs was already broken and since then two more have broken. Too much hassle to disassemble and return it so we're keeping it, but I would NOT recommend it to anyone
January 13, 2016
Rated 5.0 out of 5.0 by Bob Good product. Shipping damage
Product looks good. Had three logs broken in shipping. Ordered from manufacturer new logs. Still waiting for replacement parts. Not to happy about that.
January 5, 2016
Rated 5.0 out of 5.0 by Jen Great purchase!
We love our fireplace -- keeps us warm and looks beautiful in our living room!
December 22, 2015